{"id":2362,"date":"2019-05-17T07:23:21","date_gmt":"2019-05-17T07:23:21","guid":{"rendered":"https:\/\/www.newcocoms.com\/onze-diensten\/"},"modified":"2022-07-11T16:27:29","modified_gmt":"2022-07-11T16:27:29","slug":"onze-diensten","status":"publish","type":"page","link":"https:\/\/www.newcocoms.com\/nl\/onze-diensten\/","title":{"rendered":"Onze Diensten"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row][vc_column][vc_custom_heading text_color=&#8221;color-468783&#8243; heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; text_weight=&#8221;700&#8243; text_transform=&#8221;uppercase&#8221; separator=&#8221;yes&#8221; separator_color=&#8221;yes&#8221;]Onze visie[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;949568&#8243;]Bij NewCo geloven we dat de klantenservice-industrie in de komende jaren een grote transformatie zal doormaken. Artifici\u00eble intelligentie en selfservice zullen ervoor zorgen dat de inkomende volumes drastisch zullen dalen.<br \/>\nTegelijk zullen de vragen van klanten die uiteindelijk het contactcenter bereiken, gekenmerkt worden door een veel hogere mate van complexiteit, emoties en verwachtingen. Sterke, veelzijdige agenten die experts zijn in klantervaring, zijn dus een absolute must. Wij passen ons nu al aan die toekomst aan.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;std&#8221; width=&#8221;1\/4&#8243; link_to=&#8221;url:%23customerservices|||&#8221; uncode_shortcode_id=&#8221;106177&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_single_image media=&#8221;512&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; media_width_pixel=&#8221;62&#8243; uncode_shortcode_id=&#8221;156793&#8243;][vc_custom_heading text_color=&#8221;color-468783&#8243; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h5&#8243; el_class=&#8221;icons&#8221; uncode_shortcode_id=&#8221;666421&#8243; text_color_type=&#8221;uncode-palette&#8221;]CUSTOMER SERVICE[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;std&#8221; width=&#8221;1\/4&#8243; link_to=&#8221;url:%23businessprocesses|||&#8221; uncode_shortcode_id=&#8221;185776&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_single_image media=&#8221;510&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; media_width_pixel=&#8221;50&#8243; uncode_shortcode_id=&#8221;129030&#8243;][vc_custom_heading text_color=&#8221;color-468783&#8243; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h5&#8243; el_class=&#8221;icons&#8221; uncode_shortcode_id=&#8221;105704&#8243; text_color_type=&#8221;uncode-palette&#8221;]BEDRIJFSPROCESSEN[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;std&#8221; width=&#8221;1\/4&#8243; link_to=&#8221;url:%23360|||&#8221; uncode_shortcode_id=&#8221;276076&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_single_image media=&#8221;511&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; media_width_pixel=&#8221;67&#8243; uncode_shortcode_id=&#8221;128868&#8243;][vc_custom_heading text_color=&#8221;color-468783&#8243; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h5&#8243; el_class=&#8221;icons&#8221; uncode_shortcode_id=&#8221;696670&#8243; text_color_type=&#8221;uncode-palette&#8221;]360 GRADEN[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;std&#8221; width=&#8221;1\/4&#8243; link_to=&#8221;url:%23consultancy|||&#8221; uncode_shortcode_id=&#8221;251545&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_single_image media=&#8221;509&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; media_width_pixel=&#8221;70&#8243; uncode_shortcode_id=&#8221;475013&#8243;][vc_custom_heading text_color=&#8221;color-468783&#8243; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h5&#8243; el_class=&#8221;icons&#8221; uncode_shortcode_id=&#8221;206202&#8243; text_color_type=&#8221;uncode-palette&#8221;]CONSULTANCY[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; row_name=&#8221;customerservices&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][vc_custom_heading text_color=&#8221;color-468783&#8243; heading_semantic=&#8221;h3&#8243; el_class=&#8221;icons&#8221; uncode_shortcode_id=&#8221;901502&#8243; text_color_type=&#8221;uncode-palette&#8221;]CUSTOMER SERVICE[\/vc_custom_heading][vc_column_text]Over het algemeen genieten contactcenters in Belgi\u00eb als werkgever geen geweldige reputatie, waardoor het niet eenvoudig is om de juiste profielen aan te trekken. In Marokko daarentegen staat het beroep van contactcenteragent hoog in aanzien met als onmiddellijk voordeel dat we hoogopgeleide en gemotiveerde mensen kunnen aantrekken. Hetzelfde geldt voor Barcelona: als een van de grootste Europese wereldsteden trekt de stad veel jonge en goed opgeleide buitenlanders aan die de job van klantenadviseur bekijken als een unieke professionele opportuniteit en ervaring. Off- en nearshoring is veel meer dan gewoon op zoek gaan naar grote kostenbesparingen. Het is een stap verder zetten om de juiste mensen te vinden, operationeel te excelleren en bij alle activiteiten van een klantendienst een uitstekende ervaring te bieden.