Bilingual Customer Service Advisor NL&FR BARCELONA
Are you customer-friendly, solution-oriented, service-minded and would you like to work for an international company? If so, keep reading!
We are immediately looking for an enthusiastic and driven bilingual customer service agent for 32-39 hours a week in Barcelona.
At NewCo Communications, we are looking for bilingual Dutch and French-speaking Customer Service Advisors who have an interest in the banking sector.
On the project, accuracy is an absolute must. You will handle queries from credit-card holders and ensure the security and protection of their customer data.
This requires the ability to follow security procedures around sensitive data but we will teach you everything during paid training.
As a Customer Service Advisor, your responsibilities include:
- Customer service, blocking lost/stolen credit and debit cards.
- You will handle questions from credit-card holders and ensure the security and protection of credit-card data.
- Identity verification, answering questions and explaining any steps to follow are among your core tasks.
- Checking temporarily blocked cards for cardholder transactions or not. And permanently blocking or unblocking the credit-card.
- Handling claims files
Requirements
What we are looking for:
- Strong communication/social skills and a positive attitude
- Strong listening skills
- Positive attitude towards changes
- Team player
What you need:
- Good level of English (written and spoken)
- Excellent level of Dutch and French (written and spoken)
- Flexibility in terms of working hours (including evening, night and weekend shifts)
- Preferably you already have experience in a customer service role
Benefits
What´s on offer:
- Spanish, permanent contract of indefinite duration
- Tax-free benefits including food, transport, insurance & childcare
- Several company events per year
- Tax-free benefits
- Free Spanish lessons
- Paid training
- Open atmosphere where employee suggestions and ideas are heard
- Growth opportunities
For applications click here
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NewCo Communications moves to brand new offices in Barcelona
After months of meticulous planning, dedicated construction and eager anticipations, the wait is finally over! We are thrilled to share a momentous announcement and unveil our stunning new offices in the Barcelona!
This marks a significant milestone for us, as we continue to grow and innovate in the world of contact center services. Our commitment to providing exceptional customer experiences remains unwavering, and these new offices underscore our dedication to delivering top-notch solutions to meet our client’s evolving needs.
Our new offices boast state-of-the-art facilities designed to foster collaboration, creativity, and productivity. From modern workstations to comfortable break areas, every detail has been meticulously curated to provide an exceptional environment for both our team members and visiting clients.
Moreover, our offices have been awarded both LEED (Leadership in Energy and Environmental Design) and WELL certifications. This signifies our dedication to sustainability, energy efficiency, and creating a healthy, people-centric workspace that promotes well-being.
Join us on this exciting journey as we embark on a new chapter in NewCo’s story in Spain. Our commitment to delivering outstanding contact center services remains unwavering, and our new Barcelona location will play a pivotal role in our pursuit of excellence.
Stay tuned for more updates, as we look forward to welcoming you to our new offices and showcasing firsthand how we are redefining the future of customer engagement.
NCC Barcelona
Torre Pujades
C/ Provençals 39
08019 Barcelona
NewCo Communications obtains ISO 27001 in Casablanca, Valencia and Barcelona.
We are thrilled to announce yet another major milestone for our organization!
Since August 1st, 2023, all our offices, including Casablanca, Valencia, and Barcelona, have achieved the prestigious ISO 27001 certification for Information Security Management Systems (ISMS). This momentous accomplishment is a testament to our commitment to upholding the highest standards in information security and data protection.
The ISO 27001 certification is an internationally recognized standard that outlines the best practices and requirements for establishing, implementing, maintaining, and continuously improving an ISMS. It encompasses a comprehensive framework for identifying potential risks and vulnerabilities, ensuring the confidentiality, integrity, and availability of information, and implementing robust security controls to mitigate threats effectively.
“Achieving this renowned certification is a result of the collective efforts and dedication of our exceptional teams across all locations. Their relentless pursuit of excellence and their expertise in information security have been instrumental in driving our organization towards this remarkable achievement” says Marc Ternest, CEO of NewCo Communications.
By obtaining ISO 27001 certification, we have demonstrated our commitment to fostering a culture of security-consciousness, protecting the sensitive data of our clients, and fortifying our position as a trusted partner in the industry.
We look forward to the future with optimism and excitement as we continue to deliver exceptional services while keeping data security at the core of everything we do.
