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If you are passionate about providing excellent customer service, enjoy the atmosphere of a dynamic work environment, and like connecting with people, then we want you! Join our team and be part of a company committed to creating great service experiences for our amazing customers. Whether from the comfort of your own home or within a bustling office. Join us and embrace the best of both worlds with our innovative hybrid work model!  If you speak Dutch and English, have a passion for providing excellent customer service, thrive in a dynamic work environment, and genuinely enjoy interacting with people, then this position is perfect for you! In this role, you will become an integral part of the Dutch and English-speaking support team for one of our clients in the payments industry. Accuracy is an absolute must on this project. You will handle inquiries from credit card holders and ensure the security and protection of their customer data. This requires you to be able to follow security procedures regarding sensitive data, but we will teach you everything during paid training.  Main responsibilities: 
  • Customer service, blocking lost/stolen credit and debit cards. 
  • You handle inquiries from credit card holders and ensure the security and protection of credit card data. 
  • Identity verification, answering questions, and explaining the steps to follow are among your core tasks. 
  • Check temporarily blocked cards for cardholder transactions or not. And permanently block or unblock the credit card. 
  • Handling claims files 
  • Ensuring accurate administrative processing and follow-up of inquiries and requests. 
  • To act as an essential link between the customer and the organization. 
Your profile:  
  • Native level of the Dutch language (both spoken and written) and a very good command of the English language.  
  • A professional level of work and thinking.  
  • Experience with customer service is a plus, but not a must.  
  • Good communication skills to communicate with customers with confidence.  
  • You are a problem-solving expert and are ready to handle customer inquiries and resolve issues efficiently.  
  • Multitasking and an eye for detail are your thing, especially in a dynamic environment. 
  • You are proficient with computer systems and various software applications.  
  • You have the opportunity to work flexible shifts, including evenings, weekends, and holidays if necessary. 
What we offer: 
  • Base salary:  €1,559.25 gross per month (based on a 39-hour work week) 
  • Monthly bonus:  €200 gross (based on quality and adherence to the schedule) 
  • Permanent contract  after a 1-month probationary period 
  • You accrue   1.9 paid vacation days per month. 
  • Opportunities for  growth and professional development 
  • A  diverse, supportive, and collaborative team environment 
  • Coffee and fresh fruit  on office days for an energy boost 
  • A  diverse, friendly, and collaborative team culture 
  • Tax-free benefits  (restaurant/ transport/ childcare) 
  • Comprehensive support for  mental health and well-being , because we believe that a healthy mind is just as important as a healthy body. 
  • Free online Spanish lessons  outside working hours 
  • Unforgettable  staff parties  that bring the team together and create lasting memories 
If these qualities align with your strengths and ambitions, we would love to hear from you! Join our team and start an exciting career at a company that truly values ​​every individual. We can't wait to welcome you on board and create amazing experiences together .
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