[\/vc_column_text][vc_button button_color=&#8221;color-xsdn&#8221; size=&#8221;btn-sm&#8221; border_width=&#8221;0&#8243; icon=&#8221;fa fa-arrow-up2&#8243; el_class=&#8221;btn-btt&#8221;]Terug naar Boven[\/vc_button][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][vc_single_image media=&#8221;598&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; row_name=&#8221;businessprocesses&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_visibility=&#8221;yes&#8221; medium_width=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][vc_single_image media=&#8221;601&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][vc_custom_heading text_color=&#8221;color-468783&#8243; heading_semantic=&#8221;h3&#8243; el_class=&#8221;icons&#8221;]BEDRIJFSPROCESSEN[\/vc_custom_heading][vc_column_text]Backoffice-activiteiten dragen in grote mate bij aan een perfecte klantervaring. Uit recent onderzoek blijkt zelfs dat de backoffice verantwoordelijk is voor 40 procent van de klanttevredenheid. Bedrijven die met succes hun front- en backoffice-activiteiten hebben &#8220;samengesmolten&#8221;, bieden niet alleen een betere klantenservice, maar verhogen ook de operationele prestaties, verlagen de kosten en verbeteren het moreel en de motivatie van hun werknemers. NewCo heeft een naadloze integratie van front- en back-office gerealiseerd en zorgt daarmee voor een uitstekende end-to-end klantervaring.[\/vc_column_text][vc_button button_color=&#8221;color-xsdn&#8221; size=&#8221;btn-sm&#8221; border_width=&#8221;0&#8243; icon=&#8221;fa fa-arrow-up2&#8243; el_class=&#8221;btn-btt&#8221;]Terug naar Boven[\/vc_button][\/vc_column_inner][\/vc_row_inner][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][vc_single_image media=&#8221;601&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; row_name=&#8221;360&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][vc_custom_heading text_color=&#8221;color-468783&#8243; heading_semantic=&#8221;h3&#8243; el_class=&#8221;icons&#8221;]360 GRADEN[\/vc_custom_heading][vc_column_text]Om een optimale klantervaring mogelijk te maken, moet u op het juiste moment en via het juiste kanaal met uw klanten in gesprek gaan. Tegenwoordig verwachten klanten dat ze geholpen worden via het kanaal van hun keuze en in de taal van hun keuze, en dit 7 dagen op 7 en 24 uur op 24. NewCo biedt dag en nacht een integrale en ononderbroken service aan, zodat uw klanten 356 dagen per jaar op hun wenken bediend kunnen worden.[\/vc_column_text][vc_button button_color=&#8221;color-xsdn&#8221; size=&#8221;btn-sm&#8221; border_width=&#8221;0&#8243; icon=&#8221;fa fa-arrow-up2&#8243; el_class=&#8221;btn-btt&#8221;]Terug naar Boven[\/vc_button][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][vc_single_image media=&#8221;621&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; row_name=&#8221;consultancy&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_visibility=&#8221;yes&#8221; medium_width=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][vc_single_image media=&#8221;624&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][vc_custom_heading text_color=&#8221;color-468783&#8243; heading_semantic=&#8221;h3&#8243; el_class=&#8221;icons&#8221;]CONSULTANCY[\/vc_custom_heading][vc_column_text]Wij zijn geen traditioneel consultancybedrijf. Met onze uitgebreide kennis en ervaring in de branche verlenen we pragmatisch advies dat aantoonbaar succesvol is. We doen dit via een grondige analyse van uw huidige operaties en processen, door de customer journey van uw klant in kaart te brengen en mogelijke nieuwe kanalen en technologie\u00ebn te onderzoeken en zo de klantervaring te optimaliseren. Als strategische partner is NewCo voortdurend op zoek naar de beste manier om de omzet te verhogen, de kosten te verlagen en de algehele prestaties te verbeteren.[\/vc_column_text][vc_button button_color=&#8221;color-xsdn&#8221; size=&#8221;btn-sm&#8221; border_width=&#8221;0&#8243; icon=&#8221;fa fa-arrow-up2&#8243; el_class=&#8221;btn-btt&#8221;]Terug naar Boven[\/vc_button][\/vc_column_inner][\/vc_row_inner][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][vc_single_image media=&#8221;624&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_custom_heading text_color=&#8221;color-468783&#8243; heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; text_weight=&#8221;700&#8243; text_transform=&#8221;uppercase&#8221; separator=&#8221;yes&#8221; separator_color=&#8221;yes&#8221;]Onze visie[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;949568&#8243;]Bij NewCo geloven we dat de klantenservice-industrie in de komende jaren [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2362","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.newcocoms.com\/nl\/wp-json\/wp\/v2\/pages\/2362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newcocoms.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.newcocoms.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.newcocoms.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newcocoms.com\/nl\/wp-json\/wp\/v2\/comments?post=2362"}],"version-history":[{"count":5,"href":"https:\/\/www.newcocoms.com\/nl\/wp-json\/wp\/v2\/pages\/2362\/revisions"}],"predecessor-version":[{"id":2523,"href":"https:\/\/www.newcocoms.com\/nl\/wp-json\/wp\/v2\/pages\/2362\/revisions\/2523"}],"wp:attachment":[{"href":"https:\/\/www.newcocoms.com\/nl\/wp-json\/wp\/v2\/media?parent=2362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}