Our Services
Customer Service
B2B and B2C
Technical & admin support
Welcome & retention calls
Cross-and upsell, inbound & outbound
Business Processes
Order handling
Dispute Management
Contract Management
Customer Service Back-Office
360 Degree
24/24 & 7/7
Multi-lingual
Omni channel
Technology platform
Consultancy
Contact center ict
Contact center transformation
Business process re-engineering
Customer experience management
Your Benefits
Cost Reduction
Save up to 50% compared to an onshore solution, without impacting the customer experience.
High Performance
Combining high performing agents and advanced technology to generate business intelligence and opportunities.
Customer Advocacy
Creating brand loyalty and life time value through a superior customers experience.
Quality Assurance
Our sites are PCI and GDPR compliant, protecting the privacy and security of customer data.
What Our Clients Say
My choice for NewCo is a choice for Quality. Quality in agents, Quality in callhandling, Quality in Organization, combined with a high flexibility and a hands-on mentality.
GEORGES VAN DEN HAUTEN
Contact Manager Corona Direct
NewCo is a partner that helps us facing a fast-evolving telco reality. They’re aware of the need to be flexible, agile and to shift gear easily. Their can do attitude fits well with ours. Just as Scarlet, they have a fundamental conviction that you can’t have happy customers without happy employees and so they invest considerably in employee engagement as a key success factor for a good customer experience.
BRUNO DELHAISE
Managing Director - Scarlet
Customer experience is a key differentiator for companies. Worldline believes that creating strong relationships with their clients is a must to stand out. In our tradition of continuous process improvement, a lot of actions are undertaken to improve the customer experience and innovate service processes. With NewCo we found a partner that supports us in that extra step, extra mile to realize those actions.
BIRGITTA BRYS
Chief Customer Service Officer - Worldline
In our business, quality and responsiveness are key to success. We rely on the dependable service from NewCo Communications to help us collect critical information and satisfy our customers.
We appreciate the efforts and great attitude of both staff and operators alike, allowing us to continuously improve our process and services.
DIMITRI JORDENS
Operations Director Qarad
At Transatel, we work tirelessly to bring to life services that help end-users stay connected all over the world. We were looking for a partner who would be managing this service.
Over the last five years, NewCo has proven to be the right partner, agile enough to support Transatel’s multiple new offers and projects, and always in very challenging timeframes.
MARIE-JULIE LE GUEN
Head of Marketing & Support Operations - Transatel
Our business processes demand professionalism on all levels. That’s why we chose NewCo. Their flexibility and responsiveness, together with an ex-cellent organisation and skilled staff help us to maintain a key role on the market and to keep our customers happy.
IRIS SCHWARZ
Operations Director Telefonica
Our References
Our Operational Sites
Barcelona
Barcelona is certainly one of the largest cosmopolitans in Europe, attracting many young foreigners and languages. Quality of life in Barcelona is worldwide perceived as the highest by ex-pats, attracting many young talented foreigners.
As employer of choice in the contact center industry, NewCo has access in Barcelona to a large labourforce of well-educated and enthousiastic Flemisch and Dutch native-speakers. They consider the job of a customer advisor as a unique work experience.
Casablanca
Casablanca is the economical and commercial metropolitan of Morocco with more than 8 million habitants. Every year 27.000 new superior educated graduates enter in the market. With over 80.000 employees working in the contact center industry, Morocco provides a very experienced pool of contact center managers.
In Morocco the job of a contact center agent has a high status with the direct benefit that our employees are highly motivated and engaged, delivering an outstanding customer experience.
Valencia
Valencia is the 3rd largest city in Spain, on the border of the Mediterranean sea, and boosting a metropolitan area with a population nearing 2 million residents. It is business focused city that offers a strong growing pool of young, multilingual talent, which was a key factor in the decision to open our 3rd branch here.
The Valencia office works closely together with the offices in Barcelona and Casablanca, and steadily grows to become the third pillar in NewCo’s European language delivery model.
480
Employees
12.500
Contacts / Day
9
Languages
Quality assurance & data security
All our sites are GDPR Compliant and since 2018 we obtained the PCI DSS Certification. The Payment Card Industry Data Security Standard (PCI DSS) defines measures for ensuring data protection and consistent security processes and procedures around online financial transactions. In our continiuous quest to improve quality and data security we are in the process to be ISO 27001 and ISO 18295 certified.
Latest News
Winner of the #NewCoSeekingName contest announced
At NewCo Communications we believe our employees know best :-).
We asked our employees to come up with a new name for their job titles. No more “agent”, no more “téléconseiller”. They decide on the new name!
Morocco among the safest countries in the world
According to a recent study by SOS International, a organisation of risk experts, who has just published an interactive map, Morocco is among the safest countries in 2020 in the world. The Moroccan kingdom is classified on the same level as several European countries such...
NewCo Communications committed to CSR programme
On the 2nd of October 2019, NewCo Communications’ CSR team attended the EcoVadis B2B Sustainability Forum in Amsterdam.
The event focused on how to integrate sustainability and corporate social responsibility (CSR) into business strategy and operations.
Best practices were shared during both key notes and panel talks, and followed by hands on break...
Dutch “RTL Nieuws” visits NewCo Offices in Casablanca
Dutch News Channel, RTL News, visited our NewCo Communications offices in Casablanca.
The interviews were part of a news item by Olaf Koens on Dutch speaking contact centers in Morocco...
NewCo Communications’ 2019 Summit showed the “Future Today”
On June 13th, NewCo Communications organized its 2019 CX-Summit, “The Future Today”.
The event brought together two top speakers who shared their views on the future of the Contact Center Business and Customer Experience.
The inspiring afternoon kicked off with Anke van Oosterhout, Director Strategy & Operations @Moore Stephens Belgium, who shared her vision on the growing role of Social Media in CX ...
NewCo Communications celebrates 9 year partnership with Ortel Mobile
On Monday 3rd of June 2019, we celebrated the 9th anniversary of our partnership with German based Ortel Mobile GmbH. Since the very start of our operations in Casablanca, Ortel has been with us at every step along the way. This long-standing partnership, is a clear example of a business relationshi...
NewCo Communications’ CX-Summit 2019: The Future Today!
On Thursday, June 13th, NewCo Communications is organizing its 2019 CX-Summit: “The Future Today”! Join us for an inspiring afternoon which will bring together 2 top guest speakers who will share their views on the importance of Social Media, and the current capabilities of Artificial Intelligence...
NewCo Communications announces Certification of its internal Data Protection Officer
Earlier this year, NewCo Communications has taken another important step in their commitment to comply with GDPR.
Our internal Data Protection Officer, Sharona Van Brussel, was granted the certification by the Data Protection Institute, after undergoing an intense training programme that was led by recognized experts in the data protection and privacy field...
NewCo Communications expands services for Transatel on their connected car offers in 5 additional countries
Further to the business Transatel awarded NewCo in July of 2018, we are excited to announce today, the expansion of our support with regards to the activation of Transatel’s Ubigi® SIM cards.Last year, Transatel successfully launched a global mobile data service for selected car manufacturers
NewCo Communications invites major recruitment agencies to Casablanca Office
In our continuous quest for great talent, we invited all major recruitment agencies in Morocco for a visit to our Casablanca offices earlier this week.
Guests were given an insiders view on what NewCo stands for, and how we are taking on our future challenges with regards to sourcing multi-lingual talent in Morocco.