NewCo Communications committed to CSR programme


On the 2nd of October 2019, NewCo Communications’ CSR team attended the EcoVadis B2B Sustainability Forum in Amsterdam.
The event focused on how to integrate sustainability and corporate social responsibility (CSR) into business strategy and operations.

Best practices were shared during both key notes and panel talks, and followed by hands on break...

Dutch “RTL Nieuws” visits NewCo Offices in Casablanca


Dutch News Channel, RTL News, visited our NewCo Communications offices in Casablanca.
The interviews were part of a news item by Olaf Koens on Dutch speaking contact centers in Morocco...

NewCo Communications’ 2019 Summit showed the “Future Today”


On June 13th, NewCo Communications organized its 2019 CX-Summit, “The Future Today”.

The event brought together two top speakers who shared their views on the future of the Contact Center Business and Customer Experience.
The inspiring afternoon kicked off with Anke van Oosterhout, Director Strategy & Operations @Moore Stephens Belgium, who shared her vision on the growing role of Social Media in CX ...

NewCo Communications celebrates 9 year partnership with Ortel Mobile


On Monday 3rd of June 2019, we celebrated the 9th anniversary of our partnership with German based Ortel Mobile GmbH. Since the very start of our operations in Casablanca, Ortel has been with us at every step along the way. This long-standing partnership, is a clear example of a business relationshi...

NewCo Communications’ CX-Summit 2019: The Future Today!


On Thursday, June 13th, NewCo Communications is organizing its 2019 CX-Summit: “The Future Today”! Join us for an inspiring afternoon which will bring together 2 top guest speakers who will share their views on the importance of Social Media, and the current capabilities of Artificial Intelligence...

NewCo Communications announces Certification of its internal Data Protection Officer


Earlier this year, NewCo Communications has taken another important step in their commitment to comply with GDPR.
Our internal Data Protection Officer, Sharona Van Brussel, was granted the certification by the Data Protection Institute, after undergoing an intense training programme that was led by recognized experts in the data protection and privacy field...

NewCo Communications expands services for Transatel on their connected car offers in 5 additional countries


Further to the business Transatel awarded NewCo in July of 2018, we are excited to announce today, the expansion of our support with regards to the activation of Transatel’s Ubigi® SIM cards.Last year, Transatel successfully launched a global mobile data service for selected car manufacturers

NewCo Communications invites major recruitment agencies to Casablanca Office


In our continuous quest for great talent, we invited all major recruitment agencies in Morocco for a visit to our Casablanca offices earlier this week.

Guests were given an insiders view on what NewCo stands for, and how we are taking on our future challenges with regards to sourcing multi-lingual talent in Morocco.

NewCo Communications obtains PCI DSS Certification


NewCo Communications is extremely pleased to announce that, as of December 2018, it has obtained the PCI DSS Certification for their operations in Barcelona.

The Payment Card Industry Data Security Standard (PCI DSS) defines measures for ensuring data protection and consistent security processes and procedures around online financial transactions.

Happy Holidays!


Wishing you all Happy Holidays and all the Best for 2019!

NewCo Communications is hiring in Barcelona, Casablanca and Valencia!


We are hiring! Do you have strong communication skills (native Dutch / Flemish), and would you like to work in an international environment, assisting customers from all around the world? This is your chance, because at NewCo we are looking for enthusiasts to strengthen our Customer Service team...

NewCo Communications opens new offices in Valencia


As a result of NewCo Communications’ continuous growth, we are delighted to announce the opening of our new offices in the beautiful city of Valencia in Spain.The new Valencia office will work closely together with our current offices in Barcelona and Casablanca, and will steadily grow to become...

Honorary Consul of The Netherlands welcomed at the Barcelona offices


Our NewCo offices in Barcelona welcomed last week the Honorary Consul of The Netherlands, Mr. Dirk Kremer, for a long-awaited visit. Since the start of its operations in Barcelona in 2015, NewCo has been a reference as key employer for Dutch (and Belgian) agents in Barcelona. An important part of...

Consul of Belgium visits NewCo offices in Barcelona


On Tuesday 10th of July, we had the honour to welcome the Belgian Consul in Barcelona, Didier Verwaerde, at our offices in Barcelona. Since NewCo started its operations in Barcelona in 2015, it has rapidly become a reference as key employer for Dutch and Belgian agents in Barcelona. The Consul’s v...

NewCo expands services for Transatel on their connected car offers


Partnering with NewCo Communications since 2014, Transatel has recently launched a global mobile data service for selected car manufacturers, to enable on-board Wi-Fi and infotainment services. The data service is accessible to end users in their automobiles under the brand: Ubigi®. NewCo will sup...

NewCo’s Summit – “Contact Centers, The Day After Tomorrow” – great success


On June 11th, NewCo Communications organized its “Contact Centers, The Day After Tomorrow” Summit. A keynote session, with two highly influential guest speakers who shared their views on the future of the Contact Center Business and Customer Experiences.Firstly Steven Van Belleghem, a thought lead...

NewCo Communications 100% GDPR compliant in Belgium, Spain and Morocco


NewCo Communication’s CEO, Marc Ternest, is delighted to announce that NewCo has achieved full GDPR compliancy for NewCo HQ and both its operational sites in Barcelona and Casablanca. He praises the involvement of the entire company during the GDPR process: “I’d like to congratulate our teams on t...

NewCo successfully hosts its first Annual Strategy Days


From the 20th until the 22nd of March 2018 NewCo organised its first Annual Strategy Days at beautiful Gran Conil Hotel&Spa in Conil de la Frontera in the South of Spain.The programme started off with a key note speech by Jeff De Graef, digital CX evangelist from Dimension Data, leading experts in...

