Customer Service Agent - Finnish / Danish/Swedish - BARCELONA

Description

Do you have strong communication skills (Finnish / Danish / Swedish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!

As a Customer Service Agent, your responsibilities include:

  • Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)
  • Assisting customers with installations and new settings of their terminals
  • Troubleshooting reported issues
  • Maintaining a good customer relationship

Requirements

What we are looking for:

  • Strong communication/social skills
  • Positive attitude towards changes
  • Service minded and able to handle conflicts in a constructive manner
  • Team player
  • Strong listening skills
  • Solution-oriented approach without losing eye for detail
  • Ability to solve things independently and take ownership of your work
  • Motivation to contribute to our customer satisfaction and business success

What you need:

  • Excellent level of English (written and spoken)
  • Native level Finnish or Danish (written and spoken)
  • Tech-savvy: ability to work with different IT systems and programs
  • Flexibility with regards to working hours (including evening and weekend shifts)
  • Customer Service / Tech support experience is a plus, but not a must

Benefits

What’s on offer:

  • Competitive salary  with paid training
  • Tax-free benefits including food, transport, insurance & childcare
  • Free fruit & water at the office
  • Free Spanish language classes
  • Easily accessible office in Barcelona (Poblenou area)
  • A fun, friendly and people-focused work environment with an open atmosphere
  • Growth opportunities

For applications or more info: jobs@newcocoms.com

 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.


Customer Service Team Leader (Dutch speaking) - BARCELONA

Are you a strong communicator, passionate about people and experienced within a call center environment? Would you like to work with an international team, based in sunny Barcelona? Are you focused on customer experience and delivering qualitative services? This is your chance, because NCC Barcelona is looking for go-getters to guide and develop a team of Customer Service Agents for a growing activity within the financial sector!

As Customer Service Team Leader, your responsibilities include:

  • Managing your project in terms of staffing, quality, and employee satisfaction
  • Quality optimization through check-ins, one-on-ones and coaching
  • Reaching Service Level Agreements and KPI’s in accordance with client agreements
  • Collecting information and building report on operational and quality performance for Senior Management on a regular basis
  • Planning and organizing work through peaks and lows, anticipating obstacles
  • Develop and support the team of Agents in terms of knowledge and tools to reach team objectives
  • Ensure a good working atmosphere
  • Maintain structural communication with HR and senior management in relation to employee needs, absences and on-boarding/exit procedures.

What we are looking for:

  • Good communicator
  • Strong analytical skills
  • Concern for quality and accuracy
  • Result-oriented approach
  • The ability to consolidate input from both the team and the partner
  • Pro-active attitude
  • A people-first approach with the ability to guide and coach agents

What you need:

  • Dutch speaking
  • Good level of English
  • Bachelor’s degree or equal through experience
  • At least 2 years’ experience in an operational customer service environment
  • The ability to manage teams in a fast-changing environment
  • Relevant experience in a Team Leader role (preferably in a call center environment) is a must

What’s on offer:

  • Competitive fixed salary (with the possibility to earn a performance based bonus)
  • Tax-free benefits including food, transport, gym, insurance & childcare
  • Several company events per year
  • Free fruit & water at the office
  • Free Spanish language classes
  • Easily accessible office in Barcelona (Poblenou area)
  • A unique, fun, friendly and people-focused work environment
  • Open atmosphere in which employee suggestions and ideas are heard

For applications or more info: jobs@newcocoms.com

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Sales Representative (French) - BARCELONA

Avez-vous d’excellentes compétences en communication (français natif) et toujours rêvé de développer vos compétences commerciales dans un environnement international en étant en contact avec des clients francophones? C’est votre chance, car nous recherchons des passionnés pour renforcer notre équipe de vente sous le beau soleil de Barcelone !

En tant que Sales Representative, vos responsabilités incluent :
/ Contacter des clients existants et/ou prospects par téléphone avec différentes offres à la clé (B2B - upselling - cross-selling).
/ Vendre des produits/services en utilisant des arguments solides.
/ Analyser et comprendre les besoins du client pour lui proposer l’offre la plus adaptée.
/ Atteindre vos objectifs de vente dans les délais convenus.
/ Se tenir activement au courant des meilleures approches commerciales
/ Se perfectionner continuellement avec l’aide de l’équipe de vente et du management.

