Customer Service Advisor (Nederlandstalig) - BARCELONA
Ben je klantvriendelijk, oplossingsgericht, dienstverlenend ingesteld en wil je werken bij een internationaal bedrijf? Lees dan verder!
Wij zijn per direct op zoek naar een enthousiaste en gedreven customer service agent voor 32-39 uur in de week in Barcelona.
Wat ga je doen?
Je zal aan de slag gaan in een dynamisch team voor Nederlandstalige klantenservices met een divers takenpakket. Een aantal van jouw werkzaamheden zijn:
- Je bent een belangrijke schakel tussen de klant en de organisatie;
- Je zal zowel telefonisch als per e-mail in contact staan met de klanten (inbound);
- Je zal in dienst van de klant oplossingsgericht te werk gaan;
- Je verzorgt een correcte administratieve afhandeling en opvolging van de binnenkomende vragen en verzoeken.
Wat vragen wij?
- Je beheerst de Nederlandse taal perfect in woord en geschrift; en hebt goede kennis van de Engelse taal;
- Je beschikt over minimaal een professioneel Bachelor werk- en denkniveau;
- Je denkt niet in problemen maar bent oplossingsgericht;
- Je kun constructief communiceren;
- Je beschikt over kennis van Windows Office;
- Ervaring met klantenservice is een plus.
En verder..
- Je houdt van dynamiek in je werk;
- Je bent klantgericht;
- Je kan je empathisch opstellen richting de klant;
- Je kan zelfstandig werken maar ook een goede teamlid zijn met collega´s;
- Je neemt graag initiatief en je werkt nauwkeurig.
Wat kun je van Newco verwachten?
Een dynamisch, mensgerichte functie met constante uitdaging bij een groeiende organisatie vol ambities. Werken met een gemotiveerd, collegiaal en internationaal team in een informele en professionele sfeer.
De belangrijkste arbeidsvoorwaarden:
- Een aantrekkelijk salaris met belastingvrije voordelen;
- Een vast contract voor 32 of 39 uur;
- Mogelijkheid tot hybride werk (na 2 maanden dienstverband);
- Doorgroeimogelijkheden;
- Leuke secundaire arbeidsvoorwaarden;
- Goed bereikbaar kantoor in Barcelona (Poble Nou).
Reageer vandaag nog door op de sollicitatiebutton te klikken en je gegevens bij ons achter te laten.
NewCo Communications expands services for Transatel on their connected car offers in 5 additional countries
Further to the business Transatel awarded NewCo in July of 2018, we are excited to announce today, the expansion of our support with regards to the activation of Transatel’s Ubigi® SIM cards.
Last year, Transatel successfully launched a global mobile data service for selected car manufacturers, to enable on-board Wi-Fi and infotainment services. The data service is accessible to end users in their cars under the Ubigi® brand.
As of today our multi-lingual team of agents in Casablanca will not only provide service to car owners in the UK, Italy, and Germany, but will extend it to the Spanish and Portuguese markets. Later this month Belgium, The Netherlands and France will be added, bringing the total to 8 countries!
NewCo’s CEO, Marc Ternest: “This extension is yet an other example of the trust Transatel puts into our services, for which I would sincerely like to thank them. Supporting owners of luxury automobiles in 8 different countries is an honor and a motivation to keep on delivering the best possible customer experience, every day.”
Link to Transatel’s Press Release: click here.
NewCo Communications invites major recruitment agencies to Casablanca Office
In our continuous quest for great talent, we invited all major recruitment agencies in Morocco for a visit to our Casablanca offices earlier this week.
Guests were given an insiders view on what NewCo stands for, and how we are taking on our future challenges with regards to sourcing multi-lingual talent in Morocco.
After an introduction by CEO Marc Ternest, Chief Morocco Officer, Mrs. Hind Berrada focused on the potential of NewCo as being a long term partner for recruitment in Casablanca, while HR Director, Mrs. Houda Hyatt, put emphasis on the continuous need of Dutch speakers for our ever growing client base.
The afternoon ended with a site visit, so participants could meet and greet our agents and have a first-handed experience with our state-of-the-art office building.
We were honoured to have, amongst others, a delegation of ANAPEC Casablanca and the Chambre de Commerce Belgo-Luxembourgeoise au Maroc.
NewCo Communications obtains PCI DSS Certification
NewCo Communications is extremely pleased to announce that, as of December 2018, it has obtained the PCI DSS Certification for their operations in Barcelona.
The Payment Card Industry Data Security Standard (PCI DSS) defines measures for ensuring data protection and consistent security processes and procedures around online financial transactions.
To obtain this certification, NewCo Communications recently underwent a stringent audit by an independent Qualified Security Assessor (QSA), to ensure that it meets industry best practices and security controls required to keep credit card data and other sensitive information safe and secure during transmission, processing and storage.
“We’re excited to add the PCI DSS Certification to our operations portfolio” says NewCo’s Chief Client & Revenue Officer, Eddy Van de Poel. “Our clients can count on NewCo Communications to process and store credit card information in a secure and efficient manner, as the PCI DSS certification is the most rigorous industry-recognised payment-card security standard available globally”.
General Manager of NewCo in Spain, David Braux, likes to acknowledge the effort and determination of the whole team that went into obtaining this crucial certification. “A big thanks to the team to put these strict processes and policy enforcements into place. This certification marks an other milestone in NewCo’s quest for excellence”.
NewCo moves to state-of-art new facility in Casablanca
NewCo and the whole team in Casablanca is very pleased to be able to move to a new facility in Casablanca. We all loved our old facility, but it became much too small and was not responding to our current needs. The new facility is a brand new building (7 floors), adapted from scratch to our specific requirements: workplaces, training rooms, entertainment rooms, cafeteria, technical infrastructure, data security (PCI).