NewCo Today @LivingTomorrow – Great to see our clients again!

On Thursday 2nd of June 2022 NewCo Communications organized a first client day since 2020!

After more than 2 years of online meetings, we  were delighted to see our clients in real life.

A beautiful day full of innovation and inspiration at Living Tomorrow, with special guest, Steven Van Belleghem, sharing his vision on the future of the customer experience.

Check out the after movie!

 


Customer Service Agent – Romanian / Polish - BARCELONA

Description

Do you have strong communication skills (Romanian or Polish + medium level of English), and would you like to work in an international environment, providing assistance in your native language? Then this is your chance. Our client is the European leader in the sim card industry, and we are looking for enthusiasts to strengthen the Customer Service team in sunny Barcelona!

As a Customer Service Agent, your responsibilities include:

  • Being in direct contact with existing and new clients via (video) calls, mail and chat
  • Handling questions related to sim cards, activate sim cards and provide additional product information and information on processes

 

What we are looking for:

  • Excellent oral, written and interpersonal communication skills
  • Medium level of English
  • Client-oriented approach
  • Organized and detail-oriented
  • Team player
  • Flexibility

 

 What you need:  

  • Native level of either Romanian or Polish
  • Medium level of English
  • Experience in a customer service environment is a strong asset

 

What’s on offer:  

  • Salary with paid training
  • Tax-free benefits including food, transport, insurance & childcare
  • Free fruit at the office
  • Free Spanish language classes
  • Easily accessible office in Barcelona (Poblenou area)
  • 23 holidays per year and compensation for every worked local Bank Holiday
  • A fun, friendly and people-focused work environment with an open atmosphere
  • After a two-week training you can work from home. We work with the hybrid model. Sometimes you work in the office and sometimes at home. (work material will be provided).

 

For applications or more info: jobs.bcn@newcogroup.com

 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Customer Service Agent (Norwegian/Swedish/Finnish)- BARCELONA

Description

Do you have strong communication skills (Norwegian or Swedish or Finnish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!

As a Customer Service Agent, your responsibilities include:

  • Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)
  • Assisting customers with installations and new settings of their terminals
  • Troubleshooting reported issues
  • Maintaining a good customer relationship

Requirements

What we are looking for:

  • Strong communication/social skills
  • Positive attitude towards changes
  • Service minded and able to handle conflicts in a constructive manner
  • Team player
  • Strong listening skills
  • Solution-oriented approach without losing eye for detail
  • Ability to solve things independently and take ownership of your work
  • Motivation to contribute to our customer satisfaction and business success

What you need:

  • Excellent level of English (written and spoken)
  • Native level Norwegian (written and spoken)
  • Tech-savvy: ability to work with different IT systems and programs
  • Flexibility with regards to working hours (including evening and weekend shifts)
  • Customer Service / Tech support experience is a plus, but not a must

Benefits

What’s on offer:

  • Competitive salary  with paid training
  • Tax-free benefits including food, transport, insurance & childcare
  • Free fruit & water at the office
  • Free Spanish language classes
  • Easily accessible office in Barcelona (Poblenou area)
  • A fun, friendly and people-focused work environment with an open atmosphere
  • Growth opportunities

For applications or more info: jobs.bcn@newcogroup.com

 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 


NewCo Communications welcomes Mega as new client

We are pleased to announce that NewCo Coummunications will service Belgian energy supplier, Mega, from our offices in Valencia in Spain.

Mega is a Belgian gas and electricity supplier that offers a local and less expensive alternative to the multinationals of the energy sector. This young and dynamic company operates in Belgium, France and the Netherlands and already supplies more than 750,000 customers with simply cheaper energy!

As of April 2022 we will take care of the customer services activities for the Belgian market.


NewCo Communications makes donation to orphanage "Dar El Houda" in Tanger

Helping others is at the heart of what we do at NewCo Communications. We are committed to giving back to local communities, as we see it as being part of our social responsibility.

That’s why earlier this month, we organized a collection among our staff at NCC Casablanca, collecting food and clothes for the “Dar El Houda” orphanage in Tanger. Dar El Houda provides a safe and caring place for orphans and elderly in 3 different locations in Tanger. In addition to emotional care and shelter, education is offered with the perspective of giving the orphans a better future.

A teams of volunteers of our NCC Casablanca staff collected the goods at our office in Casablanca, and drove 400km north to personally hand over the collected food and clothes, and to get to know the care center and the children.

