Stage pré-embauche chargé(e) de communication - CASABLANCA

Descriptif du poste

Le chargé de communication assure, dans le cadre de ses fonctions, toutes les missions de communication incluant la création de support de communication, la veille technologique sur les social medias. Par ailleurs, il lui incombe de proposer et/ou de participer à l’élaboration du planning des events internes. Il est également responsable du déroulement desdits événements.

Profil Recherché

  • Diplôme en infographie
  • Créativité
  • Bon relationnel
  • Maîtrise des outils en relation avec ses attributs (Photoshop, illustrator, etc.)

Avantages sociaux et autres

Stage pré-embauche

Amplitude horaire

de 8H à 19H

Pour plus d’informations: jobs.casablanca@newcocoms.com

 

NOTE: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Nederlandstalige Technische Klantendienstmedewerker - CASABLANCA

We zijn op zoek naar Nederlandstalig talent om ons huidig team te komen versterken.
Als klantendienstmedewerker sta je in voor de technische ondersteuning van betaalterminals van handelaren.
Deze klant uit de financiële sector biedt ook reële doorgroeimogelijkheden.

De geschikte kandidaat:

  • spreekt en schrijft foutloos Nederlands en heeft een goede kennis van het Engels
  • is stressbestendig
  • heeft goede communicatieve vaardigheden
  • stelt zich flexibel op
  • heeft reeds ervaring in een professionele omgeving
  • draagt stipheid hoog in het vaandel
  • ervaring in een callcenter is een pro, maar geen must

Wij bieden:

  • een vast contract van onbepaalde duur
  • zorgverzekering en pensioensparen
  • leuke uitstapjes en incentives
  • een baan in het hartje van Casablanca, in een gezellige groep van andere Nederlandstaligen
  • competitief salaris
  • reële doorgroeimogelijkheden
  • extra financiële voordelen
  • housing bonus

Wil je solliciteren of alvast kennismaken met het bedrijf dan nodig ik je uit om contact op te nemen:
jobs.casablanca@newcocoms.com

 

NOTE: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Nederlandstalige Administratieve Klantendienstmedewerker - CASABLANCA

Ben je Nederlandstalig en wil je graag voor langere tijd in het bruisende Casablanca vertoeven? Dan willen we je graag ontmoeten!

Voor ons kantoor in Casablanca zijn we op zoek naar Nederlandstalige administratieve klantendienstmedewerkers. Als klantendienstmedewerker zal je administratieve ondersteuning bieden mbt contracten en facturen van handelaren.

De geschikte kandidaat:

  • spreekt perfect Nederlands
  • heeft een goede kennis van het Engels
  • is stressbestendig
  • draagt stiptheid hoog in het vaandel
  • stelt zich flexibel en professioneel op
  • heeft reeds ervaring in een professionele omgeving
  • ervaring in een callcenter is een pro, maar geen must

 

Wij bieden:

  • een vast contract
  • zorgverzekering en pensioensparen
  • leuke uitstapjes en incentives
  • eigen voetbalteams, met vriendschappelijke wedstrijden elke woensdag
  • een baan in het hartje van Casablanca in een gezellige groep van andere Nederlandstaligen
  • competitief salaris
  • reële doorgroeimogelijkheden
  • extra financiële voordelen bij onze bank
    housing bonus
  • betaalde opleidingen

 

Wil je solliciteren of alvast kennismaken met het bedrijf dan nodig ik je uit om contact op te nemen:
jobs.casablanca@newcocoms.com

 

NOTE: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Chargés de clientèle Bilingues Français/ Anglais - CASABLANCA

Descriptif du poste

Dans le cadre de notre dynamique et de la très forte croissance que nous vivons, nous recherchons des :
Nous recrutons 10 Conseillers Clients H/F Bilingues (Français/Anglais) pour une activité en réception d'appels au profit d’un de nos prestigieux clients (spécialiste des paiements électroniques). Les candidats ont pour mission d’informer, de renseigner et de conseiller la clientèle.

