Jochen Dries

From the 20^th until the 22^nd of March 2018 NewCo organised its first Annual Strategy Days at beautiful Gran Conil Hotel&Spa in Conil de la Frontera in the South of Spain.

The programme started off with a key note speech by Jeff De Graef, digital CX evangelist from Dimension Data, leading experts in Customer Experience benchmarking, who elaborated on the digital transformation in the contact centre business and digital trends that will impact workspaces for tomorrow.

The session was followed by NewCo’s C.E.O, Marc Ternest, who deep dived into the company’s vision of the future and shared NewCo’s 2018 strategy with the attendees.

During the second day of the event, the main focus went to first Client Advisory Board Meeting. We gave our clients and invited leaders in the customer experience industry, the chance to share their point of view and collect their highly valued feedback during an open discussion that led to new ideas and insights that will be implemented in the near future.

As NewCo’s equestrian jumping team was taking part in the International Sunshine Tour, held at the adjacent Montenmedio Golf&Country Club, our guests were invited to visit the stables and see the horses in action and enjoy an introduction to the game of golf.

C.E.O. Marc Ternest pointed out that “we are really delighted that our clients took the time to join us and we had the chance to have their first handed feedback during the Client Advisory Board. It will help NewCo to create stronger synergies, and solutions based on real needs.”

The next Strategy Days will be held in Q1 2019.

As of February 2018, NewCo will start, next to the Cardholders services, with Card Stop. Card Stop is the well-known 070/344 334 service-number, that customers can call to block their Credit- or Debit Card in case of loss or theft.

As preferred partner for supplying contact center services for equensWorldline, NewCo is very pleased to further expand its services. equensWorldline is the pan-European leader in payments and transactional services. Being part of the Worldline Group, they combine long-standing proven expertise in traditional mass payment systems and innovative e-commerce and mobile payment solutions.

As preferred partner for supplying contact center services for the European market, NewCo is very pleased to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions. Starting from December 2017, NewCo will start, next to the Belgian market, also with the support of customers in the Netherlands for technical questions with respect to the product and services of Worldline.

Starting from January 6, 2017, David Braux will join the NewCo team. David will become the general manager for our site in Barcelona. We are extremely pleased with the arrival of David. David brings in a huge knowledge and experience in contact center management

As preferred partner for supplying contact center services for the European market, NewCo is very pleased to be able to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions Starting from August 2016, NewCo will start with outbound tele-sales to existing customers of Worldline.

As part of the ATOS group, NewCo is very pleased to welcome equensWorldline as a new client. equensWorldline is the pan-European leader in payments and transactional services. Being part of the Worldline Group, they combine long-standing proven expertise in traditional mass payment systems and innovative e-commerce and mobile payment solutions. NewCo will start with the provisioning of contact center services for Cardholders, containing statements, transactions, card usage & problems and data changes.

As preferred partner for supplying contact center services for the European market, NewCo is very pleased to be able to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions. Starting from July 2016, NewCo will start with specialized back-office activities for contract and dispute management.

After an intensive selection and auditing process, NewCo is extremely pleased to be selected by Atos/Worldline as their preferred partner for supplying contact center services for the European market. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions. The first project that NewCo will start for Worldline consists of the technical and administrative support services for the POS terminals in Belgium.

After intensive tests of our capabilities and approach, NewCo is very happy to be selected by Corona Direct for the provisioning of outbound contact center services. Corona Direct is a Belgian direct insurance company, linked to Belfius Bank and Insurances NV.

In order to expand and strengthen our near-and offshore footprint, we are very pleased to announce the opening of a new site in Barcelona. In Barcelona NewCo will mainly, next to Eastern European languages, serve the Dutch language.