All help is welcome, and all donations will make a difference.
Visit: https://darelhouda.net/


Customer Service Team Leader (Dutch speaking) - BARCELONA

Are you a strong communicator, passionate about people and experienced within a call center environment? Would you like to work with an international team, based in sunny Barcelona? Are you focused on customer experience and delivering qualitative services? This is your chance, because NCC Barcelona is looking for go-getters to guide and develop a team of Customer Service Agents for a growing activity within the financial sector!

As Customer Service Team Leader, your responsibilities include:

  • Managing your project in terms of staffing, quality, and employee satisfaction
  • Quality optimization through check-ins, one-on-ones and coaching
  • Reaching Service Level Agreements and KPI’s in accordance with client agreements
  • Collecting information and building report on operational and quality performance for Senior Management on a regular basis
  • Planning and organizing work through peaks and lows, anticipating obstacles
  • Develop and support the team of Agents in terms of knowledge and tools to reach team objectives
  • Ensure a good working atmosphere
  • Maintain structural communication with HR and senior management in relation to employee needs, absences and on-boarding/exit procedures.

What we are looking for:

  • Good communicator
  • Strong analytical skills
  • Concern for quality and accuracy
  • Result-oriented approach
  • The ability to consolidate input from both the team and the partner
  • Pro-active attitude
  • A people-first approach with the ability to guide and coach agents

What you need:

  • Dutch speaking
  • Good level of English
  • Bachelor’s degree or equal through experience
  • At least 2 years’ experience in an operational customer service environment
  • The ability to manage teams in a fast-changing environment
  • Relevant experience in a Team Leader role (preferably in a call center environment) is a must

What’s on offer:

  • Competitive fixed salary (with the possibility to earn a performance based bonus)
  • Tax-free benefits including food, transport, gym, insurance & childcare
  • Several company events per year
  • Free fruit & water at the office
  • Free Spanish language classes
  • Easily accessible office in Barcelona (Poblenou area)
  • A unique, fun, friendly and people-focused work environment
  • Open atmosphere in which employee suggestions and ideas are heard

For applications or more info: jobs.bcn@newcogroup.com

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Cash Collector (Nederlands & Frans) - BARCELONA

Beschrijving:

Voor de marktleider in Europa op vlak van betaalautomaten zijn we op zoek naar een Cash Collector met sterke communicatieskills.

Jouw financiële kennis zet je in voor Cash Collecting bij grote bedrijven. Enerzijds analyseer je de financiële situatie van deze bedrijven m.b.v. verschillende systemen. Anderzijds sta je communicatief sterk in je schoenen en weet je deze analyse op een vlotte manier te bespreken met de klant waarbij je aandacht besteedt aan het uitbouwen van een vertrouwensrelatie.

Vereisten:

Het is voor deze rol van belang dat je een financiële achtergrond hebt, ervaring als Collector is uiteraard een grote plus. Aangezien jouw klanten ook zullen bestaan uit internationale bedrijven, dien je vlot 3-talig (NL, FR, ENG) te zijn. Je houdt van georganiseerd werk, beschikt over een sterk analytisch vermogen en bent steeds klantgericht.

Jouw opleidingstraject zal bestaan uit een individuele on the job training.

Voordelen:

  • Betaalde training
  • Belastingvrije voordelen zoals ticket restaurant, openbaar vervoer, zorgverzekering & kinderopvang
  • 3 bedrijfsevenementen per jaar (pre-Covid)
  • Gratis fruit op kantoor
  • Gratis Spaanse lessen
  • Goed bereikbaar kantoor in Barcelona (wijk Poblenou)
  • Een unieke, leuke, vriendelijke en mensgerichte werkomgeving
  • Open sfeer waarin suggesties en ideeën van medewerkers worden gehoord

 

Voor meer info: jobs.bcn@newcogroup.com

 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Controller / Accountant (Nederlands) - BARCELONA

Beschrijving:

Heb jij een opleiding accountancy/fiscaliteit gehad, en misschien zelfs al enkele jaren werkervaring als boekhouder in een accountancy kantoor? Woon je al in Spanje of heb je zin om te werken onder de Spaanse zon, maar wel in het Nederlands? Dan zijn wij naar jou op zoek.

