Telesales Agent – Swedish Market-Barcelona
Are you a natural communicator with a passion for sales, building relationships and achieving results?
We are looking for a Swedish-speaking Telesales Agent to join our team in Barcelona, working within the digital payments industry.
This is not about making as many calls as possible. We are looking for someone who can have genuine, quality conversations, understand what a customer or partner really needs and confidently guide them towards the right solution.
If you enjoy speaking with people, have a commercial mindset and are motivated by targets and the opportunity to earn commission, this could be the role for you!
You will receive comprehensive paid training covering the products, sales processes and tools you will need to succeed, as well as ongoing coaching and support from experienced colleagues and Team Leaders.
The responsibilities:
- Sales conversations: Connect with partner businesses and existing customers, speaking with key decision-makers and identifying their needs.
- Consultative selling: Build trust through meaningful conversations and recommend the products or services that best suit each customer.
- Upselling & cross-selling: Identify additional opportunities to increase customer value while ensuring the solution genuinely meets their needs.
- Partner sales: Engage with customers from strategic partners and represent the business professionally throughout the sales journey.
- Handling objections: Confidently answer questions, overcome objections and guide potential customers through the sales process.
- Targets: Work towards individual and team sales targets while maintaining a strong focus on quality.
- CRM management: Accurately record customer interactions, opportunities and sales activity within the relevant systems.
- Teamwork & feedback: Share insights from customer conversations to help continuously improve our sales approach and customer experience.
Where do the leads come from?
You won’t be starting from scratch. Leads are generated through:
- Existing client and customer base analysis.
- Strategic partner campaigns.
- Marketing activities including email campaigns, webinars and landing pages.
Your profile:
- Native-level proficiency in Swedish, both spoken and written, with a good command of English.
- Previous experience in sales, telesales, customer service or another customer-facing role is highly valued.
- A confident communicator who genuinely enjoys speaking with people.
- Comfortable working towards sales targets and KPIs.
- Able to listen, identify customer needs and turn conversations into opportunities.
- Confident handling objections and finding solutions.
- Motivated by achieving results and the opportunity to earn commission.
- Comfortable using CRM systems and other computer applications.
- Positive, resilient and comfortable working in a fast-paced environment.
Working hours & hybrid model:
- Full-time: 39 hours per week.
- Monday to Friday, with shifts between 08:00 and 18:00.
- 2 weeks of comprehensive paid training.
- The first 3 months are office-based as part of your onboarding and development.
- After 3 months, you can work up to 3 days per week remotely, subject to meeting performance requirements.
What we offer:
- Base salary: €1,600 gross per month.
- Monthly bonus: €200 gross based on planning adherence and quality.
- Pilot sales bonus: An additional €200 gross per month based on sales targets during the pilot phase.
- Uncapped commission following the pilot phase — the better your results, the greater your earning potential.
- Permanent full-time contract after a 1-month probation period.
- Opportunities for growth and professional development within NewCo.
- A diverse, friendly and collaborative team culture.
- Tax-free benefits for restaurant, transport and childcare.
- Access to a mental health and well-being support app.
- Free online Spanish lessons outside working hours.
A little extra to know
As this position supports the Swedish market, the project will be closed on Swedish bank holidays rather than Spanish bank holidays. These days will therefore need to be taken as mandatory holiday days.
Sound like you?
If you are confident, commercially minded and enjoy turning great conversations into great results, we would love to hear from you!
Join our team in Barcelona and become part of an exciting sales environment where quality conversations, customer relationships and results all matter.
Ready to take the next step? Apply now — we can’t wait to meet you!
Dutch Customer Service Agent | Barcelona | Hybrid
Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced international environment?
If you’re looking for a role where every day is different, with excellent training, career development opportunities, and the flexibility of hybrid working, we’d love to hear from you!
As a Dutch-speaking Customer Service Agent, you’ll become part of one of our international customer support teams, helping customers through a variety of enquiries via phone, email and other communication channels. You’ll work with well-known international brands, delivering outstanding service while ensuring every customer receives the support they need.
What you’ll be doing
- Deliver outstanding customer service while creating a positive customer experience.
- Handle customer enquiries via phone, email and other communication channels.
- Assist customers with account-related questions, requests and issue resolution.
- Provide accurate information and guide customers through the appropriate processes.
