Our Mission


To become your partner in high-quality multi-lingual Near-and Offshore Contact Center BPO services. We are passionate about outstanding operational excellence and driven by superior customer experiences.

COST REDUCTION

HIGH PERFORMANCE

CUSTOMER ADVOCACY

QUALITY ASSURANCE

COST REDUCTION

Making the most of your budget is a given business imperative. However, how can you match investments in improving customer satisfaction with operational cost savings? By near-or offshoring one can directly save up to 50% compared to an onshore solution, without impacting the customer experience. Furthermore at NewCo, cost effectiveness, optimisation, and continuous improvement are embedded in everything we do. For instance: we can help you in implementing self-service channels to drive greater customer experience while reducing your operational cost. We can simplify the contact handling processes to reduce AHT’s and the cost of service while simultaneously optimise the FTR and the Customer Effort. In brief, at NewCo you can be sure you always get the best service for your customers with the highest ROI at the lowest cost.

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HIGH PERFORMANCE

Contact centers require utmost precision and high performing agents to get the best result. Thanks to our powerful performance management system, we obtain deep analytical insights in the operations that allow us to identify and detect areas of inefficiencies and improvement. By bringing together technology, advanced statistics and customer interactions (voice of the customer), we transform data into business intelligence and opportunities. Our continuous improvement philosophy and methodology, based on lean six sigma, guarantees that our partners get the best performance and the optimal balance between quality and cost.

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CUSTOMER ADVOCACY

In future years exceptional customer service will be a key differentiator when it comes to corporate success. The experience of the customer and the effort of customers in their interactions with your company will define the loyalty and life time value of that customer. Great customer experience starts with great people. That’s why we continuously invest in creating the best workplace for our employees, through a stimulating environment, job satisfaction, and development programmes. We want our people to feel inspired, and motivated, we want them to be proud to belong to the team. At NewCo, you can be sure your customers are in the best hands and will get a memorable outstanding experience.

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QUALITY ASSURANCE

Contact Centers are subject to an increasing number of regulatory changes to protect the privacy and the security of the customer. In order to safeguard the interest of the customer, NewCo is heavily investing in quality and data security. All our sites are PCI (Payment Card Industry Data Security Standard) and GDPR (General Data Protection Regulation) compliant and we are in the process to become ISO 18295 and PCI certified. NewCo will be the first in the industry to receive a full quality and data security certification for off- and nearshore operations. At NewCo, we are committed to treat your customer under the highest quality standards and in line with all current regulations.

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Our DNA

Next to cost reduction, performance improvements, customer advocacy and quality assurance, one of the biggest benefits, and perhaps the most important driver in doing business with NewCo, is our corporate DNA. We believe at NewCo that in order to achieve these benefits, that above all we need to have fun in everything we do. We love to celebrate our successes with our clients and employees. We are driven and inspired by the passion and the engagement of our employees. After all we are a people business, where the success is based on the success of its people. We are 100% transparent, and we create a climate where we don’t fear failure. We learn from our mistakes to become better every day. Partnering with NewCo must be a inspiring, enriching, satisfying and a pleasant experience.