Profil Recherché

Profil demandé :
• Une attitude professionnelle et disciplinée.
• Un excellent niveau oral et écrit en Français et Anglais
• Une bonne communication à l’orale et à l’écrit
• Les compétences de base en informatique
• Une gestion des clients avec empathie et écoute active
• Une première expérience réussie en service technique

Avantages sociaux et autres

Nous vous offrons:
• Un environnement de travail stable et fiable avec un management international.
• Une culture ouverte et professionnelle avec des opportunités de développement personnel.
• Des défis quotidiens intéressants pour développer votre talent et vos connaissances.
• Une formation interne, du coaching et un soutien intensif de la part d'un superviseur.
• Salaire Très attrayant (fixe + variable) avec des objectifs atteignables.
• Bonnes conditions de travail

Amplitude horaire

de 7H à 23H

Salaire Net + primes

Salaires variant entre 4000 et 5000 DH plus prime de rendement de 1500 DH

 

Pour plus d’informations: jobs.casablanca@newcocoms.com

 

NOTE: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


NewCo Communications moving to new offices in Barcelona

As of the 1st of July we will be operating from our new offices in Barcelona!

Expansion and continuous growth (even in these difficult times) have given us the opportunity  to move to a new, state of the art building, just around the corner from our former offices!

“Our new space is completely adapted to modern office life”, states NewCo’s CEO, Marc Ternest.  “It is bright and spacious, transparent and open, just the way we approach our business” he continues.

The offices comply with the highest ISM-standards, and have next to a communal kitchen, smaller break out areas, numerous cozy training and meeting rooms… a beautiful terrace offering a 360ª view of our beloved Barcelona. We might even see our colleagues in Casablanca from up there! 🙂


We will gradually move into the new building, with occupation rates based on the recommendations of the Spanish government.  In the mean time, our work-from-home solutions will be maintained.

You can find us at:
NCC Barcelona
Av. Diagonal 131 – 3rd floor
08018 Barcelona


NewCo Communications – Update on Coronavirus (COVID-19) – 31/03/2020

At NewCo communication we continue to closely follow and act upon the development of the COVID-19 outbreak which is having an unprecedented effect on the (economic) world.

As of today, 31/03, the Spanish government has imposed even more severe confinement rules in an attempt to gain control over the current situation.  The new set of rules imply that all non-essential businesses will be closed until the 9th of April 2020.

Thanks to the swift reaction of our “Emergency Response Team” we were able to set-up over the weekend, a work from home solution for our remaining staff, meaning that all Barcelona employees are now servicing our clients from their homes.

In Casablanca, the governmental lock-down rules have not changed since the last update, and people can, until further notice, still travel to and from work.  But as we are aware that the current circumstances can change at any given moment we have further rolled out, over the past week, a work from home solution for our people, resulting today in 82% of our Casablanca staff securing service for our clients from within the safety of their homes.

These times request flexibility and innovation from all of us, and we have seen it brings out the best of our people.


NewCo Communications - Update on Coronavirus (COVID-19) - 21/03/2020

As over the past week, the spread of the Coronavirus gained momentum in both Morocco and Spain, we intensified our efforts as well to ensure the well-being of our people, our clients and our clients’ customers.

As mentioned in an earlier update, and as part of our Business Continuity Plan, our emergency response team prepared over the past weekend, special “home-kits” (including updated pc, headsets,…).  From a first test with a reduced number of agents on Monday, we gradually rolled out a work-from-home solution for both our offices in Casablanca and Barcelona.  

Today we are pleased (and proud) to announce that more than 50% of our people are serving our clients from within the safety of their homes.  

We will keep monitoring the situation, and an even further deployment of work-from-home solutions are being prepared.

In these unprecedented times, we have seen the commitment and the passion of our people, of the different teams in Casablanca and Barcelona, acting as one to continue to offer a safe work environment for our people and finding innovative solutions to support you, our clients and partners..


NewCo Communications - Update on Coronavirus (COVID-19) - 15/03/2020

Further to the latest developments that took place over the weekend, NewCo Communications would like to inform you about the current status and the effects of the Coronavirus (COVID-19) outbreak on our business.

