{"id":1023,"date":"2018-06-18T11:48:02","date_gmt":"2018-06-18T11:48:02","guid":{"rendered":"https:\/\/www.newcocoms.com\/?p=1023"},"modified":"2019-07-22T11:54:39","modified_gmt":"2019-07-22T11:54:39","slug":"newcos-summit-contact-centers-the-day-after-tomorrow-great-success","status":"publish","type":"post","link":"https:\/\/www.newcocoms.com\/fr\/newcos-summit-contact-centers-the-day-after-tomorrow-great-success\/","title":{"rendered":"NewCo\u2019s Summit &#8211; \u201cContact Centers, The Day After Tomorrow\u201d &#8211; great success"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]On June 11th, NewCo Communications organized its \u201c<strong>Contact Centers, The Day After Tomorrow<\/strong>\u201d Summit. A keynote session, with two highly influential guest speakers who shared their views on the future of the Contact Center Business and Customer Experiences.<\/p>\n<p>Firstly <strong>Steven Van Belleghem<\/strong>, a thought leader on the transformation of customer relationships and the future of marketing, elaborated on the insights of his latest book, \u201cCustomers, The Day After Tomorrow\u201d, and the effect it has on the Contact Center business model.\u00a0 He highlighted the importance of the human interface in a tech-dominated world, where artificial intelligence is becoming more and more present.\u00a0 But as Steven Van Belleghem pointed out, humans will remain key, and in his own words: \u201ccomputers confirm, people can smile\u201d.<\/p>\n<p>As second guest speaker, <strong>Siegfried Schallenm\u00fcller<\/strong>, General Manager for Customer Experience in Europe for Dimension Data, built further on Van Belleghems\u2019 discourse, and deep dived into the digital customer experience and how organizations will need to adapt to the new reality of artificial Intelligence and hyper-personalization. He shared his inspiring views on this transformation that will drive a new class of consumer experiences.<\/p>\n<p>NewCo\u2019s CEO, <strong>Marc Ternest<\/strong>, was pleased to see the interest our Summit generated amongst the industry. The insights presented during both keynotes where exactly inline with NewCo\u2019s vision of the future.\u00a0 Marc Ternest\u00a0 summarized by stating that \u201cit gives a clear view on what NewCo Communications stands for and how we position ourselves as a key partner in this complex digital transformation process\u201d.<\/p>\n<p>A special thanks goes out to our partners <strong>Dimension Data<\/strong> and <strong>CC Forum<\/strong> for their support.<\/p>\n<p><a href=\"https:\/\/youtu.be\/OMEBHOsx2FI\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/youtu.be\/OMEBHOsx2FI<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;1026&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>On June 11th, NewCo Communications organized its \u201cContact Centers, The Day After Tomorrow\u201d Summit. A keynote session, with two highly influential guest speakers who shared their views on the future of the Contact Center Business and Customer Experiences.Firstly Steven Van Belleghem, a thought lead&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1026,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1023","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/posts\/1023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/comments?post=1023"}],"version-history":[{"count":2,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/posts\/1023\/revisions"}],"predecessor-version":[{"id":1031,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/posts\/1023\/revisions\/1031"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/media\/1026"}],"wp:attachment":[{"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/media?parent=1023"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/categories?post=1023"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/tags?post=1023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}