Nederlands/Vlaamse Klantenservicemedewerker – Field Services
Word jij onze nieuwe klantgerichte topper?
Ben jij enthousiast, servicegericht en op zoek naar een uitdagende baan in een dynamische werkomgeving? Dan is deze kans in Tanger perfect voor jou!
Bij ons draait klantenservice om méér dan alleen het beantwoorden van vragen – wij streven naar buitengewone klantervaringen. Daarom zoeken we gepassioneerde mensen die ons Nederlandstalige supportteam willen versterken voor een gerenommeerde Belgische klant.
Spreek jij vloeiend Nederlands, heb je een passie voor klantcontact en gedij je in een internationale omgeving? Dan is deze rol jou op het lijf geschreven!
Sluit je aan bij ons team en geniet van het beste van twee werelden met ons hybride werkmodel: werk deels vanuit huis én vanuit onze bruisende kantooromgeving.
Jouw verantwoordelijkheden:
- Klanten professioneel te woord staan via in-en outbound communicatie.
- Oplossingsgericht werken om vrangen van klanten te beantwoorden.
- Zorgvuldige administratieve en technische afhandeling van vragen en verzoeken.
- Inplannen en coördineren van afspraken voor technische interventies.
- Verstrekken van informatie over diensten en procedures.
- Oplossen van klantvragen en klachten op een professionele en efficiënte manier.
- Administratieve verwerking van klantcontacten en serviceverzoeken.
- Actief meedenken over verbeteringen in klantprocessen.
- Op afstand bijstaan van technici bij de interventies.
- Taken en afspraken dispatchen bij de technici en opvolging van de werkzaamheden.
- Opvolgen en in kaart brengen van eventuele (graaf)werken voor de installaties.
- Bijstaan van andere contact center medewerkers bij het volgen van de juiste procedures.
Jouw profiel:
- Vloeiend Nederlands (zowel mondeling als schriftelijk) en een goede beheersing van het Engels.
- Professioneel werk- en denkniveau.
- Ervaring in klantenservice is een pre, maar geen must.
- Uitstekende communicatievaardigheden en probleemoplossend denkvermogen.
- Multitasking en oog voor detail zijn jouw sterke punten.
- Je voelt je thuis in een dynamische omgeving en kunt flexibel werken (inclusief avonden, zaterdagen en feestdagen).
- Zowel zelfstandig als in teamverband presteer je optimaal.
Wat bieden wij jou?
✅ Contract van onbepaalde duur na een succesvolle proefperiode van 3 maanden.
✅ Salarispakket (op basis van 44 uur per week):
- Basissalaris: 11.000 MAD
- Prestatiebonus: tot 1.500 MAD op basis van kwaliteit, productiviteit en planning adherence
✅ Een diverse en dynamische werkplek die verschillende culturen samenbrengt en een leuke en open sfeer bevordert
✅ Mogelijkheden voor interne groei en loopbaanontwikkeling om je professionele reis vooruit te helpen.
✅ Leuke incentives en beloningsprogramma’s om je inspanningen te erkennen en je gemotiveerd te houden voor geweldige resultaten.
✅ Mogelijkheid om hybride te werken.
✅ Deelse terugbetaling van vliegticket.
✅CNSS-inschrijving vanaf de eerste werkdag.
✅ Uitgebreide privéziektekostenverzekering vanaf dag één, inclusief:
- Medische zorg
- Tandzorg
- Oogzorg
- Dekking voor jezelf, je partner en je kinderen
✅ Gratis toegang tot een online leerplatform met 24 Europese talen.
✅ Uitgebreide ondersteuning op het gebied van geestelijke gezondheid en welzijn via Open-Up.
✅ Na een inwerkperiode van minimaal één maand bestaat de mogelijkheid om van thuis uit te werken, mits de vereiste kwaliteits- en prestatienormen worden behaald.
✅ Onvergetelijke personeelsfeesten die het team samenbrengen en blijvende herinneringen creëren.
