Today, we talk to Maarten Seuntjens, Lead of the Innovation Lab at NewCo. Maarten has been instrumental in developing innovative solutions that help NewCo stay ahead in a rapidly changing industry. In this interview, we’ll explore Maarten’s approach to fostering innovation, discuss the challenges he faces, and learn about the latest trends and technologies shaping the future of our industry.

At NewCo Communications, we understand the importance of family, both at home and at work. That's why we were thrilled to celebrate International Family Day together in Casablanca this week.

This week we celebrated a special moment, when our first ever NewCo Communications employee, Mustapha Karimi, enjoyed his last day at the office before his well deserved retirement

We're proud to honor the incredible women who contribute their talent, dedication, and innovation to our teams.

Today, we're thrilled to introduce a brand-new mental health platform for our fantastic staff at NewCo Communications. Prioritizing mental well-being is at the core of our beliefs.

As the year comes to a close, NewCo Communications extends heartfelt thanks to our valued clients and dedicated staff for making 2023 a truly remarkable year!

This week, NewCo Communications celebrated a spectacular evening at the European Contact Centre & Customer Service Awards (ECCCSA) in London.

In the aftermath of last month's earthquake that shook the Al-Haouz region of Morocco, NewCo Communications has taken swift and heartfelt action to support the affected local communities...

After months of meticulous planning, dedicated construction and eager anticipations, the wait is finally over! We are thrilled to share a momentous announcement and unveil our stunning new offices in the Barcelona!

We are thrilled to announce yet another major milestone for our organization!

Since August 1st, 2023, all our offices, including Casablanca, Valencia, and Barcelona, have achieved the prestigious ISO 27001 certification for Information Security Management Systems (ISMS)...

We are thrilled to commemorate today the 13th anniversary of our successful partnership. Over the past decade, Ortel Germany and NewCo Communications have worked hand in hand to deliver exceptional customer service for Ortel's valued customers

Five years ago, the General Data Protection Regulation (GDPR) came into force in the European Union, setting a new standard for data protection and privacy. At NewCo, we have always taken data protection seriously, and we have embraced the GDPR regulation as an opportunity to enhance our services and build trust with our clients...

We are please to announce we are soon opening our 4th site!, next to our existing offices in Casablanca, Barcelona and Valencia.

Can you guess where?

Great news at the start of 2023! NewCo Communications is pleased to announce we have an additional certified internal Data Protection Officer, bringing the total to 3 certified internal DPO's.

From all of us at NewCo Communications we would like to thank you for a wonderful year, and wish you and your loved ones Happy Holidays and a Successful 2023!

As a new signatory of the United Nations Global Compact, NewCo Communciations respects and supports human rights throughout its operations and business activities and is committed to avoid complicity in human rights abuse.

As of July 2022, NewCo Communication is pleased to announce it has an additional certified internal Data Protection Officer.

Badr El Ouchari becomes our second internal DPO, and obtained his certification by the Data Protection Institute in Belgium. Badr underwent an intense and extensive training programme and we are proud to announce he graduated cum laude...

After more than 2 years of online meetings, we  were delighted to see our clients in real life.

A beautiful day full of innovation and inspiration at Living Tomorrow, with special guest, Steven Van Belleghem, sharing his vision on the future of the customer experience.

We are pleased to announce that NewCo Coummunications will service Belgian energy supplier, Mega, from our offices in Valencia in Spain.

Mega is a Belgian gas and electricity supplier that offers a local and less expensive alternative to the multinationals of the energy sector

Helping others is at the heart of what we do at NewCo Communications.  We are committed to giving back to local communities, as we see it as being part of our social responsibility...

It is with great pleasure and pride that we share with you today, that we have obtained the renowned ISO/IEC 27001-certification for our operations! This truly exceptional achievement has been the result of an intense journey and thanks to the hard work and dedication of the teams involved.

ISO 27001 is the leading international standard for information security management systems (ISMS)...

Today we celebrate the 8 year anniversary of our partnership with French telecom operator Transatel.

What started back in 2014 as a small customer service project for “Le French Mobile” by Transatel, has transformed over the years in to servicing Transatel’s prestigious Ubigi® brand...

From all 943 of us at NCC Casablanca, NCC Barcelona and NCC Valencia, we wish you ✨Happy Holidays✨ & all our best wishes for a wonderful 2022!! 🍾

NewCo Communications is pleased to announce that as of November 2021, it has renewed its PCI DSS certification.

