Calling all Customer Service Representatives! We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.
If you are a German speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds from the comfort of your home and within our vibrant office space, with our hybrid working model!
In this role, you will dive into a comprehensive training program to get ready for top-notch client service for one of our clients in the payment industry.
Your responsibilities will include customer service tasks, such as blocking lost or stolen credit and debit cards, handling identity verification, providing solutions to queries, and analysing potentially fraudulent transactions.
The responsibilities:
- Communication: Connect with B2C customers via phone providing service-oriented solutions.
- Administration: Keep things organised by handling admin tasks and following up on questions and requests.
- Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.
Your profile:
- Native-level proficiency in German (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.
What we offer:
- Base salary: €1,600 gross per month (based on a 39-hour contract)
- Monthly bonus: €200 gross (based on quality and adherence to schedule)
- Permanent contract after a 1-month probation period
- You accrue1.9 paid holidays per month
- Opportunities for growth and professional development
- A diverse, supportive, and collaborative team environment
- Unlimited coffee and fresh fruit on office days for an energy boost
- A diverse, friendly, and collaborative team culture
- Tax free benefits (restaurant/Transport/Day Care)
- Access to a mental health and well-being support app
- Free online Spanish lessons outside working hours
Ready to take the next step in your customer service career? Apply today!
Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.