Technische Helpdesk Medewerkers (Vlaams/Nederlands) BARCELONA

Oproep aan alle enthousiaste Technische Helpdesk Medewerkers!  

Ben jij klantvriendelijk, oplossingsgericht, tech-savvy en dienstverlenend ingesteld?  

Dan is dit jouw uitgelezen kans om deel uit te maken van ons customer service team voor onze klant Proximus in het bruisende Barcelona!  

Wij bij NewCo zijn er trots op dat we verder gaan dan gebruikelijk om geweldige service-ervaringen te creëren, en we willen graag dat jij deze missie met ons deelt.   

Als je Nederlands spreekt, gepassioneerd bent voor het bieden van uitstekende klantenservice, goed functioneert in een dynamische internationale werkomgeving (mét zicht op zee) en het echt leuk vindt om met mensen in contact te komen, dan is deze functie iets voor jou! In deze rol word je een integraal onderdeel van het Nederlandstalige Technische support-team voor onze klant in de Telecomsector.  

Na een intensieve training biedt je technische ondersteuning via telefoon en email. 

Verantwoordelijkheden? 

  • Beantwoorden van technische vragen of problemen via telefoon en e-mail. 
  • Identificeren, diagnosticeren en oplossen van technische problemen. 
  • Assisteren bij de installatie, configuratie en het gebruik van diverse producten en diensten. 
  • Proactief klanten voorzien van advies omtrent productverbeteringen en aanvullende diensten. 
  • Zorgen voor een uitstekende klanttevredenheid en het opbouwen van duurzame klantrelaties. 
  • Zorg voor nauwkeurige administratieve verwerking en opvolging van binnenkomende vragen en verzoeken. 

 

Wat vragen wij?  

  • Je hebt technische affiniteit en sterke interesse in telecommunicatietechnologieën. Je kan technische informatie begrijpen en overbrengen aan onze klant. 
  • Je bent native Nederlandstalig (zowel gesproken als geschreven) en hebt een goed niveau Engels. 
  • Een professioneel werk- en denkniveau.  
  • Ervaring met klantenservice is een plus, maar geen must.  
  • Uitstekende communicatieve vaardigheden om vol vertrouwen met klanten te communiceren.  
  • Je bent een expert in het oplossen van technische problemen en staat klaar om vragen van klanten aan te pakken en problemen efficiënt op te lossen.  
  • Multitasking en oog voor detail is jouw ding, vooral in een dynamische omgeving.  
  • Je kan goed overweg met computersystemen en verschillende softwaretoepassingen.  

 

En verder?   

  • Je houdt van dynamiek in je werk.  
  • Klantgerichtheid en empathisch vermogen zijn jouw sterke punten.  
  • Zowel zelfstandig als in teamverband uitblinken is voor jou vanzelfsprekend.  
  • Initiatief nemen en nauwkeurig werken zijn jouw handelsmerken.  

 

Wat mag je van ons verwachten?  

Een dynamische, mensgerichte functie met voortdurende uitdagingen in een groeiende organisatie vol ambitie. Werk samen met een gemotiveerd, collegiaal en internationaal team in een informele en professionele sfeer.  

 

Belangrijkste arbeidsvoorwaarden:   

  • Een diverse en dynamische werkplek die verschillende culturen samenbrengt en een leuke en open sfeer bevordert.  
  • Mogelijkheden voor interne groei en loopbaanontwikkeling om je professionele reis vooruit te helpen.  
  • Uitgebreide training, zodat je over de kennis en middelen beschikt om uit te blinken in je functie.  
  • Spannende incentives en beloningsprogramma's om je inspanningen te erkennen en je gemotiveerd te houden voor geweldige resultaten.  
  • Uitgebreide ondersteuning voor mental health & well-being, omdat we geloven dat een gezonde geest net zo belangrijk is als een gezond lichaam.
  • Een vaste baan met een competitief salaris.  
  • Koffie en vers fruit op kantoor voor een energie boost.  
  • Gratis Spaanse lessen.  
  • Onvergetelijke evenementen die het team samenbrengt en blijvende herinneringen creëert. 