The Payment Card Industry Data Security Standard (PCI DSS) certification is the most rigorous industry-recognized payment-card security standard available globally and is developed to enhance cardholder data security and to obtain the broad adoption of consistent data security measures...

It is with great honor that we announce today that NewCo has been awarded a Silver medal by EcoVadis. EcoVadis is the world’s largest and most trusted provider of business sustainability ratings, so we are very pleased to receive this accolade.

We are excited to announce that NewCo Communications has been chosen by Rods&Cones as a partner for their customer experience service activities.

Rods&Cones is a global leader in remote assistance solutions for medical environments, with headquarters in Amsterdam and Turnhout.

We are very excited to announce the appointment of our new Site Director of NCC Casablanca, Mrs. Imane Fekhreddine.

Imane joins us from Gentis Recruitment where she held different management positions over the last 6+ years. Her broad experience will help us to further grow and deliver great value and support to our clients and partners.

NewCo Communications wishes everybody a wonderful start of 2021!

NewCo Communications is pleased to announce the renewal of their sponsorship deal with the equestrian team of Dimitri Tayemans.

Dimitri has shown a strong progression over the last couple of years, and has lifted the performance of NewCo’s horses, Fanieni- A.s and Merlijn D’Exaerdethe, to a next level.

Dimitri’s passion, determination and love for the sport makes him a perfect fit to...

After an intense selection and auditing process, NewCo Communications is pleased to announce it has been awarded LEBARA Germany’s multilingual customer support business.

LEBARA Germany is part of the LEBARA Group, that was founded in 2001, and has developed into an established telecommunications provider in five countries in Europe...

As of the 1st of July we will be operating from our new offices in Barcelona!

Expansion and continuous growth (even in these difficult times) have given us the opportunity  to move to a new, state of the art building...

At NewCo communication we continue to closely follow and act upon the development of the COVID-19 outbreak which is having an unprecedented effect on the (economic) world.

As over the past week, the spread of the Coronavirus gained momentum in both Morocco and Spain, we intensified our efforts as well to ensure the well-being of our people, our clients and our clients’ customers.

Further to the latest developments that took place over the weekend, NewCo Communications would like to inform you about the current status and the effects of the Coronavirus (COVID-19) outbreak on our business.

At NewCo Communications, we are closely monitoring the latest developments with respect to the outbreak of the Coronavirus (COVID-19).  Currently there are limited confirmed cases in Barcelona and very limited confirmed cases in Casablanca, resulting (today) in a low risk of impact on our daily business.

Earlier this month, the Flemish Employment and Training Agency (VDAB), published its yearly list of “bottleneck professions” (knelpuntberoepen). Bottleneck professions are a persistent problem for a wide range of occupations in Belgium and among this year’s Top 5, we found “Call Center Agent” in 4th position.

At NewCo Communications we believe our employees know best :-).

We asked our employees to come up with a new name for their job titles. No more “agent”, no more “téléconseiller”. They decide on the new name!

According to a recent study by SOS International, a organisation of risk experts, who has just published an interactive map, Morocco is among the safest countries in 2020 in the world. The Moroccan kingdom is classified on the same level as several European countries such...

On the 2nd of October 2019, NewCo Communications’ CSR team attended the EcoVadis B2B Sustainability Forum in Amsterdam.
The event focused on how to integrate sustainability and corporate social responsibility (CSR) into business strategy and operations.

Best practices were shared during both key notes and panel talks, and followed by hands on break...

Dutch News Channel, RTL News, visited our NewCo Communications offices in Casablanca.
The interviews were part of a news item by Olaf Koens on Dutch speaking contact centers in Morocco...

As a company, NewCo Communications has been involved for many years in the sponsoring of young talented horsemen, and is the proud official partner of Dimitri Taeymans Sporthorses.

Last week Dimitri took part in the 2019 edition of the Brusses Stephex Masters in Wovertem, and took home the exhilarating 4th place!

On June 13th, NewCo Communications organized its 2019 CX-Summit, “The Future Today”.

The event brought together two top speakers who shared their views on the future of the Contact Center Business and Customer Experience.
The inspiring afternoon kicked off with Anke van Oosterhout, Director Strategy & Operations @Moore Stephens Belgium, who shared her vision on the growing role of Social Media in CX ...

