NewCo Communications – Update on Coronavirus (COVID-19) – 31/03/2020


At NewCo communication we continue to closely follow and act upon the development of the COVID-19 outbreak which is having an unprecedented effect on the (economic) world.

NewCo Communications – Update on Coronavirus (COVID-19) – 21/03/2020


As over the past week, the spread of the Coronavirus gained momentum in both Morocco and Spain, we intensified our efforts as well to ensure the well-being of our people, our clients and our clients’ customers.

NewCo Communications – Update on Coronavirus (COVID-19) – 15/03/2020


Further to the latest developments that took place over the weekend, NewCo Communications would like to inform you about the current status and the effects of the Coronavirus (COVID-19) outbreak on our business.

NewCo Communications – Update on Coronavirus (COVID-19)


At NewCo Communications, we are closely monitoring the latest developments with respect to the outbreak of the Coronavirus (COVID-19).  Currently there are limited confirmed cases in Barcelona and very limited confirmed cases in Casablanca, resulting (today) in a low risk of impact on our daily business.

Call Center agent a bottleneck profession? Not in our sites in Barcelona, Valencia and Casablanca!


Earlier this month, the Flemish Employment and Training Agency (VDAB), published its yearly list of “bottleneck professions” (knelpuntberoepen). Bottleneck professions are a persistent problem for a wide range of occupations in Belgium and among this year’s Top 5, we found “Call Center Agent” in 4th position.

Winner of the #NewCoSeekingName contest announced


At NewCo Communications we believe our employees know best :-).

We asked our employees to come up with a new name for their job titles. No more “agent”, no more “téléconseiller”. They decide on the new name!

Morocco among the safest countries in the world


According to a recent study by SOS International, a organisation of risk experts, who has just published an interactive map, Morocco is among the safest countries in 2020 in the world. The Moroccan kingdom is classified on the same level as several European countries such...

NewCo Communications committed to CSR programme


On the 2nd of October 2019, NewCo Communications’ CSR team attended the EcoVadis B2B Sustainability Forum in Amsterdam.
The event focused on how to integrate sustainability and corporate social responsibility (CSR) into business strategy and operations.

Best practices were shared during both key notes and panel talks, and followed by hands on break...

Dutch “RTL Nieuws” visits NewCo Offices in Casablanca


Dutch News Channel, RTL News, visited our NewCo Communications offices in Casablanca.
The interviews were part of a news item by Olaf Koens on Dutch speaking contact centers in Morocco...

NewCo Communications’ 2019 Summit showed the “Future Today”


On June 13th, NewCo Communications organized its 2019 CX-Summit, “The Future Today”.

The event brought together two top speakers who shared their views on the future of the Contact Center Business and Customer Experience.
The inspiring afternoon kicked off with Anke van Oosterhout, Director Strategy & Operations @Moore Stephens Belgium, who shared her vision on the growing role of Social Media in CX ...