NewCo Communications wins the prestigious “Best Partnership Award” with Ortel Mobile In the Royal Caviars Edition 2014.
On May 27, 2014 the eminent Belgian Federation of Contact Centers (contactcenters.be) has awarded for the sixth time the CAVIARS. These awards are granted to companies which have distinguished themselves during the past year in the Belgian contact center sector. In this Royal Edition the jury was composed by a mixture of academics (university professors) and top company executives, what gave the signification of the 2014 award an extra dimension and value.
NewCo has won with this highly ambitioned award for their unique partnership with Ortel Mobile. Ortel Mobile is one of the largest European providers of prepaid telecommunications services. Ortel Mobile is part of the Base/KPN group. NewCo Communications is a Belgian company, founded in 2010, fully focused and specialized in multi-lingual near-and offshore contact center BPO solutions.
Remarkable detail of the submitted case-study is that Ortel’s integral (multi-lingual) customer care takes place in an offshore environment. NewCo serves Ortel Mobile from their site in Casablanca, Morocco. Next to the high importance of partnership in outsourcing, NewCo clearly proves with hard facts and figures that offshoring means much more than just a strong reduction in cost. NewCo’s offshore offer has no impact at all on the quality and customer experience, on the contrary! To give an indication: the NPS (Net Promoter Score), a well-known barometer for the quality of service and customer experience, is close to 40, which is one of the best scores in the European telecommunications industry.
NewCo applies a very refreshing, inspiring and innovative approach in the relationship with their clients, which is translated in a total transparency, pro-activity and commitment. NewCo has the reputation always to go the Extra Mile for their clients resulting in strong partnerships without Frontiers.