On Monday 3rd of June 2019, we celebrated the 9th anniversary of our partnership with German based Ortel Mobile GmbH. Since the very start of our operations in Casablanca, Ortel has been with us at every step along the way. This long-standing partnership, is a clear example of a business relationshi...

On Thursday, June 13th, NewCo Communications is organizing its 2019 CX-Summit: “The Future Today”! Join us for an inspiring afternoon which will bring together 2 top guest speakers who will share their views on the importance of Social Media, and the current capabilities of Artificial Intelligence...

Earlier this year, NewCo Communications has taken another important step in their commitment to comply with GDPR.
Our internal Data Protection Officer, Sharona Van Brussel, was granted the certification by the Data Protection Institute, after undergoing an intense training programme that was led by recognized experts in the data protection and privacy field...

Further to the business Transatel awarded NewCo in July of 2018, we are excited to announce today, the expansion of our support with regards to the activation of Transatel’s Ubigi® SIM cards.Last year, Transatel successfully launched a global mobile data service for selected car manufacturers

In our continuous quest for great talent, we invited all major recruitment agencies in Morocco for a visit to our Casablanca offices earlier this week.

Guests were given an insiders view on what NewCo stands for, and how we are taking on our future challenges with regards to sourcing multi-lingual talent in Morocco.

NewCo Communications is extremely pleased to announce that, as of December 2018, it has obtained the PCI DSS Certification for their operations in Barcelona.

The Payment Card Industry Data Security Standard (PCI DSS) defines measures for ensuring data protection and consistent security processes and procedures around online financial transactions.

Wishing you all Happy Holidays and all the Best for 2019!

We are hiring! Do you have strong communication skills (native Dutch / Flemish), and would you like to work in an international environment, assisting customers from all around the world? This is your chance, because at NewCo we are looking for enthusiasts to strengthen our Customer Service team...

As a result of NewCo Communications’ continuous growth, we are delighted to announce the opening of our new offices in the beautiful city of Valencia in Spain.The new Valencia office will work closely together with our current offices in Barcelona and Casablanca, and will steadily grow to become...

Our NewCo offices in Barcelona welcomed last week the Honorary Consul of The Netherlands, Mr. Dirk Kremer, for a long-awaited visit. Since the start of its operations in Barcelona in 2015, NewCo has been a reference as key employer for Dutch (and Belgian) agents in Barcelona. An important part of...

On Tuesday 10th of July, we had the honour to welcome the Belgian Consul in Barcelona, Didier Verwaerde, at our offices in Barcelona. Since NewCo started its operations in Barcelona in 2015, it has rapidly become a reference as key employer for Dutch and Belgian agents in Barcelona. The Consul’s v...

Partnering with NewCo Communications since 2014, Transatel has recently launched a global mobile data service for selected car manufacturers, to enable on-board Wi-Fi and infotainment services. The data service is accessible to end users in their automobiles under the brand: Ubigi®. NewCo will sup...

On June 11th, NewCo Communications organized its “Contact Centers, The Day After Tomorrow” Summit. A keynote session, with two highly influential guest speakers who shared their views on the future of the Contact Center Business and Customer Experiences.Firstly Steven Van Belleghem, a thought lead...

NewCo Communication’s CEO, Marc Ternest, is delighted to announce that NewCo has achieved full GDPR compliancy for NewCo HQ and both its operational sites in Barcelona and Casablanca. He praises the involvement of the entire company during the GDPR process: “I’d like to congratulate our teams on t...

From the 20th until the 22nd of March 2018 NewCo organised its first Annual Strategy Days at beautiful Gran Conil Hotel&Spa in Conil de la Frontera in the South of Spain.The programme started off with a key note speech by Jeff De Graef, digital CX evangelist from Dimension Data, leading experts in...

As of February 2018, NewCo will start, next to the Cardholders services, with Card Stop. Card Stop is the well-known 070/344 334 service-number, that customers can call to block their Credit- or Debit Card in case of loss or theft.As preferred partner for supplying contact center services for eque...

NewCo and the whole team in Casablanca is very pleased to be able to move to a new facility in Casablanca. We all loved our old facility, but it became much too small and was not responding to our current needs. The new facility is a brand new building (7 floors), adapted from scratch ...