As a consequence of the increasing number of infections (mainly in Madrid), the Spanish Government has declared the “state of emergency” for the next 15 days.  This implies, similar to the measures in Belgium and The Netherlands, closing all shops and restaurants, but also limiting people’s movements.  Exceptions to the rule are visits to pharmacies and supermarkets, and traveling to and from work.  This means the measures will have, for the moment being, a limited effect on the operations in Barcelona, and our office will be open for business until further notice.
 
As part of our Business Continuity Plan, our emergency response team has been working over the weekend, to prepare special home-kits (including updated pc, headsets,…) in the event employees are restricted to come to the office.



As the spread of the Coronavirus in Morocco, and more specifically in Casablanca, remains very limited, the measures taken by the Moroccan government (suspending flights to many European countries, limit gatherings and closing schools) won’t be reflected on our daily operations.

As mentioned in the former update, the well-being and safety of our people is, and will always be, our main priority!  The actions and guidelines that we have implemented since the beginning of the outbreak (see first update), have helped us to limit the risk of contamination among our employees. Hence, we are happy to say that up until now no confirmed cases of COVID-19 have been reported in any of our offices.

We will continue to monitor the situation closely and act accordingly.  But, please be assured that we are doing everything within our possibilities to face this crisis, and to ensure continuity for both our employees and clients. 

As conditions are changing day by day, it goes without saying, we appreciate our clients’ partnership and trust during these unseen circumstances.


NewCo Communications - Update on Coronavirus (COVID-19)

At NewCo Communications, we are closely monitoring the latest developments with respect to the outbreak of the Coronavirus (COVID-19).  Currently there are limited confirmed cases in Barcelona and very limited confirmed cases in Casablanca, resulting (today) in a low risk of impact on our daily business.

NewCo has already taken steps to ensure the safety and well-being of its employees, reviewing business continuity plans and working to implement guidelines to minimize the risk of contamination.

In summary:

  • Updated information for our staff on the signs of infection.
  • Sharing recommendations on hygiene.
  • Non-essential travel has been put on hold.
  • Meetings are conducted by video conference.
  • Working from home has been encouraged where possible.
  • Cleaning routines across all of our facilities are strengthened, and hygiene and sanitation in the shared office areas have been increased.

 

As Marc Ternest, NewCo Communications’ CEO states: “We are very well aware of the fact that the current situation is very dynamic, so we will monitor, update and revise our action plan accordingly to the advice of the Moroccan and Spanish government”.

At NewCo, we are confident about our precautionary measures, but we are aware that the events can take a turn at any given moment, due to (local) governmental actions that might have an impact on the operation of our services.

We will be in touch with our clients to discuss possible business continuity plans.

No matter how the situation evolves, clients can count on the NewCo Communications’ team!


Call Center agent a bottleneck profession? Not in our sites in Barcelona, Valencia and Casablanca!

Earlier this month, the Flemish Employment and Training Agency (VDAB), published its yearly list of “bottleneck professions” (knelpuntberoepen). Bottleneck professions are a persistent problem for a wide range of occupations in Belgium and among this year’s Top 5, we found “Call Center Agent” in 4th position.

We are fully aware that over the last years it has become very difficult to find the right people in the customer service industry in Belgium, but in our experience that doesn’t apply if you are willing to look a bit further” states NewCo’s CEO, Marc Ternest.

From the offices in Casablanca, Barcelona and Valencia, NewCo provides contact center services for leading Belgian multinationals and SMEs for 10 years now. “During all those years we have been able to find without any problem, high educated, motivated and native Dutch and French speakers, who are providing an outstanding service for our clients and their customers” Marc Ternest continues.

The main bottleneck vacancies in Belgium will most probably not diminished, and surely we will find Call Centre agents in the top 10 again next year. But in the meanwhile NewCo Communications will continue to offer innovative and above all cost-efficient end-to-end solutions for it’s clients, with the help of it’s native employees, it’s Customer Ambassadors. They are the heart of the organisation and play a key role in delivering the excellent customer experience we are known for.

#knelpuntberoep #vdab #bottleneckprofessions