Jochen Dries

After an intensive selection and auditing process, NewCo is extremely pleased to be selected by Atos/Worldline as their preferred partner for supplying contact center services for the European market. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions. The first project that NewCo will start for Worldline consists of the technical and administrative support services for the POS terminals in Belgium.

After intensive tests of our capabilities and approach, NewCo is very happy to be selected by Corona Direct for the provisioning of outbound contact center services. Corona Direct is a Belgian direct insurance company, linked to Belfius Bank and Insurances NV.

In order to expand and strengthen our near-and offshore footprint, we are very pleased to announce the opening of a new site in Barcelona. In Barcelona NewCo will mainly, next to Eastern European languages, serve the Dutch language.

NewCo is very pleased to be awarded by Qarad the provisioning of contact center services with regard to Qarad’s E-Labeling service. Qarad is a leading consulting company in regulatory affairs and quality systems for IVD and Medical Devices. The services contains inbound – people requesting IFU for the in-vitro diagnostic products and medical devices – and fulfilment services.  The inbound will be handled in 8 different languages.

NewCo is very pleased to welcome Scarlet as a new client. As of February 2015 we will handle as well administrative as technical support request from Scarlet Customers. We will support all Scarlet’s products: internet, fixed telephony, mobile telephony and television. These “quadruple play” Customer Care Services will be offered in French and in Dutch via telephone, email, chat and letter from Monday to Saturday and from 09:00 until 21:00.

After having worked quite some time for Jim Mobile, Base Company confirmed their trust in NewCo Communications. As of October 2014 we are handling all activation calls for BASE pre-paid solution sold outside their Base-Shops. We shall handle these activation calls 24 hours a day, 7 days a week for French, Flemish and English speaking Customers. At the same time Base has also trusted us the care of all
activations calls of two of their MNVO Partners: Allo RTL and Contact Mobile.

NewCo Communications wins the prestigious “Best Partnership Award” with Ortel Mobile In the Royal Caviars Edition 2014.

On May 27, 2014 the eminent Belgian Federation of Contact Centers (contactcenters.be) has awarded for the sixth time the CAVIARS. These awards are granted to companies which have distinguished themselves during the past year in the Belgian contact center sector. In this Royal Edition the jury was composed by a mixture of academics (university professors) and top company executives, what gave the signification of the 2014 award an extra dimension and value.

NewCo has won with this highly ambitioned award for their unique partnership with Ortel Mobile. Ortel Mobile is one of the largest European providers of prepaid telecommunications services. Ortel Mobile is part of the Base/KPN group. NewCo Communications is a Belgian company, founded in 2010, fully focused and specialized in multi-lingual near-and offshore contact center BPO solutions.

Remarkable detail of the submitted case-study is that Ortel’s integral (multi-lingual) customer care takes place in an offshore environment. NewCo serves Ortel Mobile from their site in Casablanca, Morocco. Next to the high importance of partnership in outsourcing, NewCo clearly proves with hard facts and figures that offshoring means much more than just a strong reduction in cost. NewCo’s offshore offer has no impact at all on the quality and customer experience, on the contrary! To give an indication: the NPS (Net Promoter Score), a well-known barometer for the quality of service and customer experience, is close to 40, which is one of the best scores in the European telecommunications industry.

NewCo applies a very refreshing, inspiring and innovative approach in the relationship with their clients, which is translated in a total transparency, pro-activity and commitment. NewCo has the reputation always to go the Extra Mile for their clients resulting in strong partnerships without Frontiers.

Base Company confirmed their trust in NewCo and as of March we shall be handling all activation calls for their pre-paid solution sold outside their Base-Shops.  We shall handle these activations calls 24 hours a day,  7 days a week for French and Flemish speaking Customers

It was already pending for some time that we would take the next step. Since 2012 both shareholders of NewCo already took a personal interest in Cbis Com to confirm our partnership and to guarantee continuity for Cbis Com as well as NewCo. 2013 showed that this involvement paid off and that for both companies it would strategically be the best decision to formalize between Companies; this means that NewCo has now officially become Co-Shareholder and will be represented in the board by Marc Ternest and John Holst.

NewCo Communications submitted in January in collaboration with our client “Ortel Mobile” a business case for the Caviars 2014 in the category “Best Partnership”.   NewCo  and Ortel Mobile are working together since 2010 and the contract has recently been extended for a new period of 3 years. We are very proud of this very successful and excellent partnership with Ortel Mobile, and therefore we are delighted to give extra value and attention to this unique partnership via the prestigious Caviars Contact Center Awards,  an initiative of Contactcenters.be (the Belgian association of contact center providers). On 27th of May the Winner of the award will be published.