- Complete administrative tasks accurately and maintain detailed customer records.
- Work closely with colleagues and other departments to ensure the best possible customer experience.
- Follow internal procedures, quality standards and data security guidelines where applicable.
What we’re looking for
- Native-level Dutch (spoken and written).
- Good command of English.
- A professional working and thinking level.
- Customer service experience is an advantage, but not essential—we provide full paid training.
- Excellent communication and interpersonal skills.
- A customer-focused mindset with strong problem-solving abilities.
- Good computer skills and confidence using multiple systems.
- Ability to multitask while maintaining a high level of accuracy.
- Flexibility to work shifts, including evenings, weekends and public holidays where required.
- A positive attitude and the ability to work both independently and as part of a team.
What we offer
- Competitive gross monthly salary of €1,559.25 – €1,600 (based on a 39-hour contract).
- Monthly performance bonus of up to €200 gross.
- Permanent contract after a 1-month probation period.
- 1.9 paid holiday days accrued per month.
- Hybrid working model.
- Paid training and ongoing coaching.
- Excellent internal career opportunities.
- A multicultural, supportive and friendly working environment.
- Fresh fruit and unlimited coffee on office days.
- Tax-free benefits (restaurant, transport and childcare options).
- Comprehensive mental health and wellbeing support.
- Free online Spanish lessons outside working hours.
- Fun team events and unforgettable company parties.
If you’re ready to start an exciting career with a company that genuinely values its people, we’d love to hear from you.
Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.
Dutch Customer Service Agent | Valencia | Hybrid
Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced international environment?
If you’re looking for a role where every day is different, with excellent training, career development opportunities, and the flexibility of hybrid working, we’d love to hear from you!
As a Dutch-speaking Customer Service Agent, you’ll become part of one of our international customer support teams, helping customers through a variety of enquiries via phone, email and other communication channels. You’ll work with well-known international brands, delivering outstanding service while ensuring every customer receives the support they need
What you’ll be doing
- Deliver outstanding customer service while creating a positive customer experience.
- Handle customer enquiries via phone, email and other communication channels.
- Assist customers with account-related questions, requests and issue resolution.
- Provide accurate information and guide customers through the appropriate processes.
- Complete administrative tasks accurately and maintain detailed customer records.
- Work closely with colleagues and other departments to ensure the best possible customer experience.
- Follow internal procedures, quality standards and data security guidelines where applicable.
What we’re looking for
- Native-level Dutch (spoken and written).
- Good command of English.
- A professional working and thinking level.
- Customer service experience is an advantage, but not essential—we provide full paid training.
- Excellent communication and interpersonal skills.
- A customer-focused mindset with strong problem-solving abilities.
- Good computer skills and confidence using multiple systems.
- Ability to multitask while maintaining a high level of accuracy.
- Flexibility to work shifts, including evenings, weekends and public holidays where required.
- A positive attitude and the ability to work both independently and as part of a team.
What we offer
- Competitive gross monthly salary of €1,559.25 – €1,600 (based on a 39-hour contract).
- Monthly performance bonus of up to €200 gross.
- Permanent contract after a 1-month probation period.
- 1.9 paid holiday days accrued per month.
- Hybrid working model.
- Paid training and ongoing coaching.
- Excellent internal career opportunities.
- A multicultural, supportive and friendly working environment.
- Fresh fruit and unlimited coffee on office days.
- Tax-free benefits (restaurant, transport and childcare options).
- Comprehensive mental health and wellbeing support.
- Free online Spanish lessons outside working hours.
- Fun team events and unforgettable company parties.
If you’re ready to start an exciting career with a company that genuinely values its people, we’d love to hear from you.
Apply today and become part of our growing international team in Valencia!
Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.
FLEMISH Storage Solutions Sales Advisor- Barcelona
Do you enjoy helping people, building relationships, and finding the right solution for every customer? We’re looking for enthusiastic individuals to join our Storage Solutions Sales Team, where every conversation is about understanding customer needs and providing the best possible experience.
If you’re someone who enjoys speaking with people, has a consultative approach to sales, and thrives in a supportive, customer-focused environment, we’d love to hear from you!
In this role, you’ll complete a comprehensive training programme designed to prepare you for success while supporting customers looking for the right self-storage solution.