Customer Service Advisor (Swedish)- VALENCIA
Is Swedish your mother tongue and are you customer-friendly, solution-oriented, service-oriented and do you want to work for an international company? Then read on!
We are looking for an enthusiastic and driven All-round Customer Service Advisor for 32-39 hours a week in Valencia.
What will you do?
You will work in a dynamic team for one of our clients in the payment industry and will be part of the Nordic support team.
You will start with an intensive training to learn all the details to be well prepared to provide the best service to your clients. Some of your daily activities are:
- You are an important link between the customer and the organization.
- You will be in contact with the B2B-customers both by telephone and by e-mail.
- You will work solution-oriented in the service of the customer.
- You ensure correct administrative handling and follow-up of incoming questions and requests.
Requirements:
- You have a native level of the Swedish language in word and writing; and have good knowledge of the English language
- You have at least a professional Bachelor level of work or thinking
- Ability to express yourself in a coherent and concise manner
- You have knowledge of Windows Office
What else?
- You can communicate constructively and show empathy
- You do not think in terms of problems but are solution-oriented
- You can work independently but also be a good team member with colleagues
- Customer service experience is a plus
What to expect from Newco?
A dynamic, people-oriented and challenging position within a growing ambitious organization. You will be working with a motivated, collegial and international team in an open atmosphere.
The main terms of employment:
- Easily accessible office in Valencia
- A fun, friendly and people-focused work environment
- Competitive salary
- Paid training
- Tax-free benefits including food, transport, gym, insurance & childcare
- Several company events per year
- Free fruit & coffee at the office
- Free Spanish language classes
- Growth opportunities
Click here to apply
Customer Service Advisor (Danish)- BARCELONA
Do you have strong communication skills (Danish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!
As a Customer Service Advisor, your responsibilities include:
- Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)
- Assisting customers with installations and new settings of their terminals
- Troubleshooting reported issues
- Maintaining a good customer relationship
Requirements
What we are looking for:
- Strong communication/social skills
- Positive attitude towards changes
- Service minded and able to handle conflicts in a constructive manner
- Team player
- Strong listening skills
- Solution-oriented approach without losing eye for detail
- Ability to solve things independently and take ownership of your work
- Motivation to contribute to our customer satisfaction and business success
What you need:
- Excellent level of English (written and spoken)
- Native level Danish (written and spoken)
- Tech-savvy: ability to work with different IT systems and programs
- Flexibility with regards to working hours (including evening and weekend shifts)
- Customer Service / Tech support experience is a plus, but not a must
Benefits
What’s on offer:
- Competitive salary with paid training
- Tax-free benefits including food, transport, insurance & childcare
- Free fruit & coffee at the office
- Free Spanish language classes
- Several company events per year
- Easily accessible office in Barcelona (Poblenou area)
- A fun, friendly and people-focused work environment with an open atmosphere
- Growth opportunities
For applications click here
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Technical Customer Service Advisor (Nederlandstalig) - Barcelona
Voor een klant in de banksector zijn we op zoek naar Technische Customer Service Advisors. Je komt terecht op de technische afdeling van onze klant die actief is in de banksector en zal na een intensieve training technische ondersteuning bieden via telefoon en e-mail. Je staat B2B klanten (merchants) bij met problemen die ze tegenkomen met hun e-commercetransacties via het onlineplatform, hun account en betalingen onderzoeken en oplossen. Terwijl blijf he verantwoordelijk voor het onderhouden van een goede klantrelatie door middel van een tijdige en efficiënte opvolging.
Wat ga je doen?
Telefonisch of per e-mail (B2C) klanten helpen met diverse uitdagingen
Advies geven en oplossingen bieden
Onderhouden van een goede klantrelatie
Ervoor zorgen dat alle problemen worden opgelost en gedocumenteerd
Vereisten:
Sterke communicatieve vaardigheden en empathie
Discipline, nauwkeurigheid en betrouwbaarheid
Respectvolle en positieve houding tegenover klanten
Oplossingsgerichte aanpak
Geduld
Vermogen om jezelf op een samenhangende en beknopte manier uit te drukken
Motivatie om bij te dragen aan onze klanttevredenheid en zakelijk succes
Wat je nodig hebt:
Moedertaal Nederlands of Vlaams
Goed niveau Engels
Flexibiliteit m.b.t. werktijden (inclusief avond- en weekenddiensten)
Basis computervaardigheden zijn vereist
Ervaring in een callcenter is een pluspunt, maar geen must
Voordelen:
Betaalde opleiding
Belastingvrije voordelen, waaronder eten, vervoer, verzekeringen en kinderopvang
Verschillende bedrijfsevenementen per jaar
Gratis Spaanse taallessen
Goed bereikbaar kantoor in Barcelona (gebied Poblenou)
Een leuke, gezellige en mensgerichte werkomgeving
Open sfeer waarin suggesties en ideeën van medewerkers worden gehoord
Doorgroeimogelijkheden
Om te solliciteren klik hier
We zijn een werkgever die gelijke kansen biedt. Alle sollicitanten komen in aanmerking voor werk zonder rekening te houden met ras, kleur, religie, geslacht, seksuele geaardheid, genderidentiteit, nationale afkomst, veteranen- of handicapstatus.
