After an intense selection and auditing process, NewCo Communications is pleased to announce it has been awarded LEBARA Germany’s multilingual customer support business.
LEBARA Germany is part of the LEBARA Group, that was founded in 2001, and has developed into an established telecommunications provider in five countries in Europe. LEBARA is specialised in “ethnic mobile communications”, a brand for people whose family members, friends and business partners are spread across several countries. LEBARA helps these people to stay connected across borders, generations and cultures.
NewCo Communications will service LEBARA Germany from its offices in Casablanca (Morocco), supporting 3 Lines of Business: General Customer Service (voice, chat, e-mail, social media), Video Identification and 2nd Level Verification, and this in 4 languages: German, Polish, Romanian, and English. This new project accounts for an additional 50+ new hires who started earlier, on the 1st of October 2020.
“Being granted this exciting new project, and this during one of the most challenging economic times in recent history, makes me, and the company as a whole, extremely proud.” says Eddy Van de Poel Chief Client Officer at NewCo Communications.
“This has been a great team effort”, continues Marc Ternest, CEO of NewCo Communications. “Being awarded LEBARA Germany’s business is an honor, and is the result of the hard work and dedication of people form different teams who came together as one”.
“We are looking forward to our partnership and believe that we have the right partner at our side to provide our customers with the high level of service they are used to.”, says Claus Jepp, the new Managing Director of LEBARA Germany.
At NewCo Communications we believe, together with LEBARA, that every customer is important and every customer experience is an opportunity to connect, to share, and to engage.
Together we are ready to take LEBARA to the next level and provide a best-in-class customer experience.