Wij zijn voor bas, een jong groeiend bedrijf, op zoek naar iemand met boekhoudervaring die het werk van ons team kan controleren, en hen kan ondersteunen in het verbeteren van hun werk.

Vereisten:

  • Je bent Nederlandstalig/Vlaamstalig
  • Je hebt een BA of MA accountancy/fiscaliteit en hebt al enkele jaren werkervaring als boekhouder opgebouwd in een boekhoud-/ of accountancy kantoor.
  • Jouw leergierigheid, teamspirit en initiatief drijven je ertoe continu op zoek te gaan naar verbetering en groei.
  • Je bent nauwgezet en detailgericht en je vindt met gemak afwijkingen in data.
  • Naast het administratieve aspect haal je ook energie uit het samenwerken en ondersteunen van je team.

Voordelen:

  • Een vast contract van onbepaalde tijd in Barcelona of Valencia
  • Een marktconform salarispakket
  • Mogelijkheid om deel uit te maken van een groeiend team en een groeiend bedrijf
  • Flexibele werkuren, met mogelijkheid tot thuiswerken
  • Reële doorgroeimogelijkheden
  • Gratis Spaanse lessen (1 keer per week)

 

Voor meer info: jobs.bcn@newcogroup.com

 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Technical Support Agent - Dutch / French - BARCELONA

Description

Do you have a technical background / interest? Are you fluent in French or Dutch (+ English) and would you like to work in the e- payments industry, providing B2B technical support in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Benelux Tech Support team in sunny Barcelona!

As a Technical Support Agent, your responsibilities include:

  • Handling first line inbound technical support requests by phone, e-mail and tickets (B2B)
  • Assisting new customers (merchants) with technical set-up of their account
  • Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations)
  • Ensuring continuity of the merchant business by responding quickly and correctly
  • Providing additional product information
  • Maintaining a strong customer relationship

Requirements

  • Strong technical skills
  • Analytical mindset
  • Strong communicator (both verbally and written)
  • Service minded and able to handle conflicts in a constructive manner
  • Team player
  • Solution-oriented approach without losing eye for detail
  • Ability to solve things independently and take ownership of your work
  • Motivation to contribute to our customer satisfaction and business success


What you also need:

  • Excellent level of English (written and spoken)
  • Native level of French or Dutch (written and spoken)
  • 1-2 years of work experience in technical support / customer service in a technical environment
  • Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.
  • Flexibility with regards to working hours (including evening and weekend shifts)
  • A technical degree and experience in e-payments / e-commerce / a financial institution are a plus

Benefits

  • Competitive salary with paid training
  • Tax-free benefits including food, transport, insurance & childcare
  • Free fruit & water at the office
  • Free Spanish language classes
  • Easily accessible office in Barcelona (Poblenou area)
  • A fun, friendly and people-focused work environment with an open atmosphere
  • Growth opportunities

For applications or more info: jobs.bcn@newcogroup.com

 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


NewCo Communications obtains renowned ISO 27001-certification

It is with great pleasure and pride that we share with you today, that we have obtained the renowned ISO/IEC 27001-certification for our operations!

This truly exceptional achievement has been the result of an intense journey and thanks to the hard work and dedication of the teams involved.

ISO 27001 is the leading international standard for information security management systems (ISMS) and therefore the most important data security certification globally.

This certification fits within NewCo’s strategy of creating the best in-class operational environment for its clients.

Successfully obtaining the ISO 27001-certification is yet another milestone in our quest for excellence and sits right at the top of an already remarkable period when it comes to certification.  2021 ended with the award of a Silver EcoVadis Medal. EcoVadis is the world’s largest and most trusted provider of business sustainability ratings. We were awarded the medal for our CSR programme, not only focusing on ethical business conduct and our environmental footprint, but most importantly rewarding our efforts when it comes to the well-being of our people.

This strong focus on our people, has been clearly reflected in our latest Employee Satisfaction Survey where we took the eNPS (employee Net Promoter Score) even a step forward. Growing from 40 in 2019, to an exceptional 59 in 2021.  eNPS scores above 30 are considered as excellent!

On top, we added the renewal of our PCI/DSS certification to the list, which makes us very, very proud at NewCo.

All these achievements are a clear example of our continuous drive to be the best at what we do, offering a first-class service in an exceptional environment for both our employees and clients!

 

ISO 27001 - https://youtu.be/3wAtsW07k5E