 

Als deze eigenschappen overeenkomen met jouw sterke punten en ambities, dan horen we graag van je! Sluit je aan bij ons team en begin aan een boeiende carrière bij een bedrijf dat echt waarde hecht aan elk individu. We kunnen niet wachten om je aan boord te verwelkomen en samen geweldige ervaringen te creëren. 

Reageer vandaag nog door op de sollicitatiebutton te klikken en je gegevens bij ons achter te laten. 

We zijn een werkgever die gelijke kansen biedt. Alle sollicitanten komen in aanmerking voor werk zonder rekening te houden met ras, kleur, religie, geslacht, seksuele geaardheid, genderidentiteit, nationale afkomst, veteranen- of handicapstatus. 


Bilingual Dutch & French Customer Service Representatives

Calling all Bilingual Dutch & French Customer Service Representatives!

 

We're searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.

If you are a Bilingual Dutch & French speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you!

On the project, accuracy is an absolute must. You will handle queries from credit-card holders and ensure the security and protection of their customer data.

This requires the ability to follow security procedures around sensitive data but we will teach you everything during paid training.

 

Your responsibilities include:

  • Customer service, blocking lost/stolen credit and debit cards.
  • You will handle questions from credit-card holders and ensure the security and protection of credit-card data.
  • Identity verification, answering questions and explaining any steps to follow are among your core tasks.
  • Checking temporarily blocked cards for cardholder transactions or not. And permanently blocking or unblocking the credit-card.
  • Handling claims files.

 

Requirements

What we are looking for:

  • Strong communication/social skills and a positive attitude
  • Strong listening skills
  • Positive attitude towards changes
  • Team player

 

What you need:

  • Excellent level of Dutch and French (written and spoken)
  • Good level of English (written and spoken)
  • Flexibility in terms of working hours (including evening, night and weekend shifts)
  • Preferably you already have experience in a customer service role

 

Benefits

What´s on offer:

  • A diverse and lively workplace that values different cultures, fostering a fun and friendly atmosphere.
  • Opportunities for internal growth and career progression to advance your professional journey.
  • Extensive training provided, arming you with the knowledge and tools to excel in your role.
  • Exciting incentives and reward schemes to recognize your efforts and keep you motivated for great results.
  • Comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.
  • A permanent role with a competitive salary for financial stability.
  • Unlimited coffee and fresh fruit on office days for an energy boost.
  • Free online Spanish lessons outside of working hours for skill development.
  • Unforgettable staff parties that bring the team together, creating lasting memories.

 

If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We can't wait to welcome you aboard and create amazing experiences together.

For applications click here

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Customer Service Advisor (Nederlandstalig) - BARCELONA

Voor een klant in de banksector zijn we op zoek naar Nederlandstalige Customer Advisors. Je komt terecht op een project waar nauwkeurigheid een absolute must is. Op deze afdeling zal je vragen van creditcardhouders behandelen en zorgen voor de veiligheid en bescherming van klantgegevens.
Voor dit project moet je beveiligingsprocedures rond gevoelige gegevens kunnen handhaven maar wij leren je alles aan tijdens de betaalde training.

Wat ga je doen?

  • Klantenservice, blokkeren van verloren/gestolen credit- en debetkaarten.
  • Je behandelt vragen van houders van een kredietkaart en staat in voor de veiligheid en de bescherming van kredietkaartgegevens.
  • Identiteitscontrole, vragen beantwoorden en uitleg geven over eventuele te volgen stappen behoren tot je kerntaken.
  • Controleren van tijdelijk geblokkeerde kaarten op transacties van de kaarthouder of niet. En definitief blokkeren of deblokkeren van de creditcard.
  • Behandeling van schadedossiers

Wie zoeken we?

Bij voorkeur heb je reeds ervaring in een callcenter, sociale vaardigheden en een positieve instelling. Je beschikt alsook over minimaal een professioneel Bachelor werk- en denkniveau met sterkecommunicatieve vaardigheden.

Wat bieden we?

  • Belastingsvrije voordelen
  • Spaans, vast contract van onbepaalde duur
  • Verschillende bedrijfsevenementen per jaar
  • Ondersteuning voor mental health & well-being
  • Gratis Spaanse lessen
  • Betaalde training
  • Open sfeer waarin suggesties en ideeën van medewerkers worden gehoord
  • Doorgroeimogelijkheden
  • Mogelijkheid tot hybride werk na inwerkperiode

Om te solliciteren klik hier

We zijn een werkgever die gelijke kansen biedt. Alle sollicitanten komen in aanmerking voor werk zonder rekening te houden met ras, kleur, religie, geslacht, seksuele geaardheid, genderidentiteit, nationale afkomst, veteranen- of handicapstatus.


