For a client in the banking sector, we are looking for German-speaking Technical Customer Service Advisors. You will end up in the technical department of our client and, after intensive training, will provide technical support via telephone and e-mail. You assist B2B customers (merchants) with problems they encounter with their e-commerce transactions via the online platform and investigate and resolve issues with their accounts and payments. In the meanwhile remaining responsible for maintaining a good customer relationship through timely and efficient follow-up.
What are you going to do?
Helping customers with various challenges by telephone or e-mail (B2C).
Giving advice and offering solutions
Maintaining a good customer relationship
Ensuring that all issues are resolved and documented
Requirements:
Strong communication skills and empathy
Discipline, accuracy, and reliability
Respectful and positive attitude toward customers
Solution-oriented approach
Patience
Ability to express yourself in a coherent and concise manner
Motivation to contribute to our customer satisfaction and business success
What you need:
Native level of German
Good level of English
Flexibility in working hours (including evening and weekend shifts)
Basic computer skills are required
Call center experience is a plus, but not required
Advantages:
Paid training
Tax-free benefits, including food, transportation, insurance, and childcare
4 corporate events per year
Free Spanish language lessons
Easily accessible office in Barcelona (Poblenou area)
A fun, cozy and people-oriented working environment
Open atmosphere in which suggestions and ideas from employees are heard
Growth opportunities
Click here to apply
We are an equal opportunity employer. All applicants are eligible for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.