Chargés de clientèle Bilingues Français/ Anglais - CASABLANCA

Descriptif du poste

Dans le cadre de notre dynamique et de la très forte croissance que nous vivons, nous recherchons des :
Nous recrutons 10 Conseillers Clients H/F Bilingues (Français/Anglais) pour une activité en réception d'appels au profit d’un de nos prestigieux clients (spécialiste des paiements électroniques). Les candidats ont pour mission d’informer, de renseigner et de conseiller la clientèle.

Profil Recherché

Profil demandé :
• Une attitude professionnelle et disciplinée.
• Un excellent niveau oral et écrit en Français et Anglais
• Une bonne communication à l’orale et à l’écrit
• Les compétences de base en informatique
• Une gestion des clients avec empathie et écoute active
• Une première expérience réussie en service technique

Avantages sociaux et autres

Nous vous offrons:
• Un environnement de travail stable et fiable avec un management international.
• Une culture ouverte et professionnelle avec des opportunités de développement personnel.
• Des défis quotidiens intéressants pour développer votre talent et vos connaissances.
• Une formation interne, du coaching et un soutien intensif de la part d'un superviseur.
• Salaire Très attrayant (fixe + variable) avec des objectifs atteignables.
• Bonnes conditions de travail

Amplitude horaire

de 7H à 23H

Salaire Net + primes

Salaires variant entre 4000 et 5000 DH plus prime de rendement de 1500 DH

 

Pour plus d’informations: jobs.casablanca@newcocoms.com

 

NOTE: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


NewCo Communications' 2019 Summit showed the "Future Today"

On June 13th, NewCo Communications organized its 2019 CX-Summit, “The Future Today”.

The event brought together two top speakers who shared their views on the future of the Contact Center Business and Customer Experience.

The inspiring afternoon kicked off with Anke van Oosterhout, Director Strategy & Operations @Moore Stephens Belgium, who shared her vision on the growing role of Social Media in CX and how concepts as “Social Selling” and the current “reviewing culture” is influencing the way we connect with our customers.

Rick van Esch, Chief Commercial Officer @Chatlayer put the theory into practice and gave with real-time demo’s and existing cases, a hands-on view on the powerful role Artificial Intelligence plays in the current Customer Experience funnel.

Both topics are clear examples of NewCo Communications’ vision on how the CX-future looks today.

NewCo’s CEO, Marc Ternest , was pleased to see the interest the Summit generated among the industry, and summarized by stating that “both topics gives a clear view on what NewCo Communications stands for and how we position ourselves as a platform and partner in the complex process of the Customer Experience”.

A special thanks goes out to our speakers and to CC Forum for their support

 

Have a look at what the attendees had to say: https://youtu.be/UOtzMr_RAZk


NewCo Communications celebrates 9 year partnership with Ortel Mobile

On Monday 3rd of June 2019, we celebrated the 9th anniversary of our partnership with German based Ortel Mobile GmbH. Since the very start of our operations in Casablanca, Ortel has been with us at every step along the way. This long-standing partnership, is a clear example of a business relationship that has helped both companies to grow and to become better every day!

We would like to thank Ortel Mobile for their trust, and look forward to many more years to come. Happy Birthday!

#growingtogether #happybirthday


NewCo Communications' CX-Summit 2019: The Future Today!

On Thursday, June 13th, NewCo Communications is organizing its 2019 CX-Summit: “The Future Today”!

Join us for an inspiring afternoon which will bring together 2 top guest speakers who will share their views on the importance of Social Media, and the current capabilities of Artificial Intelligence in the Customer Experience.

The experts from @Chatlayer will give you based on real-time demo’s and existing cases, a hands-on view on the powerful role Artificial Intelligence plays in the current Customer Experience funnel.

But are the bots emotional enough?  Anke van Oosterhout, Director Strategy & Operations @Moore Stephens, will share her vision on the ever present role of Social Media in CX and how that future, looks today.

Both topics are clear examples of NewCo Communication’s vision of the future, and invite everyone to join us at the beautiful venue at the Brabantse Golf in Melsbroek.

Sessions start at 15:30 and will be followed by food and drinks which will provide for an excellent networking opportunity!

So don’t hesitate and register today at www.newcocoms.com/summit
#NewCoSummit


NewCo Communications announces Certification of its internal Data Protection Officer

Earlier this year, NewCo Communications has taken another important step in their commitment to comply with GDPR.

Our internal Data Protection Officer, Sharona Van Brussel, was granted the certification by the Data Protection Institute, after undergoing an intense training programme that was led by recognized experts in the data protection and privacy field.

NewCo Communications is continuous striving to ensure the protection of all the information and personal data it holds and handles of their clients” says NewCo Communications’ Chief Client & Revenue Officer, Eddy Van de Poel. “The certification of our DPO, Sharona Van Brussel, is yet another example of our commitment to GDPR and our contentious investment in the professional development of our employees”.