Vos atouts

/ Excellentes compétences en communication, vente et négociation.
/ Un goût prononcé pour le challenge et le dépassement de soi.
/ Positif et Persévérant
/ Approche orientée résultat et chiffre.
/ Attitude respectueuse et positive envers les clients
/ Capacité à vous exprimer de manière cohérente et concise
/ Ouvert à la critique constructive dans l’optique de s’améliorer
/ Esprit d’équipe

Ce dont vous avez besoin

/ Français natif
/ Bon niveau d’anglais
/ Excellentes connaissances informatiques de base requises
/ Expérience dans la vente par téléphone est un plus, mais pas indispensable

Offre

/ Salaire fixe + bonus par vente réalisée.
/ Pas de plafond pour les bonus vente.
/ Formation payée
/ Avantages fiscaux, qui incluent ticket restaurant, transport, gymnase, assurance et garde d’enfants
/ Plusieurs événements d’entreprise par an
/ Fruits et eau offerts au bureau
/ Cours d’espagnol gratuits
/ Bureau facilement accessible à Barcelone (quartier Poblenou)
/ Un environnement de travail amusant, convivial et axé sur les personnes
/ Opportunités de croissance

 

Pour plus d’informations: jobs@newcocoms.com

 

NOTE: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Conseillers Clients H/F Francophones - CASABLANCA

Descriptif du poste

Dans le cadre de notre dynamique et de la très forte croissance que nous vivons, nous recherchons 20 Conseillers Clients H/F Francophones pour une activité en réception d'appels au profit d’un de nos prestigieux clients (spécialiste des paiements électroniques). Les candidats ont pour mission d’informer, de renseigner et de conseiller la clientèle.

Profil Recherché

Profil demandé :
• Une attitude professionnelle et disciplinée.
• Un excellent niveau oral de Français
• Une bonne communication à l’orale et à l’écrit
• Un niveau d’anglais moyen en compréhension écrite
• Les compétences de base en informatique
• Une gestion des clients avec empathie et écoute active
• Une première expérience réussie en service technique

Avantages sociaux et autres

Nous vous offrons:
• Un environnement de travail stable et fiable avec un management international.
• Une culture ouverte et professionnelle avec des opportunités de développement personnel.
• Des défis quotidiens intéressants pour développer votre talent et vos connaissances.
• Une formation interne, du coaching et un soutien intensif de la part d'un superviseur.
• Salaire Très attrayant (fixe + variable) avec des objectifs atteignables.
• Bonnes conditions de travail

Amplitude horaire

De 7H30 à 17H30 du Lundi au Vendredi

Salaire Net + primes

Salaires variant entre 4000 et 5000 plus une prime de rendement de 1500 DH

Pour plus d’informations: jobs.casablanca@newcocoms.com

 

NOTE: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


NCC Casablanca zatrudni osoby ze znajomością języka polskiego - CASABLANCA

NCC Casablanca zatrudni osoby ze znajomością języka polskiego !
Czy chciałbyś zamieszkać i pracować w Maroku?
Już tu jesteś i szukasz pracy?
Lubisz pracować z ludźmi?
Jesteś komunikatywny i potrafisz nawiązywać pozytywne relacje z klientami?

Nie szukaj dalej i dołącz do zespołu NCC!

Jesteśmy dynamicznie rozwijającym się centrum relacji z klientami i możemy zaoferować Ci stabilną pracę, motywującą pensję i atrakcyjne premie.
Jako Specjalista ds. Obsługi Klienta będziesz udzielał odpowiedzi na pytania dotyczące usług telekomunikacyjnych.

Idealnego kandydata/-tkę cechuje:
/ biegła znajomość języka polskiego w mowie i piśmie
/ odporność na stres
/ komunikatywność
/ elastyczność
/ doświadczenie na podobnym stanowisku
/ punktualność

Wcześniejsze doświadczenie w call center nie jest wymagane, ale będzie dodatkowym atutem.
Zapewniamy szkolenia oraz coaching.

Oferujemy:
/ umowę na czas nieokreślony
/ konkurencyjne wynagrodzenie
/ szerokie możliwości rozwoju
/ benefity pozapłacowe i gry
/ wyjazdy integracyjne
/ i nie zapomnij … możliwość pracy w języku polskim w pięknym Maroku !!!

Rozwiń swoją karierę w naszym młodym i dynamicznym zespole i skontaktuj się z:
jobs.casablanca@newcocoms.com

 

NOTE: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


NCC Casablanca cauta vorbitori de limba Romana - CASABLANCA

Ti-ar placea sa locuiesti si sa lucrezi in Casablanca?
Ti-e usor sa interactuezi cu alte persoane?
Ai un talent sa vorbesti cu clienti si sa gestionezi?

Nu cauta mai departe! Alaturate familiei NNC

Suntem un centru de atentie la client in crestere, suntem ca o familie si putem sa iti oferim un loc de munca stabil, un salariu bun plus bonusuri atractiva.
Ca si agent de atentie la client , o sa raspunzi la intrebbari diferite in legatura cu serviciyl oferit de firma de telecomunicatii.