This isn’t cold calling or high-pressure sales. You’ll be speaking with customers who have already expressed an interest in Shurgard by requesting a quote, starting an online booking, or contacting us for more information. Your role is to guide them through their storage journey with confidence, care, and professionalis
KEY RESPONSIBILITIES
Customer Consultation:
Speak with customers who are looking for storage solutions, understand their individual needs, and recommend the most suitable storage unit and services.
Sales & Customer Support:
Follow up on warm leads, explain pricing, availability and current promotions, answer customer questions, and support customers through the booking and digital contract process.
Administration:
Maintain accurate customer information within the CRM system and ensure all interactions are recorded correctly.
Teamwork:
Work closely with the Operations Team to ensure customers enjoy a smooth move-in experience while sharing ideas, feedback and best practices with your colleagues.
REQUIREMENTS
What are we looking for?
- Excellent communication skills and a genuine passion for helping customers.
- Previous experience in sales, customer service or another customer-facing role is an advantage.
- A consultative approach with the ability to build trust and create positive customer experiences.
- Strong organisational skills with excellent attention to detail.
- Comfortable using computer systems, CRM platforms and various software applications.
- Motivated to achieve results while always putting the customer first.
- Flexible to work shifts across the project’s operating hours, including weekends and public holidays.
OFFER
What we offer?
- Base salary: €1,600 gross per month (based on a 39-hour contract)
- You accrue 1.9 paid holidays per month
- Training bonus: €100 gross during the training period (based on planning adherence and successful training certification)
- After training: Attractive sales commission model based on conversion and quality performance
- Permanent contract after a 1-month probation period
- Hybrid working model: After 3 months of office-based onboarding, work up to 3 days per week from home (subject to performance requirements)
- Opportunities for growth and professional development
- A diverse, supportive and collaborative team environment
- Unlimited coffee and fresh fruit on office days
- Tax-free benefits (Restaurant / Transport / Day Care)
- Access to a mental health and well-being support app
- Free online Spanish lessons outside working hours
Working hours:
- Monday to Friday: 08:00–20:00
- Saturday and Sunday: 09:00–18:00
- Your schedule will be distributed across five working days within these operating hours.
- The project operates 365 days per year, including public holidays. Bank holidays are scheduled using Sunday opening hours (09:00–18:00).
If you’re looking for a role where you can genuinely help customers while developing your sales career in a supportive international environment, we’d love to hear from you! Join our team and become part of a company that values collaboration, development, and delivering outstanding customer experiences every day.
Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.
German Customer Service Representatives -Barcelona
Calling all Customer Service Representatives! We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.
If you are a German speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds from the comfort of your home and within our vibrant office space, with our hybrid working model!
In this role, you will dive into a comprehensive training program to get ready for top-notch client service for one of our clients in the payment industry.
Your responsibilities will include customer service tasks, such as blocking lost or stolen credit and debit cards, handling identity verification, providing solutions to queries, and analysing potentially fraudulent transactions.
The responsibilities:
- Communication: Connect with B2C customers via phone providing service-oriented solutions.
- Administration: Keep things organised by handling admin tasks and following up on questions and requests.
- Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.
Your profile:
- Native-level proficiency in German (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.
What we offer:
- Base salary: €1,600 gross per month (based on a 39-hour contract)
- Monthly bonus: €200 gross (based on quality and adherence to schedule)
- Permanent contract after a 1-month probation period
- You accrue1.9 paid holidays per month
- Opportunities for growth and professional development
- A diverse, supportive, and collaborative team environment
- Unlimited coffee and fresh fruit on office days for an energy boost
- A diverse, friendly, and collaborative team culture
- Tax free benefits (restaurant/Transport/Day Care)
- Access to a mental health and well-being support app
- Free online Spanish lessons outside working hours
Ready to take the next step in your customer service career? Apply today!
Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.
Nederlands/Vlaamse Klantenservicemedewerker
Word jij onze nieuwe klantgerichte topper?
Ben jij enthousiast, servicegericht en op zoek naar een uitdagende baan in een dynamische werkomgeving? Dan is deze kans in Tanger perfect voor jou!
Bij ons draait klantenservice om méér dan alleen het beantwoorden van vragen – wij streven naar buitengewone klantervaringen. Daarom zoeken we gepassioneerde mensen die ons Nederlandstalige supportteam willen versterken voor een gerenommeerde Belgische klant.