NewCo’s new certified DPO, Sharona Van Brussel, is the point of contact for all GDPR related business and will monitor the company’s compliance with GDPR and all other data protection provisions.

For any additional questions concerning the GDPR, please contact our DPO on the following email address: gdpr@newcocoms.com


NewCo Communications is hiring in Barcelona, Casablanca and Valencia!

We are hiring!

Do you have strong communication skills (native Dutch / Flemish), and would you like to work in an international environment, assisting customers from all around the world? This is your chance, because at NewCo we are looking for enthusiasts to strengthen our Customer Service team in our offices in Barcelona, Casablanca and Valencia!

We are are currently looking for:

Barcelona:
– Customer Service Agents (Native Dutch / Flemish)
– Operations Manager (Native Dutch / Flemish)

Valencia:
– Telemarketing Agents (Native Dutch / Flemish)

Casablanca:
– Customer Service Agents (Native Dutch / Flemish)
– Telemarketing Agents (Native Dutch / Flemish)

For more information, please contact us via jobs@newcocoms.com


NewCo Communications opens new offices in Valencia

As a result of NewCo Communications’ continuous growth, we are delighted to announce the opening of our new offices in the beautiful city of Valencia in Spain.

The new Valencia office will work closely together with our current offices in Barcelona and Casablanca, and will steadily grow to become the third pillar in our European language delivery model.

“These are exciting times for NewCo and the opening of this new office marks an other milestone for our company, our employees and our clients who will all benefit from the opportunities this expansion presents,” said NewCo’s CEO Marc Ternest.

On the choice of Valencia, David Braux, General Manager of NewCo in Spain, stated that “recruiting is an essential component of a business like ours and Valencia’s strong pool of young, multilingual talent was a key factor in our decision to open our new branch here”.

Our new offices can be found at:
NCC Valencia
Edificio Europa
Av. Aragon 30 – planta 8
46021 Valencia


Honorary Consul of The Netherlands welcomed at the Barcelona offices

Our NewCo offices in Barcelona welcomed last week the Honorary Consul of The Netherlands, Mr. Dirk Kremer, for a long-awaited visit.

Since the start of its operations in Barcelona in 2015, NewCo has been a reference as key employer for Dutch (and Belgian) agents in Barcelona. An important part of our current 155+ employees in Barcelona have the Dutch nationality and were delighted by his visit.

The Honorary Consul’s visit is yet another recognition of NewCo Communications being the largest near- and offshore BPO player in Belgium, that is employing an extensive number of native Dutch speakers in its Barcelona and Casablanca offices to service both Belgian and Dutch clients.

Mr. Kremer took the time to talk to his fellow Dutch citizens, and was pleased to see the interest the agents took in his visit.

CEO, Marc Ternest was thrilled, and stated that “the visit from Mr. Kremer gives us great pleasure and highlights the interest from, and strong link with the Dutch entrepreneurial community.”


Consul of Belgium visits NewCo offices in Barcelona

On Tuesday 10th of July, we had the honour to welcome the Belgian Consul in Barcelona, Didier Verwaerde, at our offices in Barcelona.

Since NewCo started its operations in Barcelona in 2015, it has rapidly become a reference as key employer for Dutch and Belgian agents in Barcelona. The Consul’s visit was part of that recognition and he took particular interest in NewCo Communications’ business model, being the largest near- and offshore BPO player in Belgium that is employing a vast number of native Dutch and French speakers in their Barcelona and Casablanca offices.

During his floor visit Mr. Verwaerde had the chance to meet and greet his fellow Belgian citizens, who were delighted by his presence.

CEO, Marc Ternest pointed out that “a visit from the Belgian Consul gives us great pride and is a clear sign of recognition for NewCo being part of the Belgian community in Barcelona. We wish to sincerely thank the Consul for his visit and look forward to strengthen our relationship even further”.


NewCo expands services for Transatel on their connected car offers

Partnering with NewCo Communications since 2014, Transatel has recently launched a global mobile data service for selected car manufacturers, to enable on-board Wi-Fi and infotainment services. The data service is accessible to end users in their automobiles under the brand: Ubigi®.

NewCo will support the activation of the built-in Ubigi® SIM cards, delivering a Monday to Saturday general customer service from their Casablanca and Barcelona offices.  As of the beginning of July 2018, a fully-trained multi-lingual team of agents is servicing car owners in the UK, Italy, and Germany.

NewCo’s CEO, Marc Ternest: “We wish to thank Transatel for their trust, and are honored to be supporting owners of luxury automobiles. I’m convinced this project will further strengthen our long-standing partnership with Transatel

Transatel’s Press Release: http://www.transatel.com/press…