Canditatul trebuie sa:
/ Vorbeasca si sa scrie romaneste perfect
/ Rezista la stres
/ Mari abilitati de comunicare
/ Este flexibil
/ Are experienta( mica) intr-un mediu profesional
/ Este punctuala
/ Experienta anterioara intr-un call center este un plus dar un imprescindibil
/ Oferim trainning si coaching (cursuri pentru cei fara experienta)

Firma ofera:

/ Contract de lucru
/ Salariu atractiv
/ Oportunitati de avansare
/ Excursii
/ Si un in ultimul rind privilegiul de a va folosii abilitatile lingvistice in minunatul Maroc

Vino sa lucrezi cu o echipa tanara si dinamica!!!

Contacteaza-ne : jobs.casablanca@newcocoms.com

 

NOTE: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


NewCo Communications chosen by medtech company Rods&Cones for their Customer Experience services

We are excited to announce that NewCo Communications has been chosen by Rods&Cones as a partner for their customer experience service activities.

Rods&Cones is a global leader in remote assistance solutions for medical environments, with headquarters in Amsterdam and Turnhout.  They offer a revolutionary new technology that enables medtech experts, assisting surgeons, medical students, and other healthcare professionals to see and communicate with surgeons working in any OR, anywhere in the world – in real-time.

As a consequence of their rapid expansion, Rods&Cones partnered as of March 2021 with NewCo Communications for product coaching, technical support, user and hospital on-boarding and other customer service demands.

NewCo will service Rods&Cones from their offices in Barcelona (Spain), currently providing  support  in 5 languages: German, Spanish, Italian, French and English.   This new project  accounts for a further internationalization of our Barcelona branch.

We are really excited to accompany Rods&Cones in their journey towards undoubted success” states Eddy Van de Poel (NewCo’s Chief Client Officer) .  “An innovative product, that challenges the status quo, is a perfect fit with the way we see our customer experience services”.

Being able to start this journey together from the very beginning, makes it even more exciting!” adds David Braux (NewCo’s Managing Director in Barcelona). “Having Rods&Cones as a real partner in defining process, setting up the teams and building our tailor-made platform has been a blast!”.

Rods&Cones’ CEO and Founding Partner, Bruno Dheedene, affirmed by stating: “I’m really impressed by the way NewCo understood our needs, right from our first conversations back in Q3 2020. Seeing our customer experience centre up and running today, set-up in such a short time, yet so professional, only confirms we made the right decision choosing for NewCo”.


NewCo Communications appoints new Site Director for Casablanca office

We are very excited to announce today the appointment of our new Site Director of NCC Casablanca, Mrs. Imane Fekhreddine.

Imane joins us from Gentis Recruitment where she held different management positions over the last 6+ years. Her broad experience will help us to further grow and deliver great value and support to our clients and partners.

Together with NewCo’s Chief Operating Officer, Gaël Morange, she will be at
the beginning of an exciting new chapter for the further expansion of NewCo’s operations in Casablanca, in synergy with our branches in Barcelona and Valencia, and as such prepare the company for an exhilarant and successful future!

Imane, we wish you the best of luck in this new adventure!


Happy New Year 2021!

NewCo Communications wishes everybody a wonderful start of 2021!


NewCo Communications signs Long Term Partnership with LEBARA Germany

After an intense selection and auditing process, NewCo Communications is pleased to announce it has been awarded LEBARA Germany’s multilingual customer support business.

LEBARA Germany is part of the LEBARA Group, that was founded in 2001, and has developed into an established telecommunications provider in five countries in Europe.  LEBARA is specialised in “ethnic mobile communications”, a brand for people whose family members, friends and business partners are spread across several countries. LEBARA helps these people to stay connected across borders, generations and cultures.

NewCo Communications will service LEBARA Germany from its offices in Casablanca (Morocco), supporting 3 Lines of Business: General Customer Service (voice, chat, e-mail, social media), Video Identification and 2nd Level Verification, and this in 4 languages: German, Polish, Romanian, and English.  This new project  accounts for an additional 50+ new hires who started earlier, on the 1st of October 2020.

Being granted this exciting new project, and this during one of the most challenging economic times in recent history, makes me, and the company as a whole, extremely proud.” says Eddy Van de Poel Chief Client Officer at NewCo Communications.

This has been a great team effort”, continues Marc Ternest, CEO of NewCo Communications. “Being awarded LEBARA Germany’s business is an honor, and is the result of the hard work and dedication of people form different teams who came together as one”.

“We are looking forward to our partnership and believe that we have the right partner at our side to provide our customers with the high level of service they are used to.”, says Claus Jepp, the new Managing Director of LEBARA Germany.

At NewCo Communications we believe, together with LEBARA, that every customer is important and every customer experience is an opportunity to connect, to share, and to engage.

Together we are ready to take LEBARA to the next level and provide a best-in-class customer experience.