Our Services
Customer Service
B2B and B2C
Technical & admin support
Welcome & retention calls
Cross-and upsell, inbound & outbound
Business Processes
Order handling
Dispute Management
Contract Management
Customer Service Back-Office
360 Degree
24/24 & 7/7
Multi-lingual
Omni channel
Technology platform
Consultancy
Contact center ict
Contact center transformation
Business process re-engineering
Customer experience management
Your Benefits
Cost Reduction
Save up to 50% compared to an onshore solution, without impacting the customer experience.
High Performance
Combining high performing agents and advanced technology to generate business intelligence and opportunities.
Customer Advocacy
Creating brand loyalty and life time value through a superior customers experience.
Quality Assurance
Our sites are PCI and GDPR compliant, protecting the privacy and security of customer data.
What Our Clients Say
My choice for NewCo is a choice for Quality. Quality in agents, Quality in callhandling, Quality in Organization, combined with a high flexibility and a hands-on mentality.
GEORGES VAN DEN HAUTEN
Contact Manager Corona Direct
NewCo is a partner that helps us facing a fast-evolving telco reality. They’re aware of the need to be flexible, agile and to shift gear easily. Their can do attitude fits well with ours. Just as Scarlet, they have a fundamental conviction that you can’t have happy customers without happy employees and so they invest considerably in employee engagement as a key success factor for a good customer experience.
BRUNO DELHAISE
Managing Director - Scarlet
Customer experience is a key differentiator for companies. Worldline believes that creating strong relationships with their clients is a must to stand out. In our tradition of continuous process improvement, a lot of actions are undertaken to improve the customer experience and innovate service processes. With NewCo we found a partner that supports us in that extra step, extra mile to realize those actions.
BIRGITTA BRYS
Chief Customer Service Officer - Worldline
In our business, quality and responsiveness are key to success. We rely on the dependable service from NewCo Communications to help us collect critical information and satisfy our customers.
We appreciate the efforts and great attitude of both staff and operators alike, allowing us to continuously improve our process and services.
DIMITRI JORDENS
Operations Director Qarad
At Transatel, we work tirelessly to bring to life services that help end-users stay connected all over the world. We were looking for a partner who would be managing this service.
Over the last five years, NewCo has proven to be the right partner, agile enough to support Transatel’s multiple new offers and projects, and always in very challenging timeframes.
MARIE-JULIE LE GUEN
Head of Marketing & Support Operations - Transatel
Our business processes demand professionalism on all levels. That’s why we chose NewCo. Their flexibility and responsiveness, together with an ex-cellent organisation and skilled staff help us to maintain a key role on the market and to keep our customers happy.
IRIS SCHWARZ
Operations Director Telefonica
Our References
Our Operational Sites
Barcelona
Barcelona is certainly one of the largest cosmopolitans in Europe, attracting many young foreigners and languages. Quality of life in Barcelona is worldwide perceived as the highest by ex-pats, attracting many young talented foreigners.
As employer of choice in the contact center industry, NewCo has access in Barcelona to a large labourforce of well-educated and enthousiastic Flemisch and Dutch native-speakers. They consider the job of a customer advisor as a unique work experience.
Casablanca
Casablanca is the economical and commercial metropolitan of Morocco with more than 8 million habitants. Every year 27.000 new superior educated graduates enter in the market. With over 80.000 employees working in the contact center industry, Morocco provides a very experienced pool of contact center managers.
In Morocco the job of a contact center agent has a high status with the direct benefit that our employees are highly motivated and engaged, delivering an outstanding customer experience.
Valencia
Valencia is the 3rd largest city in Spain, on the border of the Mediterranean sea, and boosting a metropolitan area with a population nearing 2 million residents. It is business focused city that offers a strong growing pool of young, multilingual talent, which was a key factor in the decision to open our 3rd branch here.
The Valencia office works closely together with the offices in Barcelona and Casablanca, and steadily grows to become the third pillar in NewCo’s European language delivery model.
480
Employees
12.500
Contacts / Day
9
Languages
Quality assurance & data security
All our sites are GDPR Compliant and since 2018 we obtained the PCI DSS Certification. The Payment Card Industry Data Security Standard (PCI DSS) defines measures for ensuring data protection and consistent security processes and procedures around online financial transactions. In our continiuous quest to improve quality and data security we are in the process to be ISO 27001 and ISO 18295 certified.
Latest News
NewCo Communications signs Long Term Partnership with LEBARA Germany
After an intense selection and auditing process, NewCo Communications is pleased to announce it has been awarded LEBARA Germany’s multilingual customer support business.
LEBARA Germany is part of the LEBARA Group, that was founded in 2001, and has developed into an established telecommunications provider in five countries in Europe...
NewCo Communications moving to new offices in Barcelona
As of the 1st of July we will be operating from our new offices in Barcelona!
Expansion and continuous growth (even in these difficult times) have given us the opportunity to move to a new, state of the art building...
NewCo Communications – Update on Coronavirus (COVID-19) – 31/03/2020
At NewCo communication we continue to closely follow and act upon the development of the COVID-19 outbreak which is having an unprecedented effect on the (economic) world.
NewCo Communications – Update on Coronavirus (COVID-19) – 21/03/2020
As over the past week, the spread of the Coronavirus gained momentum in both Morocco and Spain, we intensified our efforts as well to ensure the well-being of our people, our clients and our clients’ customers.
NewCo Communications – Update on Coronavirus (COVID-19) – 15/03/2020
Further to the latest developments that took place over the weekend, NewCo Communications would like to inform you about the current status and the effects of the Coronavirus (COVID-19) outbreak on our business.
NewCo Communications – Update on Coronavirus (COVID-19)
At NewCo Communications, we are closely monitoring the latest developments with respect to the outbreak of the Coronavirus (COVID-19). Currently there are limited confirmed cases in Barcelona and very limited confirmed cases in Casablanca, resulting (today) in a low risk of impact on our daily business.
Call Center agent a bottleneck profession? Not in our sites in Barcelona, Valencia and Casablanca!
Earlier this month, the Flemish Employment and Training Agency (VDAB), published its yearly list of “bottleneck professions” (knelpuntberoepen). Bottleneck professions are a persistent problem for a wide range of occupations in Belgium and among this year’s Top 5, we found “Call Center Agent” in 4th position.
Winner of the #NewCoSeekingName contest announced
At NewCo Communications we believe our employees know best :-).
We asked our employees to come up with a new name for their job titles. No more “agent”, no more “téléconseiller”. They decide on the new name!
Morocco among the safest countries in the world
According to a recent study by SOS International, a organisation of risk experts, who has just published an interactive map, Morocco is among the safest countries in 2020 in the world. The Moroccan kingdom is classified on the same level as several European countries such...
NewCo Communications committed to CSR programme
On the 2nd of October 2019, NewCo Communications’ CSR team attended the EcoVadis B2B Sustainability Forum in Amsterdam.
The event focused on how to integrate sustainability and corporate social responsibility (CSR) into business strategy and operations.
Best practices were shared during both key notes and panel talks, and followed by hands on break...