Jochen Dries

On Monday 3rd of June 2019, we celebrated the 9th anniversary of our partnership with German based Ortel Mobile GmbH. Since the very start of our operations in Casablanca, Ortel has been with us at every step along the way. This long-standing partnership, is a clear example of a business relationship that has helped both companies to grow and to become better every day!

We would like to thank Ortel Mobile for their trust, and look forward to many more years to come. Happy Birthday!

#growingtogether #happybirthday

On Thursday, June 13th, NewCo Communications is organizing its 2019 CX-Summit: “The Future Today”!

Join us for an inspiring afternoon which will bring together 2 top guest speakers who will share their views on the importance of Social Media, and the current capabilities of Artificial Intelligence in the Customer Experience.

The experts from @Chatlayer will give you based on real-time demo’s and existing cases, a hands-on view on the powerful role Artificial Intelligence plays in the current Customer Experience funnel.

But are the bots emotional enough?  Anke van Oosterhout, Director Strategy & Operations @Moore Stephens, will share her vision on the ever present role of Social Media in CX and how that future, looks today.

Both topics are clear examples of NewCo Communication’s vision of the future, and invite everyone to join us at the beautiful venue at the Brabantse Golf in Melsbroek.

Sessions start at 15:30 and will be followed by food and drinks which will provide for an excellent networking opportunity!

So don’t hesitate and register today at www.newcocoms.com/summit
#NewCoSummit

Earlier this year, NewCo Communications has taken another important step in their commitment to comply with GDPR.

Our internal Data Protection Officer, Sharona Van Brussel, was granted the certification by the Data Protection Institute, after undergoing an intense training programme that was led by recognized experts in the data protection and privacy field.

“NewCo Communications is continuous striving to ensure the protection of all the information and personal data it holds and handles of their clients” says NewCo Communications’ Chief Client & Revenue Officer, Eddy Van de Poel. “The certification of our DPO, Sharona Van Brussel, is yet another example of our commitment to GDPR and our contentious investment in the professional development of our employees”.

NewCo’s new certified DPO, Sharona Van Brussel, is the point of contact for all GDPR related business and will monitor the company’s compliance with GDPR and all other data protection provisions.

For any additional questions concerning the GDPR, please contact our DPO on the following email address: gdpr@newcocoms.com

We are hiring!

Do you have strong communication skills (native Dutch / Flemish), and would you like to work in an international environment, assisting customers from all around the world? This is your chance, because at NewCo we are looking for enthusiasts to strengthen our Customer Service team in our offices in Barcelona, Casablanca and Valencia!

We are are currently looking for:

Barcelona:
– Customer Service Agents (Native Dutch / Flemish)
– Operations Manager (Native Dutch / Flemish)

Valencia:
– Telemarketing Agents (Native Dutch / Flemish)

Casablanca:
– Customer Service Agents (Native Dutch / Flemish)
– Telemarketing Agents (Native Dutch / Flemish)

For more information, please contact us via jobs@newcocoms.com

As a result of NewCo Communications’ continuous growth, we are delighted to announce the opening of our new offices in the beautiful city of Valencia in Spain.

The new Valencia office will work closely together with our current offices in Barcelona and Casablanca, and will steadily grow to become the third pillar in our European language delivery model.

“These are exciting times for NewCo and the opening of this new office marks an other milestone for our company, our employees and our clients who will all benefit from the opportunities this expansion presents,” said NewCo’s CEO Marc Ternest.

On the choice of Valencia, David Braux, General Manager of NewCo in Spain, stated that “recruiting is an essential component of a business like ours and Valencia’s strong pool of young, multilingual talent was a key factor in our decision to open our new branch here”.

Our new offices can be found at:
NCC Valencia
Edificio Europa
Av. Aragon 30 – planta 8
46021 Valencia

Our NewCo offices in Barcelona welcomed last week the Honorary Consul of The Netherlands, Mr. Dirk Kremer, for a long-awaited visit.

Since the start of its operations in Barcelona in 2015, NewCo has been a reference as key employer for Dutch (and Belgian) agents in Barcelona. An important part of our current 155+ employees in Barcelona have the Dutch nationality and were delighted by his visit.

The Honorary Consul’s visit is yet another recognition of NewCo Communications being the largest near- and offshore BPO player in Belgium, that is employing an extensive number of native Dutch speakers in its Barcelona and Casablanca offices to service both Belgian and Dutch clients.