NewCo expands contact center services for equensWorldline


As of February 2018, NewCo will start, next to the Cardholders services, with Card Stop. Card Stop is the well-known 070/344 334 service-number, that customers can call to block their Credit- or Debit Card in case of loss or theft.As preferred partner for supplying contact center services for eque...

NewCo moves to state-of-art new facility in Casablanca


NewCo and the whole team in Casablanca is very pleased to be able to move to a new facility in Casablanca. We all loved our old facility, but it became much too small and was not responding to our current needs. The new facility is a brand new building (7 floors), adapted from scratch ...

NewCo expands Contact Center Services for Worldline Netherlands


As preferred partner for supplying contact center services for the European market, NewCo is very pleased to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions. Starting from December 2017, N...

NewCo welcomes David Braux


Starting from January 6, 2017, David Braux will join the NewCo team. David will become the general manager for our site in Barcelona. We are extremely pleased with the arrival of David...

NewCo Contact Center Services for Worldline


As preferred partner for supplying contact center services for the European market, NewCo is very pleased to be able to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions Starting from August...

NewCo welcomes equensWorldline


As part of the ATOS group, NewCo is very pleased to welcome equensWorldline as a new client. equensWorldline is the pan-European leader in payments and transactional services. Being part of the Worldline Group, they combine long-standing proven expertise in traditional mass payment systems and inn...

NewCo further expands Contact Center Services for Worldline


As preferred partner for supplying contact center services for the European market, NewCo is very pleased to be able to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions. Starting from July...

We welcome Worldline


After an intensive selection and auditing process, NewCo is extremely pleased to be selected by Atos/Worldline as their preferred partner for supplying contact center services for the European market. Worldline is a leading international player with regards to e-commerce payment services and POS t...

We welcome Corona Direct


After intensive tests of our capabilities and approach, NewCo is very happy to be selected by Corona Direct for the provisioning of outbound contact center services. Corona Direct is a Belgian direct insurance company, linked to Belfius Bank and Insurances NV.

NewCo starts contact center activities in Barcelona


In order to expand and strengthen our near-and offshore footprint, we are very pleased to announce the opening of a new site in Barcelona. In Barcelona NewCo will mainly, next to Eastern European languages, serve the Dutch language.

We welcome Qarad


NewCo is very pleased to be awarded by Qarad the provisioning of contact center services with regard to Qarad’s E-Labeling service. Qarad is a leading consulting company in regulatory affairs and quality systems for IVD and Medical Devices. The services contains inbound - people requesting IFU for t..

We welcome SCARLET


NewCo is very pleased to welcome Scarlet as a new client. As of February 2015 we will handle as well administrative as technical support request from Scarlet Customers. We will support all Scarlet's products: internet, fixed telephony, mobile telephony and television. These "quadruple play" Customer...

We welcome BASE


After having worked quite some time for Jim Mobile, Base Company confirmed their trust in NewCo Communications. As of October 2014 we are handling all activation calls for BASE pre-paid solution sold outside their Base-Shops. We shall handle these activation calls 24 hours a day, 7 days a week for F...

Best Partnership Award


NewCo Communications wins the prestigious “Best Partnership Award” with Ortel Mobile In the Royal Caviars Edition 2014.On May 27, 2014 the eminent Belgian Federation of Contact Centers (contactcenters.be) has awarded for the sixth time the CAVIARS. These awards are granted to companies which have...

We welcome Jim Mobile


Base Company confirmed their trust in NewCo and as of March we shall be handling all activation calls for their pre-paid solution sold outside their Base-Shops. We shall handle these activations calls 24hours a day...

Joint Venture with CBis.com


It was already pending for some time that we would take the next step. Since 2012 both shareholders of NewCo already took a personal interest in Cbis Com to confirm our partnership and to guarantee continuity for Cbis Com as well as NewCo. 2013 showed that this involvement paid off and t...

Caviars Awards 2014 in the category “Best Partnership”


NewCo Communications submitted in January in collaboration with our client “Ortel Mobile” a business case for the Caviars 2014 in the category “Best Partnership”.   NewCo  and Ortel Mobile are working together since 2010 and the contract has recently been extended for a new period of...

We welcome Transatel France


We thank Transatel for their trust in NewCo. As of February we are responsible for the total Customer Service of Le French Mobile by Transatel. We had been in contact already for quite some time and both Companies were just waiting for the right opportunity to start a first collaboration. As often h...

Eddy Van de Poel joins NewCo


"I'm extremely pleased to go back to the BPO Industry. Omega3C is a great Company with great products, but bear in mind that I have been active in the BPO for over 20 years, I realized that I really missed the BPO business too much. Of all opportunities presented to me, I have been the most impresse...

Gaël Morange joins Newco


NewCo comes to an agreement with Ortel Holding to bring on board Gaël Morange, former Customer Care Manager for all Ortel Countries.Quote John Holst (Shareholder):“This is a perfect example where 2 companies benefit in a maximum way ! Gaël Morange has been several years the guys who took care of...

We welcome Ortel


Under pressure of several more or less aggressive América Móvil actions as shareholder, KPN made several decisions in an attempt to save or benefit of several niche market activities. Amongst those was Ortel Holding, owner of all Ortel branches in Europe, that was split up in...

We welcome CBis.com


Solid and trustful partnership: That are the 2 key-elements that made the decision very easy for the two shareholders of NewCo Communications to decide to invest on a personal base in the company CBis.Com.“We have now been working for over 2 years with CBis. They have been our partner as of day 1...