" We go the extra mile
with a total transparency "

NewCo philosophy

When founding NewCo, we as shareholders definitely wanted a new, different approach from the traditional BPO-offering. Our main focus is to offer quality of service on a measured scale; more than just providing purely on quantity based support solutions.

 

Our shareholders' mindset is simple yet very innovative:

“Become the client’s trusted and reliable partner by providing the client a world class level of service whilst treating him with SME-type proximity, and give the client a 100% transparency on every part of the organization”

 

This unique approach results in a model with competitive price setting & joint long-term strategy.

 

Our philosophy in a nutshell:

  • Provide excellent quality customer service for a balanced cost.
  • Home, near- and off-shore solutions without losing local operational & quality standards.
  • Offer quality service on a measured scale.
  • Apply global virtualization through innovative, state-of-the-art technology.
  • Partnerships in home, near- and off-shore contact centers to provide high skilled staff.
  • Proximity management by leading European standards.