Mr. Kremer took the time to talk to his fellow Dutch citizens, and was pleased to see the interest the agents took in his visit.

CEO, Marc Ternest was thrilled, and stated that “the visit from Mr. Kremer gives us great pleasure and highlights the interest from, and strong link with the Dutch entrepreneurial community.”

On Tuesday 10th of July, we had the honour to welcome the Belgian Consul in Barcelona, Didier Verwaerde, at our offices in Barcelona.

Since NewCo started its operations in Barcelona in 2015, it has rapidly become a reference as key employer for Dutch and Belgian agents in Barcelona. The Consul’s visit was part of that recognition and he took particular interest in NewCo Communications’ business model, being the largest near- and offshore BPO player in Belgium that is employing a vast number of native Dutch and French speakers in their Barcelona and Casablanca offices.

During his floor visit Mr. Verwaerde had the chance to meet and greet his fellow Belgian citizens, who were delighted by his presence.

CEO, Marc Ternest pointed out that “a visit from the Belgian Consul gives us great pride and is a clear sign of recognition for NewCo being part of the Belgian community in Barcelona. We wish to sincerely thank the Consul for his visit and look forward to strengthen our relationship even further”.

Partnering with NewCo Communications since 2014, Transatel has recently launched a global mobile data service for selected car manufacturers, to enable on-board Wi-Fi and infotainment services. The data service is accessible to end users in their automobiles under the brand: Ubigi®.

NewCo will support the activation of the built-in Ubigi® SIM cards, delivering a Monday to Saturday general customer service from their Casablanca and Barcelona offices.  As of the beginning of July 2018, a fully-trained multi-lingual team of agents is servicing car owners in the UK, Italy, and Germany.

NewCo’s CEO, Marc Ternest: “We wish to thank Transatel for their trust, and are honored to be supporting owners of luxury automobiles. I’m convinced this project will further strengthen our long-standing partnership with Transatel”

Transatel’s Press Release: http://www.transatel.com/press…

On June 11th, NewCo Communications organized its “Contact Centers, The Day After Tomorrow” Summit. A keynote session, with two highly influential guest speakers who shared their views on the future of the Contact Center Business and Customer Experiences.

Firstly Steven Van Belleghem, a thought leader on the transformation of customer relationships and the future of marketing, elaborated on the insights of his latest book, “Customers, The Day After Tomorrow”, and the effect it has on the Contact Center business model.  He highlighted the importance of the human interface in a tech-dominated world, where artificial intelligence is becoming more and more present.  But as Steven Van Belleghem pointed out, humans will remain key, and in his own words: “computers confirm, people can smile”.

As second guest speaker, Siegfried Schallenmüller, General Manager for Customer Experience in Europe for Dimension Data, built further on Van Belleghems’ discourse, and deep dived into the digital customer experience and how organizations will need to adapt to the new reality of artificial Intelligence and hyper-personalization. He shared his inspiring views on this transformation that will drive a new class of consumer experiences.

NewCo’s CEO, Marc Ternest, was pleased to see the interest our Summit generated amongst the industry. The insights presented during both keynotes where exactly inline with NewCo’s vision of the future.  Marc Ternest  summarized by stating that “it gives a clear view on what NewCo Communications stands for and how we position ourselves as a key partner in this complex digital transformation process”.

A special thanks goes out to our partners Dimension Data and CC Forum for their support.

https://youtu.be/OMEBHOsx2FI

NewCo Communication’s CEO, Marc Ternest, is delighted to announce that NewCo has achieved full GDPR compliancy for NewCo HQ and both its operational sites in Barcelona and Casablanca.

He praises the involvement of the entire company during the GDPR process: “I’d like to congratulate our teams on the completion of this project. It took hundreds of hours of work, including the creation of new processes and thorough internal data and security audits. The collaboration with Interaction Force, and especially our DPO Karen Rummens, has been one of the key factors to this success.”

Mrs. Karen Rummens, NewCo’s certified DPO states: “Together with NewCo’s strong GDPR teams in Casablanca and Barcelona we now can act on and exercise all the provisions under the GDPR legislation and process sensitive personal data according to contractual agreements with our controllers and the different articles of the GDPR legislation”.

As a consequence of the GDPR requirements, we have also updated our privacy policy, which you can find here.

For any additional questions concerning the GDPR, please contact our DPO on the following email address: gdpr@newcocoms.com.