Season's Greetings from NewCo Communications!

As the year comes to a close, NewCo Communications extends heartfelt thanks to our valued clients and dedicated staff for making 2023 a truly remarkable year!

We’ve achieved incredible milestones and forged strong partnerships throughout the year, and we owe it all to the unwavering support of our clients and the exceptional dedication of our team. Your trust and collaboration have been the driving force behind our success.

As we embrace the festive season, we want to express our sincere gratitude. To our clients, thank you for choosing NewCo Communications as your trusted partner. To our staff, thank you for your hard work, commitment, and passion. Together, we’ve achieved greatness, and we look forward to reaching new heights in 2024!


A night of recognition and excellence at ECCCSA: NewCo Communications shines as Finalist!

This week, NewCo Communications celebrated a spectacular evening at the European Contact Centre & Customer Service Awards (ECCCSA) in London.

As finalists alongside our esteemed partner, LEBARA Germany, we proudly showcased our unwavering commitment to excellence in customer service. While the top honor eluded us this time, the acknowledgment as finalists among industry leaders stands as a testament to our dedication and innovation in the field.

Our business case emphasized our commitment to delivering exceptional customer service to LEBARA Germany’s clients. The spotlight on our performance was a proud moment, highlighting the hard work and day-to-day dedication of our teams. They are the true champions deserving of a golden award!

A heartfelt congratulations to the winners who excelled in their respective categories! NewCo Communications extends its admiration to all participants for their outstanding contributions and thanks the European Contact Centre & Customer Service Awards (ECCCSA) for providing a prestigious platform to showcase industry best practices.

Although this year’s victory eluded us, the recognition as finalists has inspired us to continuously push boundaries, innovate, and strive for excellence in customer service.

We express our gratitude to the ECCCSA for the invaluable opportunity to connect with industry peers, share insights, and celebrate the collective achievements of the contact center and customer service community.


NewCo Communications extends a helping hand to earthquake-affected communities in Morocco

In the aftermath of last month’s earthquake that shook the Al-Haouz region of Morocco, NewCo Communications has taken swift and heartfelt action to support the affected local communities. Demonstrating a strong commitment to social responsibility, the company engaged its staff in a series of initiatives aimed at providing essential aid to those in need.

In a remarkable display of solidarity, a dedicated group of NewCo Communications’ staff members volunteered their time and resources to personally deliver essential goods and clothing to the earthquake-affected areas in the Al-Haouz region. These items, collected and purchased by the company, were distributed to families facing challenges in the wake of the seismic event.

A special note of gratitude goes to the NewCo Communications team in Casablanca for spearheading this initiative and going above and beyond to ensure that the much-needed aid reached those who needed it the most.

We extend a heart-felt thank you to all our employees who contributed to this effort, showcasing the company’s dedication to making a positive impact beyond the business realm.

The company also expresses gratitude to its clients and partners who, in the spirit of solidarity, have conveyed their concerns and offered their willingness to assist in any way possible. Such collaborative efforts reinforce the belief that unity and compassion can make a significant difference in times of adversity.

NewCo Communications stands in solidarity with the Moroccan people during this challenging period. The company acknowledges the resilience and determination of the local communities affected by the earthquake and remains committed to providing support, even if in a modest way, wherever possible.


Customer Service Advisor (Danish)- BARCELONA

Do you have strong communication skills (Danish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!

