Description

Do you have a technical background / interest? Are you fluent in French or Dutch (+ English) and would you like to work in the e- payments industry, providing B2B technical support in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Benelux Tech Support team in sunny Barcelona!

As a Technical Support Agent, your responsibilities include:

  • Handling first line inbound technical support requests by phone, e-mail and tickets (B2B)
  • Assisting new customers (merchants) with technical set-up of their account
  • Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations)
  • Ensuring continuity of the merchant business by responding quickly and correctly
  • Providing additional product information
  • Maintaining a strong customer relationship

Requirements

  • Strong technical skills
  • Analytical mindset
  • Strong communicator (both verbally and written)
  • Service minded and able to handle conflicts in a constructive manner
  • Team player
  • Solution-oriented approach without losing eye for detail
  • Ability to solve things independently and take ownership of your work
  • Motivation to contribute to our customer satisfaction and business success


What you also need:

  • Excellent level of English (written and spoken)
  • Native level of French or Dutch (written and spoken)
  • 1-2 years of work experience in technical support / customer service in a technical environment
  • Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.
  • Flexibility with regards to working hours (including evening and weekend shifts)
  • A technical degree and experience in e-payments / e-commerce / a financial institution are a plus

Benefits

  • Competitive salary with paid training
  • Tax-free benefits including food, transport, insurance & childcare
  • Free fruit & water at the office
  • Free Spanish language classes
  • Easily accessible office in Barcelona (Poblenou area)
  • A fun, friendly and people-focused work environment with an open atmosphere
  • Growth opportunities

For applications or more info: jobs.bcn@newcogroup.com

 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.