Earlier this month, the Flemish Employment and Training Agency (VDAB), published its yearly list of “bottleneck professions” (knelpuntberoepen). Bottleneck professions are a persistent problem for a wide range of occupations in Belgium and among this year’s Top 5, we found “Call Center Agent” in 4th position.

At NewCo Communications we believe our employees know best :-).

We asked our employees to come up with a new name for their job titles. No more “agent”, no more “téléconseiller”. They decide on the new name!

According to a recent study by SOS International, a organisation of risk experts, who has just published an interactive map, Morocco is among the safest countries in 2020 in the world. The Moroccan kingdom is classified on the same level as several European countries such...

On the 2nd of October 2019, NewCo Communications’ CSR team attended the EcoVadis B2B Sustainability Forum in Amsterdam.
The event focused on how to integrate sustainability and corporate social responsibility (CSR) into business strategy and operations.

Best practices were shared during both key notes and panel talks, and followed by hands on break...

Dutch News Channel, RTL News, visited our NewCo Communications offices in Casablanca.
The interviews were part of a news item by Olaf Koens on Dutch speaking contact centers in Morocco...

As a company, NewCo Communications has been involved for many years in the sponsoring of young talented horsemen, and is the proud official partner of Dimitri Taeymans Sporthorses.

Last week Dimitri took part in the 2019 edition of the Brusses Stephex Masters in Wovertem, and took home the exhilarating 4th place!

On June 13th, NewCo Communications organized its 2019 CX-Summit, “The Future Today”.

The event brought together two top speakers who shared their views on the future of the Contact Center Business and Customer Experience.
The inspiring afternoon kicked off with Anke van Oosterhout, Director Strategy & Operations @Moore Stephens Belgium, who shared her vision on the growing role of Social Media in CX ...

On Monday 3rd of June 2019, we celebrated the 9th anniversary of our partnership with German based Ortel Mobile GmbH. Since the very start of our operations in Casablanca, Ortel has been with us at every step along the way. This long-standing partnership, is a clear example of a business relationshi...

On Thursday, June 13th, NewCo Communications is organizing its 2019 CX-Summit: “The Future Today”! Join us for an inspiring afternoon which will bring together 2 top guest speakers who will share their views on the importance of Social Media, and the current capabilities of Artificial Intelligence...

Earlier this year, NewCo Communications has taken another important step in their commitment to comply with GDPR.
Our internal Data Protection Officer, Sharona Van Brussel, was granted the certification by the Data Protection Institute, after undergoing an intense training programme that was led by recognized experts in the data protection and privacy field...