Our Services


Customer Service

B2B and B2C
Technical & admin support
Welcome & retention calls
Cross-and upsell, inbound & outbound

Business Processes

Order handling
Dispute Management
Contract Management
Customer Service Back-Office

360 Degree

24/24 & 7/7
Multi-lingual
Omni channel
Technology platform

Consultancy

Contact center ict
Contact center transformation
Business process re-engineering
Customer experience management

FIND OUT MORE

Your Benefits


Cost Reduction

Save up to 50% compared to an onshore solution, without impacting the customer experience.

High Performance

Combining high performing agents and advanced technology to generate business intelligence and opportunities.

Customer Advocacy

Creating brand loyalty and life time value through a superior customers experience.

Quality Assurance

Our sites are PCI and GDPR compliant, protecting the privacy and security of customer data.

FIND OUT MORE

What Our Clients Say


Our Operational Sites


Barcelona


Barcelona is certainly one of the largest cosmopolitans in Europe, attracting many young foreigners and languages. Quality of life in Barcelona is worldwide perceived as the highest by ex-pats, attracting many young talented foreigners.

As employer of choice in the contact center industry, NewCo has access in Barcelona to a large labourforce of well-educated and enthousiastic Flemisch and Dutch native-speakers. They consider the job of a customer advisor as a unique work experience.

Casablanca


Casablanca is the economical and commercial metropolitan of Morocco with more than 8 million habitants. Every year 27.000 new superior educated graduates enter in the market. With over 80.000 employees working in the contact center industry, Morocco provides a very experienced pool of contact center managers.

In Morocco the job of a contact center agent has a high status with the direct benefit that our employees are highly motivated and engaged, delivering an outstanding customer experience.

Valencia


Valencia is the 3rd largest city in Spain, on the border of the Mediterranean sea, and boosting a metropolitan area with a population nearing 2 million residents.  It is business focused city that offers a strong growing pool of young, multilingual talent, which was a key factor in the decision to open our 3rd branch here.

The Valencia office works closely together with the offices in Barcelona and Casablanca, and steadily grows to become the third pillar in NewCo’s European language delivery model.

480

Employees

12.500

Contacts / Day

9

Languages

Quality assurance & data security


All our sites are GDPR Compliant and since 2018 we obtained the PCI DSS Certification. The Payment Card Industry Data Security Standard (PCI DSS) defines measures for ensuring data protection and consistent security processes and procedures around online financial transactions. In our continiuous quest to improve quality and data security we are in the process to be ISO 27001 and ISO 18295 certified.

Latest News


MORE NEWS