As preferred partner for supplying contact center services for the European market, NewCo is very pleased to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions. Starting from December 2017, N...

Starting from January 6, 2017, David Braux will join the NewCo team. David will become the general manager for our site in Barcelona. We are extremely pleased with the arrival of David...

As preferred partner for supplying contact center services for the European market, NewCo is very pleased to be able to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions Starting from August...

As part of the ATOS group, NewCo is very pleased to welcome equensWorldline as a new client. equensWorldline is the pan-European leader in payments and transactional services. Being part of the Worldline Group, they combine long-standing proven expertise in traditional mass payment systems and inn...

As preferred partner for supplying contact center services for the European market, NewCo is very pleased to be able to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions. Starting from July...

After an intensive selection and auditing process, NewCo is extremely pleased to be selected by Atos/Worldline as their preferred partner for supplying contact center services for the European market. Worldline is a leading international player with regards to e-commerce payment services and POS t...

After intensive tests of our capabilities and approach, NewCo is very happy to be selected by Corona Direct for the provisioning of outbound contact center services. Corona Direct is a Belgian direct insurance company, linked to Belfius Bank and Insurances NV.

In order to expand and strengthen our near-and offshore footprint, we are very pleased to announce the opening of a new site in Barcelona. In Barcelona NewCo will mainly, next to Eastern European languages, serve the Dutch language.

NewCo is very pleased to be awarded by Qarad the provisioning of contact center services with regard to Qarad’s E-Labeling service. Qarad is a leading consulting company in regulatory affairs and quality systems for IVD and Medical Devices. The services contains inbound - people requesting IFU for t..

NewCo is very pleased to welcome Scarlet as a new client. As of February 2015 we will handle as well administrative as technical support request from Scarlet Customers. We will support all Scarlet's products: internet, fixed telephony, mobile telephony and television. These "quadruple play" Customer...

After having worked quite some time for Jim Mobile, Base Company confirmed their trust in NewCo Communications. As of October 2014 we are handling all activation calls for BASE pre-paid solution sold outside their Base-Shops. We shall handle these activation calls 24 hours a day, 7 days a week for F...

NewCo Communications wins the prestigious “Best Partnership Award” with Ortel Mobile In the Royal Caviars Edition 2014.On May 27, 2014 the eminent Belgian Federation of Contact Centers (contactcenters.be) has awarded for the sixth time the CAVIARS. These awards are granted to companies which have...

Base Company confirmed their trust in NewCo and as of March we shall be handling all activation calls for their pre-paid solution sold outside their Base-Shops. We shall handle these activations calls 24hours a day...

It was already pending for some time that we would take the next step. Since 2012 both shareholders of NewCo already took a personal interest in Cbis Com to confirm our partnership and to guarantee continuity for Cbis Com as well as NewCo. 2013 showed that this involvement paid off and t...

NewCo Communications submitted in January in collaboration with our client “Ortel Mobile” a business case for the Caviars 2014 in the category “Best Partnership”.   NewCo  and Ortel Mobile are working together since 2010 and the contract has recently been extended for a new period of...

We thank Transatel for their trust in NewCo. As of February we are responsible for the total Customer Service of Le French Mobile by Transatel. We had been in contact already for quite some time and both Companies were just waiting for the right opportunity to start a first collaboration. As often h...

"I'm extremely pleased to go back to the BPO Industry. Omega3C is a great Company with great products, but bear in mind that I have been active in the BPO for over 20 years, I realized that I really missed the BPO business too much. Of all opportunities presented to me, I have been the most impresse...

NewCo comes to an agreement with Ortel Holding to bring on board Gaël Morange, former Customer Care Manager for all Ortel Countries.Quote John Holst (Shareholder):“This is a perfect example where 2 companies benefit in a maximum way ! Gaël Morange has been several years the guys who took care of...

Under pressure of several more or less aggressive América Móvil actions as shareholder, KPN made several decisions in an attempt to save or benefit of several niche market activities. Amongst those was Ortel Holding, owner of all Ortel branches in Europe, that was split up in...

Solid and trustful partnership: That are the 2 key-elements that made the decision very easy for the two shareholders of NewCo Communications to decide to invest on a personal base in the company CBis.Com.“We have now been working for over 2 years with CBis. They have been our partner as of day 1...