As a Customer Service Advisor, your responsibilities include:

  • Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)
  • Assisting customers with installations and new settings of their terminals
  • Troubleshooting reported issues
  • Maintaining a good customer relationship

Requirements

What we are looking for:

  • Strong communication/social skills
  • Positive attitude towards changes
  • Service minded and able to handle conflicts in a constructive manner
  • Team player
  • Strong listening skills
  • Solution-oriented approach without losing eye for detail
  • Ability to solve things independently and take ownership of your work
  • Motivation to contribute to our customer satisfaction and business success

What you need:

  • Excellent level of English (written and spoken)
  • Native level Danish (written and spoken)
  • Tech-savvy: ability to work with different IT systems and programs
  • Flexibility with regards to working hours (including evening and weekend shifts)
  • Customer Service / Tech support experience is a plus, but not a must

Benefits

What’s on offer:

  • Competitive salary  with paid training
  • Tax-free benefits including food, transport, insurance & childcare
  • Free fruit & coffee at the office
  • Free Spanish language classes
  • Several company events per year
  • Easily accessible office in Barcelona (Poblenou area)
  • A fun, friendly and people-focused work environment with an open atmosphere
  • Growth opportunities

For applications click here

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


NewCo Communications moves to brand new offices in Barcelona

After months of meticulous planning, dedicated construction and eager anticipations, the wait is finally over!  We are thrilled to share a momentous announcement and unveil our stunning new offices in the Barcelona!

This marks a significant milestone for us, as we continue to grow and innovate in the world of contact center services. Our commitment to providing exceptional customer experiences remains unwavering, and these new offices underscore our dedication to delivering top-notch solutions to meet our client’s evolving needs.

Our new offices boast state-of-the-art facilities designed to foster collaboration, creativity, and productivity. From modern workstations to comfortable break areas, every detail has been meticulously curated to provide an exceptional environment for both our team members and visiting clients.

Moreover, our offices have been awarded both LEED (Leadership in Energy and Environmental Design) and WELL certifications. This signifies our dedication to sustainability, energy efficiency, and creating a healthy, people-centric workspace that promotes well-being.

Join us on this exciting journey as we embark on a new chapter in NewCo’s story in Spain. Our commitment to delivering outstanding contact center services remains unwavering, and our new Barcelona location will play a pivotal role in our pursuit of excellence.

Stay tuned for more updates, as we look forward to welcoming you to our new offices and showcasing firsthand how we are redefining the future of customer engagement.

NCC Barcelona
Torre Pujades
C/ Provençals 39
08019 Barcelona


NewCo Communications obtains ISO 27001 in Casablanca, Valencia and Barcelona.

We are thrilled to announce yet another major milestone for our organization!

Since August 1st, 2023, all our offices, including Casablanca, Valencia, and Barcelona, have achieved the prestigious ISO 27001 certification for Information Security Management Systems (ISMS). This momentous accomplishment is a testament to our commitment to upholding the highest standards in information security and data protection.

The ISO 27001 certification is an internationally recognized standard that outlines the best practices and requirements for establishing, implementing, maintaining, and continuously improving an ISMS. It encompasses a comprehensive framework for identifying potential risks and vulnerabilities, ensuring the confidentiality, integrity, and availability of information, and implementing robust security controls to mitigate threats effectively.

Achieving this renowned certification is a result of the collective efforts and dedication of our exceptional teams across all locations. Their relentless pursuit of excellence and their expertise in information security have been instrumental in driving our organization towards this remarkable achievement” says Marc Ternest, CEO of NewCo Communications.

By obtaining ISO 27001 certification, we have demonstrated our commitment to fostering a culture of security-consciousness, protecting the sensitive data of our clients, and fortifying our position as a trusted partner in the industry.

We look forward to the future with optimism and excitement as we continue to deliver exceptional services while keeping data security at the core of everything we do.


NewCo Communications and Ortel Germany Celebrate 13th Anniversary of Partnership.

We are thrilled to commemorate today the 13th anniversary of our successful partnership. Over the past decade, Ortel Germany and NewCo Communications have worked hand in hand to deliver exceptional customer service for Ortel’s valued customers.

Throughout the years, the collaboration has resulted in numerous accomplishments and milestones. Together, we have significantly improved customer satisfaction rates, strengthened brand loyalty, and streamlined communication processes.

We are thrilled to be celebrating the 13th anniversary of our partnership with Ortel Germany,” said Marc Ternest, CEO of NewCo Communications. “Our shared commitment to excellence and customer satisfaction has been the driving force behind our successful collaboration. We are honored to be Ortel Germany’s trusted customer service partner and look forward to continuing to deliver exceptional support in the years to come.

We are proud to celebrate this milestone anniversary, and want to express our gratitude to our dedicated staff who have contributed to the mutual success. We look forward to many more years of successful collaboration.  Hurray!!