Spreek jij vloeiend Nederlands, heb je een passie voor klantcontact en gedij je in een internationale omgeving? Dan is deze rol jou op het lijf geschreven!
Sluit je aan bij ons team en geniet van het beste van twee werelden met ons hybride werkmodel: werk deels vanuit huis én vanuit onze bruisende kantooromgeving.
Jouw verantwoordelijkheden:
- Klanten professioneel te woord staan via in-en outbound communicatie.
- Oplossingsgericht werken om vrangen van klanten te beantwoorden.
- Zorgvuldige administratieve en technische afhandeling van vragen en verzoeken.
- Inplannen en coördineren van afspraken voor technische interventies.
- Verstrekken van informatie over diensten en procedures.
- Oplossen van klantvragen en klachten op een professionele en efficiënte manier.
- Administratieve verwerking van klantcontacten en serviceverzoeken.
- Actief meedenken over verbeteringen in klantprocessen.
- Op afstand bijstaan van technici bij de interventies.
- Taken en afspraken dispatchen bij de technici en opvolging van de werkzaamheden.
- Opvolgen en in kaart brengen van eventuele (graaf)werken voor de installaties.
- Bijstaan van andere contact center medewerkers bij het volgen van de juiste procedures.
Jouw profiel:
- Vloeiend Nederlands (zowel mondeling als schriftelijk) en een goede beheersing van het Engels.
- Professioneel werk- en denkniveau.
- Ervaring in klantenservice is een pre, maar geen must.
- Uitstekende communicatievaardigheden en probleemoplossend denkvermogen.
- Multitasking en oog voor detail zijn jouw sterke punten.
- Je voelt je thuis in een dynamische omgeving en kunt flexibel werken (inclusief avonden,
- zaterdagen en feestdagen).
- Zowel zelfstandig als in teamverband presteer je optimaal.
Wat bieden wij jou?
✅ Contract van onbepaalde duur na een succesvolle proefperiode van 3 maanden.
✅ Salarispakket (op basis van 44 uur per week):
- Basissalaris: 11.000 MAD
- Prestatiebonus: tot 1.500 MAD op basis van kwaliteit, productiviteit en planning adherence
✅ Een diverse en dynamische werkplek die verschillende culturen samenbrengt en een leuke en open sfeer bevordert
✅ Mogelijkheden voor interne groei en loopbaanontwikkeling om je professionele reis vooruit te helpen.
✅ Leuke incentives en beloningsprogramma’s om je inspanningen te erkennen en je gemotiveerd te houden voor geweldige resultaten.
✅ Mogelijkheid om hybride te werken.
✅ Deelse terugbetaling van vliegticket.
✅CNSS-inschrijving vanaf de eerste werkdag.
✅ Uitgebreide privéziektekostenverzekering vanaf dag één, inclusief:
- Medische zorg
- Tandzorg
- Oogzorg
- Dekking voor jezelf, je partner en je kinderen
✅ Gratis toegang tot een online leerplatform met 24 Europese talen.
✅ Uitgebreide ondersteuning op het gebied van geestelijke gezondheid en welzijn via Open-Up.
✅ Na een inwerkperiode van minimaal één maand bestaat de mogelijkheid om van thuis uit te werken, mits de vereiste kwaliteits- en prestatienormen worden behaald.
✅ Onvergetelijke personeelsfeesten die het team samenbrengen en blijvende herinneringen creëren.
Solliciteer vandaag nog en maak deel uit van ons avontuur in Tanger.
Wij kijken ernaar uit om samen met jou geweldige klantervaringen te creëren en jouw carrière naar een hoger niveau te tillen!
Inclusiviteit staat centraal:
Wij zijn een werkgever die gelijke kansen biedt. Iedereen is welkom, ongeacht ras, kleur, religie,
geslacht, seksuele geaardheid, genderidentiteit, nationale afkomst, veteranenstatus of beperking.
French & English Customer Service Advisor
French & English Customer Service Advisor
We are looking for motivated, detail-oriented, disciplined, and fast-learning professionals who thrive in a dynamic customer service environment. If you have a passion for helping customers and enjoy solving problems, we’d love to hear from you.
