Description

Do you have strong communication skills (Romanian or Polish + medium level of English), and would you like to work in an international environment, providing assistance in your native language? Then this is your chance. Our client is the European leader in the sim card industry, and we are looking for enthusiasts to strengthen the Customer Service team in sunny Barcelona!

As a Customer Service Agent, your responsibilities include:

  • Being in direct contact with existing and new clients via (video) calls, mail and chat
  • Handling questions related to sim cards, activate sim cards and provide additional product information and information on processes

 

What we are looking for:

  • Excellent oral, written and interpersonal communication skills
  • Medium level of English
  • Client-oriented approach
  • Organized and detail-oriented
  • Team player
  • Flexibility

 

 What you need:  

  • Native level of either Romanian or Polish
  • Medium level of English
  • Experience in a customer service environment is a strong asset

 

What’s on offer:  

  • Salary with paid training
  • Tax-free benefits including food, transport, insurance & childcare
  • Free fruit at the office
  • Free Spanish language classes
  • Easily accessible office in Barcelona (Poblenou area)
  • 23 holidays per year and compensation for every worked local Bank Holiday
  • A fun, friendly and people-focused work environment with an open atmosphere
  • After a two-week training you can work from home. We work with the hybrid model. Sometimes you work in the office and sometimes at home. (work material will be provided).

 

For applications or more info: jobs.bcn@newcogroup.com

 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.