Winner of the #NewCoSeekingName contest announced

At NewCo Communications we believe our employees know best :-).

We asked our employees to come up with a new name for their job titles. No more “agent”, no more “téléconseiller”. They decide on the new name!

So we organized a contest where all of our people, at the different offices, were asked to summit their most creative suggestions... And they did!  More than 230 (!) ideas were received during the first round of the contest, which took place from the 16th until the 3rd of December.

From all suggestions, a Top 3 was selected by a jury, and was submitted to a second voting among our employees.

And the result is.....

 NewCoSeekingName


Morocco among the safest countries in the world

According to a recent study by SOS International, a organisation of risk experts, who has just published an interactive map, Morocco is among the safest countries in 2020 in the world.

The Kingdom of Morocco is classified on the same level as several European countries such as France, Germany and Spain. As a reminder, the ranking took into account three criteria: physical security, road safety and access to medical resources in case of problems on site. The first criterion assesses political violence, social climate and crime rate. The second is the road mortality rate per 100,000 population, while the second is related to health infrastructure, risk of infection and environmental factors.

These figures are clear example of the openness towards the international marketplace and further positions Morocco as a modern and innovative player, perfectly in line with NewCo Communication’s brand values.


NewCo Communications committed to CSR programme

On the 2nd of October 2019, NewCo Communications’ CSR team attended the EcoVadis B2B Sustainability Forum in Amsterdam.
The event focused on how to integrate sustainability and corporate social responsibility (CSR) into business strategy and operations.

Best practices were shared during both key notes and panel talks, and followed by hands on break out sessions lead by experts in the field.

It was an excellent opportunity to gain insight in the methodology of the EcoVadis assessment and at the same time it proved to be an inspirational day on how to accelerate and optimise our own CSR-score.

If we look at it from a competitive differentiation or compliance point of view, sustainability and CSR are changing the way in which companies are set up, offer their services, and inspire their employees.“ says Jochen Dries, CSR-project lead at NewCo Communications.

NewCo Communications is strongly committed to an ever improving quest to become more sustainable and focus on it’s corporate social responsibility.


Dutch "RTL Nieuws" visits NewCo Offices in Casablanca

Dutch News Channel, RTL News, visited our NewCo Communications offices in Casablanca.

The interviews were part of a news item by Olaf Koens on Dutch speaking contact centers in Morocco.

As Jochen Dries, Marketing Director at NewCo Communications, stated, “as we are an open and transparent company, we were more than glad to show Olaf around and introduce him to our fabulous team!

Check out the item yourself:

https://www.rtlnieuws.nl/nieuws/video/video/4844211/nederlandse-callcenters-naar-marokko-goedkoper-en-niemand-heeft-het-door


NewCo Communications' 2019 Summit showed the "Future Today"

On June 13th, NewCo Communications organized its 2019 CX-Summit, “The Future Today”.

The event brought together two top speakers who shared their views on the future of the Contact Center Business and Customer Experience.

The inspiring afternoon kicked off with Anke van Oosterhout, Director Strategy & Operations @Moore Stephens Belgium, who shared her vision on the growing role of Social Media in CX and how concepts as “Social Selling” and the current “reviewing culture” is influencing the way we connect with our customers.

Rick van Esch, Chief Commercial Officer @Chatlayer put the theory into practice and gave with real-time demo’s and existing cases, a hands-on view on the powerful role Artificial Intelligence plays in the current Customer Experience funnel.

Both topics are clear examples of NewCo Communications’ vision on how the CX-future looks today.

NewCo’s CEO, Marc Ternest , was pleased to see the interest the Summit generated among the industry, and summarized by stating that “both topics gives a clear view on what NewCo Communications stands for and how we position ourselves as a platform and partner in the complex process of the Customer Experience”.

