Jochen Dries

As of July 2022, NewCo Communication is pleased to announce it has an additional certified internal Data Protection Officer.

Badr El Ouchari becomes our second internal DPO and obtained his certification by the Data Protection Institute in Belgium. Badr underwent an intense and extensive training programme and we are proud to announce he graduated cum laude.

This additional certification is yet another example of NewCo’s strong commitment to GDPR and to the protection of the data it holds and handles of their clients.

Badr will lead the Data Protection team, that handles all GDPR related business and monitors the company’s compliance with GDPR and all other data protection provisions.

For any additional questions concerning GDPR, please contact our Data Protection Team on the following email address: gdpr@newcogroup.com

On Thursday 2nd of June 2022 NewCo Communications organized a first client day since 2020!

After more than 2 years of online meetings, we  were delighted to see our clients in real life.

A beautiful day full of innovation and inspiration at Living Tomorrow, with special guest, Steven Van Belleghem, sharing his vision on the future of the customer experience.

Check out the after movie!

We are pleased to announce that NewCo Coummunications will service Belgian energy supplier, Mega, from our offices in Valencia in Spain.

Mega is a Belgian gas and electricity supplier that offers a local and less expensive alternative to the multinationals of the energy sector. This young and dynamic company operates in Belgium, France and the Netherlands and already supplies more than 750,000 customers with simply cheaper energy!

As of April 2022 we will take care of the customer services activities for the Belgian market.

Helping others is at the heart of what we do at NewCo Communications. We are committed to giving back to local communities, as we see it as being part of our social responsibility.

That’s why earlier this month, we organized a collection among our staff at NCC Casablanca, collecting food and clothes for the “Dar El Houda” orphanage in Tanger. Dar El Houda provides a safe and caring place for orphans and elderly in 3 different locations in Tanger. In addition to emotional care and shelter, education is offered with the perspective of giving the orphans a better future.

A teams of volunteers of our NCC Casablanca staff collected the goods at our office in Casablanca, and drove 400km north to personally hand over the collected food and clothes, and to get to know the care center and the children.

All help is welcome, and all donations will make a difference.
Visit: https://darelhouda.net/

It is with great pleasure and pride that we share with you today, that we have obtained the renowned ISO/IEC 27001-certification for our operations!

This truly exceptional achievement has been the result of an intense journey and thanks to the hard work and dedication of the teams involved.

ISO 27001 is the leading international standard for information security management systems (ISMS) and therefore the most important data security certification globally.

This certification fits within NewCo’s strategy of creating the best in-class operational environment for its clients.

Successfully obtaining the ISO 27001-certification is yet another milestone in our quest for excellence and sits right at the top of an already remarkable period when it comes to certification.  2021 ended with the award of a Silver EcoVadis Medal. EcoVadis is the world’s largest and most trusted provider of business sustainability ratings. We were awarded the medal for our CSR programme, not only focusing on ethical business conduct and our environmental footprint, but most importantly rewarding our efforts when it comes to the well-being of our people.

This strong focus on our people, has been clearly reflected in our latest Employee Satisfaction Survey where we took the eNPS (employee Net Promoter Score) even a step forward. Growing from 40 in 2019, to an exceptional 59 in 2021.  eNPS scores above 30 are considered as excellent!

On top, we added the renewal of our PCI/DSS certification to the list, which makes us very, very proud at NewCo.

All these achievements are a clear example of our continuous drive to be the best at what we do, offering a first-class service in an exceptional environment for both our employees and clients!

Today we celebrate the 8th anniversary of our partnership with French telecom operator Transatel.

What started back in 2014 as a small customer service project for “Le French Mobile” by Transatel, has transformed over the years in to servicing Transatel’s prestigious Ubigi® brand, a global mobile data service for selected car manufacturers, that enables on-board Wi-Fi and infotainment services.

What started with French, Dutch and English, has also expanded over time into a multi-lingual team of agents delivering support in 7 languages, including German, Italian, Spanish and Portuguese!

We wish to sincerely thank Transatel for their trust, and are honored to have been their preferred partner for the last 8 years! This anniversary is an example of our true partnership, and serves as motivation to keep on delivering the best possible customer experience today, and the day after tomorrow!

After another challenging year coming to its end we wish all of our clients and partners, from all 943 of us at NCC Casablanca, NCC Barcelona and NCC Valencia, Happy Holidays & all our best wishes for a wonderful 2022!!

NewCo Communications is pleased to announce that as of November 2021, it has renewed its PCI DSS certification.

The Payment Card Industry Data Security Standard (PCI DSS) certification is the most rigorous industry-recognized payment-card security standard available globally and is developed to enhance cardholder data security and to obtain the broad adoption of consistent data security measures.

To renew this certification, NewCo Communications recently underwent a stringent audit by an independent Qualified Security Assessor (QSA), to ensure that it meets industry best practices and security controls required to keep credit card data and other sensitive information safe and secure during transmission, processing and storage.

This recognition is the result of the effort and determination of the whole team that went into obtaining this crucial certification.

Protecting our partners’ payment card data is our priority, and being PCI DSS certified is the proof of that!

It is with great honor that we announce today that NewCo has been awarded a Silver medal by EcoVadis. EcoVadis is the world’s largest and most trusted provider of business sustainability ratings, so we are very pleased to receive this accolade.

EcoVadis evaluate companies on their social, ethical and environmental impact. The assessment tool and methodology is based on international sustainability standards (such as UNGC, ISO, GRI, etc.) and grades the efforts across four main pillars: Environment, Labor & Human Rights, Ethics and Sustainable Procurement.

We are please to see that all the efforts we have put into place over the past years, have led to this recognition. Our focus on the environment, society and most of all the well being of our employees define the way we conduct our business at NewCo Communications.

We are excited to announce that NewCo Communications has been chosen by Rods&Cones as a partner for their customer experience service activities.

Rods&Cones is a global leader in remote assistance solutions for medical environments, with headquarters in Amsterdam and Turnhout.  They offer a revolutionary new technology that enables medtech experts, assisting surgeons, medical students, and other healthcare professionals to see and communicate with surgeons working in any OR, anywhere in the world – in real-time.

As a consequence of their rapid expansion, Rods&Cones partnered as of March 2021 with NewCo Communications for product coaching, technical support, user and hospital on-boarding and other customer service demands.

NewCo will service Rods&Cones from their offices in Barcelona (Spain), currently providing  support  in 5 languages: German, Spanish, Italian, French and English.   This new project  accounts for a further internationalization of our Barcelona branch.

“We are really excited to accompany Rods&Cones in their journey towards undoubted success” states Eddy Van de Poel (NewCo’s Chief Client Officer) .  “An innovative product, that challenges the status quo, is a perfect fit with the way we see our customer experience services”.

“Being able to start this journey together from the very beginning, makes it even more exciting!” adds David Braux (NewCo’s Managing Director in Barcelona). “Having Rods&Cones as a real partner in defining process, setting up the teams and building our tailor-made platform has been a blast!”.

Rods&Cones’ CEO and Founding Partner, Bruno Dheedene, affirmed by stating: “I’m really impressed by the way NewCo understood our needs, right from our first conversations back in Q3 2020. Seeing our customer experience centre up and running today, set-up in such a short time, yet so professional, only confirms we made the right decision choosing for NewCo”.