At NewCo communication we continue to closely follow and act upon the development of the COVID-19 outbreak which is having an unprecedented effect on the (economic) world.

As over the past week, the spread of the Coronavirus gained momentum in both Morocco and Spain, we intensified our efforts as well to ensure the well-being of our people, our clients and our clients’ customers.

Further to the latest developments that took place over the weekend, NewCo Communications would like to inform you about the current status and the effects of the Coronavirus (COVID-19) outbreak on our business.

At NewCo Communications, we are closely monitoring the latest developments with respect to the outbreak of the Coronavirus (COVID-19).  Currently there are limited confirmed cases in Barcelona and very limited confirmed cases in Casablanca, resulting (today) in a low risk of impact on our daily business.

Earlier this month, the Flemish Employment and Training Agency (VDAB), published its yearly list of “bottleneck professions” (knelpuntberoepen). Bottleneck professions are a persistent problem for a wide range of occupations in Belgium and among this year’s Top 5, we found “Call Center Agent” in 4th position.

At NewCo Communications we believe our employees know best :-).

We asked our employees to come up with a new name for their job titles. No more “agent”, no more “téléconseiller”. They decide on the new name!

According to a recent study by SOS International, a organisation of risk experts, who has just published an interactive map, Morocco is among the safest countries in 2020 in the world. The Moroccan kingdom is classified on the same level as several European countries such...

On the 2nd of October 2019, NewCo Communications’ CSR team attended the EcoVadis B2B Sustainability Forum in Amsterdam.
The event focused on how to integrate sustainability and corporate social responsibility (CSR) into business strategy and operations.

Best practices were shared during both key notes and panel talks, and followed by hands on break...

Dutch News Channel, RTL News, visited our NewCo Communications offices in Casablanca.
The interviews were part of a news item by Olaf Koens on Dutch speaking contact centers in Morocco...

On June 13th, NewCo Communications organized its 2019 CX-Summit, “The Future Today”.

The event brought together two top speakers who shared their views on the future of the Contact Center Business and Customer Experience.
The inspiring afternoon kicked off with Anke van Oosterhout, Director Strategy & Operations @Moore Stephens Belgium, who shared her vision on the growing role of Social Media in CX ...