{"id":1229,"date":"2020-02-27T10:34:34","date_gmt":"2020-02-27T10:34:34","guid":{"rendered":"https:\/\/www.newcocoms.com\/?p=1229"},"modified":"2020-03-06T10:35:40","modified_gmt":"2020-03-06T10:35:40","slug":"call-center-agent-a-bottleneck-profession-not-in-our-sites-in-barcelona-valencia-and-casablanca","status":"publish","type":"post","link":"https:\/\/www.newcocoms.com\/fr\/call-center-agent-a-bottleneck-profession-not-in-our-sites-in-barcelona-valencia-and-casablanca\/","title":{"rendered":"Call Center agent a bottleneck profession? Not in our sites in Barcelona, Valencia and Casablanca!"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]Earlier this month, the Flemish Employment and Training Agency (<a href=\"http:\/\/www.vdab.be\" target=\"_blank\" rel=\"noopener noreferrer\">VDAB<\/a>), published its yearly list of \u201c<strong>bottleneck professions<\/strong>\u201d (knelpuntberoepen). Bottleneck professions are a persistent problem for a wide range of occupations in Belgium and among this year&#8217;s Top 5, we found \u201cCall Center Agent\u201d in 4th position.<\/p>\n<p>\u201c<em>We are fully aware that over the last years it has become very difficult to find the right people in the customer service industry in Belgium, but in our experience that doesn\u2019t apply if you are willing to look a bit further<\/em>\u201d states NewCo\u2019s CEO, Marc Ternest.<\/p>\n<p>From the offices in Casablanca, Barcelona and Valencia, NewCo provides contact center services for leading Belgian multinationals and SMEs for 10 years now. \u201c<em>During all those years we have been able to find without any problem, high educated, motivated and native Dutch and French speakers, who are providing an outstanding service for our clients and their customers<\/em>\u201d Marc Ternest continues.<\/p>\n<p>The main bottleneck vacancies in Belgium will most probably not diminished, and surely we will find Call Centre agents in the top 10 again next year. But in the meanwhile NewCo Communications will continue to offer innovative and above all cost-efficient end-to-end solutions for it\u2019s clients, with the help of it\u2019s native employees, it\u2019s Customer Ambassadors. They are the heart of the organisation and play a key role in delivering the excellent customer experience we are known for.<\/p>\n<p>#knelpuntberoep #vdab #bottleneckprofessions[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;1231&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Earlier this month, the Flemish Employment and Training Agency (VDAB), published its yearly list of \u201cbottleneck professions\u201d (knelpuntberoepen). Bottleneck professions are a persistent problem for a wide range of occupations in Belgium and among this year\u2019s Top 5, we found \u201cCall Center Agent\u201d in 4th position.<\/p>\n","protected":false},"author":2,"featured_media":1231,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/posts\/1229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/comments?post=1229"}],"version-history":[{"count":2,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/posts\/1229\/revisions"}],"predecessor-version":[{"id":1233,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/posts\/1229\/revisions\/1233"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/media\/1231"}],"wp:attachment":[{"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/media?parent=1229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/categories?post=1229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newcocoms.com\/fr\/wp-json\/wp\/v2\/tags?post=1229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}