Customer Service Advisor (German) - Barcelona
Do you have strong communication skills (German + English), and would you like to work in an international environment, providing assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen our German-speaking team in Barcelona.
You will be working on a project where accuracy is an absolute must. You will deal with questions from credit card holders and ensure the security and protection of credit card details.
You will answer questions about for example:
• Secure payment methods
• Credit card balance
• Help cardholders with any changes (e.g. Address change or limit change)
• Explain and help with solutions for payment – refusals
• Analyze possibly fraudulent transactions with cardholders
REQUIREMENTS
For this project, you need to be able to maintain security procedures around sensitive data. Paid training will be provided.
- Strong communication/social skills
- Positive attitude toward changes
- Service-minded
- Team player
- Strong listening skills
- Solution-oriented approach without losing an eye for detail
- Ability to solve things independently and take ownership of your work
- Motivation to contribute to our customer satisfaction and business success
WHAT YOU NEED
- Good level of English (written and spoken)
- Native-level German (written and spoken)
- Basic computer skills are required
- Flexibility with regard to working hours (including evening and weekend shifts)
- Customer Service experience is a plus, but not a must
OFFER
- Paid training
- Tax-free benefits including food, transport, insurance & childcare
- several company events per year
- Free fruit & coffee at the office
- Free Spanish language classes
- Easily accessible office in Barcelona (Poblenou area)
- A fun, friendly, and people-focused work environment
- Open atmosphere in which employee suggestions and ideas are heard
- Growth opportunities
For applications click here
NOTE: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Assistenza clienti – DE/IT
Hai delle buone capacità di comunicazione in tedesco, e ti piacerebbe lavorare in un ambiente internazionale assistendo clienti di lingua tedesca e italiana?
Se si, questa e’ la tua opportunità! Stiamo cercando persone entusiaste per rafforzare il nostro team assistenza clienti in Barcellona!
DESCRIZIONE
In qualità di agente del servizio clienti nel nostro dipartimento di lingua tedesca, le principali responsabilità comprendono:
- Assistenza ai clienti con problemi di vario tipo sia per teléfono che per mail (B2C//B2B)
- Fornire informazioni amministrative sulle transazioni bancarie
- Dare consigli e soluzioni riguardo le varie problematiche
- Mantenere un buon rapporto con i clienti
- Assicurarsi che tutti i problemi siano risolti e documentati
- Bloccare le carte di credito
- In una fase successiva: gestione delle controversia
REQUISITI
- Livello nativo di italiano e buonissima conoscenza del tedesco
- Buon livello di inglese
- Flessibilità per quanto riguarda gli orari di lavoro (compresi i turni serali e nei fine settimana).
- Sono richieste competenze informatiche di base
- L'esperienza in un call center è un plus, ma non un must.
BENEFICI / VANTAGGI
- Ufficio facilmente raggiungibile a Barcellona (zona Poblenou)
- Un ambiente di lavoro divertente, amichevole e incentrato sulle persone
- Stipendio competitivo
- Formazione retribuita
- Benefici esenti da imposte, tra cui cibo, trasporti, palestra, assicurazione e assistenza all'infanzia
- Diversi eventi aziendali all'anno
- Corsi gratuiti di lingua spagnola
- Atmosfera piacevole e aperta in cui i suggerimenti e le idee dei dipendenti vengono ascoltati
- Opportunità di crescita
Siamo una impresa per le pari opportunità. Tutti i candidati saranno presi in considerazione per l'impiego senza tener conto di razza, colore, religione, sesso, orientamento sessuale, identità di genere, origine nazionale, status di veterano o disabilità.
Click here to apply