Key Responsibilities
- Provide first-line support to customers via live chat, phone, and email in a prompt and professional manner.
- Respond to customer inquiries and resolve issues related to our products, platforms, and promotions accurately and efficiently.
- Handle customer feedback and complaints professionally, ensuring a high level of customer satisfaction and meeting customer expectations.
- Liaise with other departments and follow up on outstanding cases to ensure customer queries are resolved in a timely manner.
- Maintain accurate customer records and update relevant information when necessary.
- Support administrative and documentation-related tasks within the department, including translating customer communications and announcements when required.
- Perform ad hoc tasks and projects as assigned by the Team Lead.
Requirements
- Must be fluent in French (C1) and English (C1) in terms of written and verbal communication skills.
- Experience in Backoffice (Chats/Emails)
- Diploma or above.
- Willing to accept rotational shift work (including weekends if required).
- Proficient in Microsoft Office and basic computer skills.
- Excellent communication and interpersonal skills.
- A logical and analytical approach to problem solving.
- Strong ethics, with ability to manage confidential information.
- Sharp time management skills and strong sense of responsibility towards duty.
- 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage).
- A genuine interest in working in financial markets and client services.
- Strategic thinker with an analytical mind and strong problem-solving skills.
Working hours
8h-18h00 & 13h-22h or 14h-23h00 (Rotative)
What do we offer?
✅ Permanent contract after successfully completing a 3-month probation period.
✅ Salary package based on a 44-hour work week:
- Base salary: 4,00 to 5,000 MAD
- Language bonus: 1,000 MAD
- Performance bonus: 1,500 MAD (based on quality, schedule adherence, and overall performance)
✅ CNSS registration from your first working day (basic social security coverage).
✅ Private health insurance from day one, covering all medical procedures, including dental and vision care, for you, your spouse, and your children.
✅ Free access to an online learning platform offering courses in 24 European languages.
✅ Free access to professionally guided sports sessions (Casablanca).
✅ Comprehensive mental health and wellbeing support through the OpenUp platform.
Why Choose NCC?
At NewCo Communications, we believe our people make the difference. Thanks to our diverse client portfolio and continuous growth, we offer year-round opportunities for Dutch-speaking professionals looking to build their careers in Casablanca.
Are you looking for a new challenge in customer service? Apply today and discover which project is the best fit for you! 🚀
Portuguese & English Customer Service Advisor
We are looking for motivated, detail-oriented, disciplined, and fast-learning professionals who thrive in a dynamic customer service environment. If you have a passion for helping customers and enjoy solving problems, we’d love to hear from you.
Key Responsibilities
- Provide first-line support to customers via live chat, phone, and email in a prompt and professional manner.
- Respond to customer inquiries and resolve issues related to our products, platforms, and promotions accurately and efficiently.
- Handle customer feedback and complaints professionally, ensuring a high level of customer satisfaction and meeting customer expectations.
- Liaise with other departments and follow up on outstanding cases to ensure customer queries are resolved in a timely manner.
- Maintain accurate customer records and update relevant information when necessary.
- Support administrative and documentation-related tasks within the department, including translating customer communications and announcements when required.
- Perform ad hoc tasks and projects as assigned by the Team Lead.
Requirements
- Must be fluent in Portuguese (C1) and English (B2) in terms of written and verbal communication skills.
- Experience in Backoffice (Chats/Emails)
- Diploma or above.
- Willing to accept rotational shift work (including weekends if required).
- Proficient in Microsoft Office and basic computer skills.
- Excellent communication and interpersonal skills.
- A logical and analytical approach to problem solving.
- Strong ethics, with ability to manage confidential information.
- Sharp time management skills and strong sense of responsibility towards duty.
- 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage).
- A genuine interest in working in financial markets and client services.
- Strategic thinker with an analytical mind and strong problem-solving skills.
Working hours
8h-18h00 & 13h-22h or 14h-23h00 (Rotative)
What do we offer?
✅Permanent contract after successfully completing a 3-month probation period.
✅Salary package based on a 44-hour work week:
- Base salary: 4,00 to 5,000 MAD
- Language bonus: 1,500 MAD
- Performance bonus: 1,500 MAD (based on quality, schedule adherence, and overall performance)
✅CNSS registration from your first working day (basic social security coverage).
