On June 11th, NewCo Communications organized its “Contact Centers, The Day After Tomorrow” Summit. A keynote session, with two highly influential guest speakers who shared their views on the future of the Contact Center Business and Customer Experiences.
Firstly Steven Van Belleghem, a thought leader on the transformation of customer relationships and the future of marketing, elaborated on the insights of his latest book, “Customers, The Day After Tomorrow”, and the effect it has on the Contact Center business model. He highlighted the importance of the human interface in a tech-dominated world, where artificial intelligence is becoming more and more present. But as Steven Van Belleghem pointed out, humans will remain key, and in his own words: “computers confirm, people can smile”.
As second guest speaker, Siegfried Schallenmüller, General Manager for Customer Experience in Europe for Dimension Data, built further on Van Belleghems’ discourse, and deep dived into the digital customer experience and how organizations will need to adapt to the new reality of artificial Intelligence and hyper-personalization. He shared his inspiring views on this transformation that will drive a new class of consumer experiences.
NewCo’s CEO, Marc Ternest, was pleased to see the interest our Summit generated amongst the industry. The insights presented during both keynotes where exactly inline with NewCo’s vision of the future. Marc Ternest summarized by stating that “it gives a clear view on what NewCo Communications stands for and how we position ourselves as a key partner in this complex digital transformation process”.
A special thanks goes out to our partners Dimension Data and CC Forum for their support.