A special thanks goes out to our speakers and to CC Forum for their support

 

Have a look at what the attendees had to say: https://youtu.be/UOtzMr_RAZk


NewCo Communications celebrates 9 year partnership with Ortel Mobile

On Monday 3rd of June 2019, we celebrated the 9th anniversary of our partnership with German based Ortel Mobile GmbH. Since the very start of our operations in Casablanca, Ortel has been with us at every step along the way. This long-standing partnership, is a clear example of a business relationship that has helped both companies to grow and to become better every day!

We would like to thank Ortel Mobile for their trust, and look forward to many more years to come. Happy Birthday!

#growingtogether #happybirthday


NewCo Communications' CX-Summit 2019: The Future Today!

On Thursday, June 13th, NewCo Communications is organizing its 2019 CX-Summit: “The Future Today”!

Join us for an inspiring afternoon which will bring together 2 top guest speakers who will share their views on the importance of Social Media, and the current capabilities of Artificial Intelligence in the Customer Experience.

The experts from @Chatlayer will give you based on real-time demo’s and existing cases, a hands-on view on the powerful role Artificial Intelligence plays in the current Customer Experience funnel.

But are the bots emotional enough?  Anke van Oosterhout, Director Strategy & Operations @Moore Stephens, will share her vision on the ever present role of Social Media in CX and how that future, looks today.

Both topics are clear examples of NewCo Communication’s vision of the future, and invite everyone to join us at the beautiful venue at the Brabantse Golf in Melsbroek.

Sessions start at 15:30 and will be followed by food and drinks which will provide for an excellent networking opportunity!

So don’t hesitate and register today at www.newcocoms.com/summit
#NewCoSummit


NewCo Communications announces Certification of its internal Data Protection Officer

Earlier this year, NewCo Communications has taken another important step in their commitment to comply with GDPR.

Our internal Data Protection Officer, Sharona Van Brussel, was granted the certification by the Data Protection Institute, after undergoing an intense training programme that was led by recognized experts in the data protection and privacy field.

NewCo Communications is continuous striving to ensure the protection of all the information and personal data it holds and handles of their clients” says NewCo Communications’ Chief Client & Revenue Officer, Eddy Van de Poel. “The certification of our DPO, Sharona Van Brussel, is yet another example of our commitment to GDPR and our contentious investment in the professional development of our employees”.

NewCo’s new certified DPO, Sharona Van Brussel, is the point of contact for all GDPR related business and will monitor the company’s compliance with GDPR and all other data protection provisions.

For any additional questions concerning the GDPR, please contact our DPO on the following email address: gdpr@newcocoms.com


NewCo Communications is hiring in Barcelona, Casablanca and Valencia!

We are hiring!

Do you have strong communication skills (native Dutch / Flemish), and would you like to work in an international environment, assisting customers from all around the world? This is your chance, because at NewCo we are looking for enthusiasts to strengthen our Customer Service team in our offices in Barcelona, Casablanca and Valencia!

We are are currently looking for:

Barcelona:
– Customer Service Agents (Native Dutch / Flemish)
– Operations Manager (Native Dutch / Flemish)

Valencia:
– Telemarketing Agents (Native Dutch / Flemish)

Casablanca:
– Customer Service Agents (Native Dutch / Flemish)
– Telemarketing Agents (Native Dutch / Flemish)

For more information, please contact us via jobs@newcocoms.com


NewCo Communications opens new offices in Valencia

As a result of NewCo Communications’ continuous growth, we are delighted to announce the opening of our new offices in the beautiful city of Valencia in Spain.

The new Valencia office will work closely together with our current offices in Barcelona and Casablanca, and will steadily grow to become the third pillar in our European language delivery model.

“These are exciting times for NewCo and the opening of this new office marks an other milestone for our company, our employees and our clients who will all benefit from the opportunities this expansion presents,” said NewCo’s CEO Marc Ternest.

On the choice of Valencia, David Braux, General Manager of NewCo in Spain, stated that “recruiting is an essential component of a business like ours and Valencia’s strong pool of young, multilingual talent was a key factor in our decision to open our new branch here”.

Our new offices can be found at:
NCC Valencia
Edificio Europa
Av. Aragon 30 – planta 8
46021 Valencia