✅Private health insurance from day one, covering all medical procedures, including dental and vision care, for you, your spouse, and your children.
✅Free access to an online learning platform offering courses in 24 European languages.
✅Free access to professionally guided sports sessions (Casablanca).
✅Comprehensive mental health and wellbeing support through the OpenUp platform.
Why Choose NCC?
At NewCo Communications, we believe our people make the difference. Thanks to our diverse client portfolio and continuous growth, we offer year-round opportunities for Dutch-speaking professionals looking to build their careers in Casablanca.
Are you looking for a new challenge in customer service? Apply today and discover which project is the best fit for you! 🚀
Nederlands/Vlaamse Klantenservicemedewerker
Oproep aan alle enthousiaste klantenservice-vertegenwoordigers!
We zijn op zoek naar gepassioneerde individuen die de vriendelijke stem aan de andere kant van de lijn willen zijn en ervoor willen zorgen dat onze klanten de beste service krijgen. Bij ons bedrijf zijn we er trots op dat we verder gaan dan het gebruikelijke om fantastische service-ervaringen te creëren, en we willen graag dat jij deze missie met ons deelt.
Als je Nederlands/Vlaams spreekt, een passie hebt voor het bieden van uitstekende klantenservice, goed functioneert in een dynamische internationale werkomgeving en echt geniet van het contact met mensen, dan is deze functie echt iets voor jou! In deze rol word je een integraal onderdeel van het Nederlandstalige support-team voor één van onze klanten in de energiesector.
Sluit je bij ons aan en geniet van het beste van twee werelden, vanuit het comfort van je eigen huis en binnen onze bruisende kantoorruimte, met ons hybride werkmodel!
Hoofdverantwoordelijkheden:
- Vervul een cruciale rol tussen de klant en de organisatie.
- Onderhoud contact met klanten via telefoon en e-mail.
- Los complexe vraagstukken op met een oplossingsgerichte benadering voor een optimale klantenservice.
- Zorg voor nauwkeurige administratieve verwerking en opvolging van binnenkomende vragen en verzoeken.
Jouw profiel:
- Native-level beheersing van de Nederlandse taal (zowel gesproken als geschreven) en een goede beheersing van de Engelse taal.
- Een professioneel werk- en denkniveau.
- Ervaring met klantenservice is een extra, maar geen must.
- Goede communicatieve vaardigheden om vol vertrouwen met klanten te communiceren.
- Je bent een expert in het oplossen van problemen en staat klaar om vragen van klanten aan te pakken en problemen efficiënt op te lossen.
- Multitasking en oog voor detail is jouw ding, vooral in een dynamische omgeving.
- Je kunt goed overweg met computersystemen en verschillende softwaretoepassingen.
- Klantgerichtheid en empathisch vermogen zijn jouw sterke punten.
- Zowel zelfstandig als in teamverband uitblinken is voor jou vanzelfsprekend.
Wat wij aanbieden:
✅Contract van onbepaalde duur na een succesvolle proefperiode van 3 maanden.
✅Salarispakket (op basis van 44 uur per week):
- Basissalaris: 11.000 MAD
- Prestatiebonus: tot 3.500 MAD op basis van kwaliteit, productiviteit en planning adherence
✅ CNSS-inschrijving vanaf de eerste werkdag.
✅ Uitgebreide privéziektekostenverzekering vanaf dag één, inclusief:
- Medische zorg
- Tandzorg
- Oogzorg
- Dekking voor jezelf, je partner en je kinderen
✅ Gratis toegang tot een online leerplatform met 24 Europese talen.
✅ Uitgebreide ondersteuning op het gebied van geestelijke gezondheid en welzijn via Open-Up.
✅ Na een inwerkperiode bestaat de mogelijkheid om enkele dagen van thuis uit te werken, mits de vereiste kwaliteits- en prestatienormen worden behaald.
Wanneer aanwezigheid op kantoor vereist is, wordt verwacht dat medewerkers hieraan gevolg geven.
Als deze eigenschappen overeenkomen met jouw sterke punten en ambities, dan horen we graag van je! Sluit je aan bij ons team en begin aan een boeiende carrière bij een bedrijf dat echt waarde hecht aan elk individu. We kunnen niet wachten om je aan boord te verwelkomen en samen geweldige ervaringen te creëren.
