I’m extremely pleased to go back to the BPO Industry. Omega3C is a great Company with great products, but bear in mind that I have been active in the BPO for over 20 years, I realized that I really missed the BPO business too much. Of all opportunities presented to me, I have been the most impressed and charmed with NewCo Communications. NewCo is certainly not the biggest player in Belgium, but for sure the one with the biggest growth potential. They are a very Client-centric team, passionate by operational excellence and apply a unique operational approach and model, based on transparency, pro-activity and high flexibility. Because they are a young organization they do not carry any Historic burden from the past which permits them to have one of the most ‘State of the Art’ technology platforms; completely open to the demands and needs of the future Social and digital Customer. It will be a real pleasure and honor to join the team and I’m looking forward to this new exciting step in my career.

1987: Eddy started his career in the Contact Center Industry.

1993: Eddy founded his Contact Center BPO company in Belgium: ‘Merit Communications’.

1996: Merit Communications merges with Sitel, a global leader in Contact Center outsourcing industry. In Sitel Eddy held several global Executive functions.

2003: Eddy’s is appointed as C.O.O. of Sitel EMEA; accountable for the P&L of all Sitel-EMEA operations.2011: Eddy decided to give his career a new direction and challenge and he joined (as Partner) Omega3C, a Company specialized in Contact Center Performance Management solutions.

2014: Eddy returns to the BPO industry.

Eddy will be responsible to support Marc and John in the strategic and tactical business development of NewCo.