Jochen Dries

On June 13th, NewCo Communications organized its 2019 CX-Summit, “The Future Today”.

The event brought together two top speakers who shared their views on the future of the Contact Center Business and Customer Experience.

The inspiring afternoon kicked off with Anke van Oosterhout, Director Strategy & Operations @Moore Stephens Belgium, who shared her vision on the growing role of Social Media in CX and how concepts as “Social Selling” and the current “reviewing culture” is influencing the way we connect with our customers.

Rick van Esch, Chief Commercial Officer @Chatlayer put the theory into practice and gave with real-time demo’s and existing cases, a hands-on view on the powerful role Artificial Intelligence plays in the current Customer Experience funnel.

Both topics are clear examples of NewCo Communications’ vision on how the CX-future looks today.

NewCo’s CEO, Marc Ternest , was pleased to see the interest the Summit generated among the industry, and summarized by stating that “both topics gives a clear view on what NewCo Communications stands for and how we position ourselves as a platform and partner in the complex process of the Customer Experience”.

A special thanks goes out to our speakers and to CC Forum for their support

Have a look at what the attendees had to say: https://youtu.be/UOtzMr_RAZk

On Monday 3rd of June 2019, we celebrated the 9th anniversary of our partnership with German based Ortel Mobile GmbH. Since the very start of our operations in Casablanca, Ortel has been with us at every step along the way. This long-standing partnership, is a clear example of a business relationship that has helped both companies to grow and to become better every day!

We would like to thank Ortel Mobile for their trust, and look forward to many more years to come. Happy Birthday!

#growingtogether #happybirthday

On Thursday, June 13th, NewCo Communications is organizing its 2019 CX-Summit: “The Future Today”!

Join us for an inspiring afternoon which will bring together 2 top guest speakers who will share their views on the importance of Social Media, and the current capabilities of Artificial Intelligence in the Customer Experience.

The experts from @Chatlayer will give you based on real-time demo’s and existing cases, a hands-on view on the powerful role Artificial Intelligence plays in the current Customer Experience funnel.

But are the bots emotional enough?  Anke van Oosterhout, Director Strategy & Operations @Moore Stephens, will share her vision on the ever present role of Social Media in CX and how that future, looks today.

Both topics are clear examples of NewCo Communication’s vision of the future, and invite everyone to join us at the beautiful venue at the Brabantse Golf in Melsbroek.

Sessions start at 15:30 and will be followed by food and drinks which will provide for an excellent networking opportunity!

So don’t hesitate and register today at www.newcocoms.com/summit
#NewCoSummit

Earlier this year, NewCo Communications has taken another important step in their commitment to comply with GDPR.

Our internal Data Protection Officer, Sharona Van Brussel, was granted the certification by the Data Protection Institute, after undergoing an intense training programme that was led by recognized experts in the data protection and privacy field.

“NewCo Communications is continuous striving to ensure the protection of all the information and personal data it holds and handles of their clients” says NewCo Communications’ Chief Client & Revenue Officer, Eddy Van de Poel. “The certification of our DPO, Sharona Van Brussel, is yet another example of our commitment to GDPR and our contentious investment in the professional development of our employees”.

NewCo’s new certified DPO, Sharona Van Brussel, is the point of contact for all GDPR related business and will monitor the company’s compliance with GDPR and all other data protection provisions.

For any additional questions concerning the GDPR, please contact our DPO on the following email address: gdpr@newcocoms.com

We are hiring!

Do you have strong communication skills (native Dutch / Flemish), and would you like to work in an international environment, assisting customers from all around the world? This is your chance, because at NewCo we are looking for enthusiasts to strengthen our Customer Service team in our offices in Barcelona, Casablanca and Valencia!

We are are currently looking for:

Barcelona:
– Customer Service Agents (Native Dutch / Flemish)
– Operations Manager (Native Dutch / Flemish)

Valencia:
– Telemarketing Agents (Native Dutch / Flemish)

Casablanca:
– Customer Service Agents (Native Dutch / Flemish)
– Telemarketing Agents (Native Dutch / Flemish)

For more information, please contact us via jobs@newcocoms.com

As a result of NewCo Communications’ continuous growth, we are delighted to announce the opening of our new offices in the beautiful city of Valencia in Spain.

The new Valencia office will work closely together with our current offices in Barcelona and Casablanca, and will steadily grow to become the third pillar in our European language delivery model.

“These are exciting times for NewCo and the opening of this new office marks an other milestone for our company, our employees and our clients who will all benefit from the opportunities this expansion presents,” said NewCo’s CEO Marc Ternest.

On the choice of Valencia, David Braux, General Manager of NewCo in Spain, stated that “recruiting is an essential component of a business like ours and Valencia’s strong pool of young, multilingual talent was a key factor in our decision to open our new branch here”.

Our new offices can be found at:
NCC Valencia
Edificio Europa
Av. Aragon 30 – planta 8
46021 Valencia