Nederlandstalige Technische Support Medewerker
Help ondernemers vooruit met de marktleider in betaaloplossingen.
Voor een marktleider op het gebied van betaalautomaten en betaaloplossingen zijn we op zoek naar enthousiaste Nederlandstalige Customer Support Medewerkers die ondernemers telefonisch ondersteunen bij technische en algemene vragen over hun betaalterminal.
Werk je graag klantgericht, los je graag problemen op en ben je technisch aangelegd? Dan is deze functie iets voor jou!
Jouw functie
Als Technische Support Medewerker ben jij het eerste aanspreekpunt voor ondernemers die gebruikmaken van een Worldline-betaalterminal. Je biedt professionele ondersteuning en zorgt ervoor dat klanten snel en correct geholpen worden.
Jouw verantwoordelijkheden
- Beantwoorden van inkomende klantvragen.
- Ondersteunen van klanten bij vragen over betaalterminals, transacties en uitbetalingen.
- Oplossen van technische problemen met betaaloplossingen en betaalterminals.
- Adviseren van klanten over het gebruik van Worldline-producten en -diensten.
- Registreren en documenteren van klantcontacten in het CRM-systeem.
- Escaleren van complexe technische of operationele problemen naar gespecialiseerde teams.
- Zorgen voor een uitstekende klantbeleving en hoge klanttevredenheid.
Jouw profiel
Wij zoeken collega's die:
- Klantvriendelijk, oplossingsgericht en georganiseerd werken.
- Graag mensen helpen en geduldig kunnen omgaan met uiteenlopende situaties.
- Vlot kunnen werken met verschillende computersystemen tegelijk.
- Beschikken over uitstekende mondelinge en schriftelijke communicatieve vaardigheden in het Nederlands.
- Een goede kennis van het Engels hebben.
- Bereid zijn om in een wisselend uurrooster te werken.
Opleiding
Om je optimaal voor te bereiden op de functie voorzien wij een uitgebreid opleidingstraject:
- Een voltijdse theoretische opleiding van 2 weken op kantoor, waarin alle inhoudelijke en technische aspecten van de functie aan bod komen.
- Ongeveer 3 maanden na indiensttreding volgt een aanvullende opleiding van 2 weken op kantoor om je kennis verder uit te breiden en te verdiepen.
Werkuren
- Shiften tussen 08:00 en 22:00 uur (CET).
- Werkrooster van maandag tot en met zondag.
- Tijdens de eerste maand(en) word je nog niet ingepland voor avonddiensten.
- Je werkt gemiddeld twee weekends per maand. In ruil hiervoor krijg je een vrije dag tijdens de week.
Wat bieden wij jou?
✅ Contract van onbepaalde duur na een succesvolle proefperiode van 3 maanden.
✅Salarispakket (op basis van 44 uur per week):
- Basissalaris: 11.000 MAD
- Prestatiebonus: tot 1.500 MAD op basis van kwaliteit, productiviteit en planning adherence
✅ CNSS-inschrijving vanaf de eerste werkdag.
✅ Uitgebreide privéziektekostenverzekering vanaf dag één, inclusief:
- Medische zorg
- Tandzorg
- Oogzorg
- Dekking voor jezelf, je partner en je kinderen
✅ Gratis toegang tot een online leerplatform met 24 Europese talen.
✅ Gratis toegang tot professioneel begeleide sportlessen (Casablanca).
✅ Uitgebreide ondersteuning op het gebied van geestelijke gezondheid en welzijn via Open-Up.
✅ Na een inwerkperiode van minimaal één maand bestaat de mogelijkheid om volledig van thuis uit te werken, mits de vereiste kwaliteits- en prestatienormen worden behaald.
Om operationele redenen kan aanwezigheid op kantoor echter noodzakelijk zijn, bijvoorbeeld voor:
- Opleidingen en coaching
- Kwaliteitsopvolging
- Teamactiviteiten
- Klantbezoeken
- Andere zakelijke of operationele behoeften
Wanneer aanwezigheid op kantoor vereist is, wordt verwacht dat medewerkers hieraan gevolg geven.
Interesse?
Wil jij deel uitmaken van een internationale organisatie die ondernemers dagelijks ondersteunt bij hun betalingen? Solliciteer vandaag nog en bouw mee aan de klantbeleving van dit project!