Solliciteer vandaag nog en maak deel uit van ons avontuur in Tanger.
Wij kijken ernaar uit om samen met jou geweldige klantervaringen te creëren en jouw carrière naar een hoger niveau te tillen!
Inclusiviteit staat centraal:
Wij zijn een werkgever die gelijke kansen biedt. Iedereen is welkom, ongeacht ras, kleur, religie, geslacht, seksuele geaardheid, genderidentiteit, nationale afkomst, veteranenstatus of beperking.
Nederlandstalige Technische Support Medewerker
Help ondernemers vooruit met de marktleider in betaaloplossingen.
Voor een marktleider op het gebied van betaalautomaten en betaaloplossingen zijn we op zoek naar enthousiaste Nederlandstalige Customer Support Medewerkers die ondernemers telefonisch ondersteunen bij technische en algemene vragen over hun betaalterminal.
Werk je graag klantgericht, los je graag problemen op en ben je technisch aangelegd? Dan is deze functie iets voor jou!
Jouw functie
Als Technische Support Medewerker ben jij het eerste aanspreekpunt voor ondernemers die gebruikmaken van een Worldline-betaalterminal. Je biedt professionele ondersteuning en zorgt ervoor dat klanten snel en correct geholpen worden.
Jouw verantwoordelijkheden
- Beantwoorden van inkomende klantvragen.
- Ondersteunen van klanten bij vragen over betaalterminals, transacties en uitbetalingen.
- Oplossen van technische problemen met betaaloplossingen en betaalterminals.
- Adviseren van klanten over het gebruik van Worldline-producten en -diensten.
- Registreren en documenteren van klantcontacten in het CRM-systeem.
- Escaleren van complexe technische of operationele problemen naar gespecialiseerde teams.
- Zorgen voor een uitstekende klantbeleving en hoge klanttevredenheid.
Jouw profiel
Wij zoeken collega’s die:
- Klantvriendelijk, oplossingsgericht en georganiseerd werken.
- Graag mensen helpen en geduldig kunnen omgaan met uiteenlopende situaties.
- Vlot kunnen werken met verschillende computersystemen tegelijk.
- Beschikken over uitstekende mondelinge en schriftelijke communicatieve vaardigheden in het Nederlands.
- Een goede kennis van het Engels hebben.
- Bereid zijn om in een wisselend uurrooster te werken.
Opleiding
Om je optimaal voor te bereiden op de functie voorzien wij een uitgebreid opleidingstraject:
- Een voltijdse theoretische opleiding van 2 weken op kantoor, waarin alle inhoudelijke en technische aspecten van de functie aan bod komen.
- Ongeveer 3 maanden na indiensttreding volgt een aanvullende opleiding van 2 weken op kantoor om je kennis verder uit te breiden en te verdiepen.
Werkuren
- Shiften tussen 08:00 en 22:00 uur (CET).
- Werkrooster van maandag tot en met zondag.
- Tijdens de eerste maand(en) word je nog niet ingepland voor avonddiensten.
- Je werkt gemiddeld twee weekends per maand. In ruil hiervoor krijg je een vrije dag tijdens de week.
Wat bieden wij jou?
✅ Contract van onbepaalde duur na een succesvolle proefperiode van 3 maanden.
✅Salarispakket (op basis van 44 uur per week):
- Basissalaris: 11.000 MAD
- Prestatiebonus: tot 1.500 MAD op basis van kwaliteit, productiviteit en planning adherence
✅ CNSS-inschrijving vanaf de eerste werkdag.
✅ Uitgebreide privéziektekostenverzekering vanaf dag één, inclusief:
- Medische zorg
- Tandzorg
- Oogzorg
- Dekking voor jezelf, je partner en je kinderen
✅ Gratis toegang tot een online leerplatform met 24 Europese talen.
✅ Gratis toegang tot professioneel begeleide sportlessen (Casablanca).
✅ Uitgebreide ondersteuning op het gebied van geestelijke gezondheid en welzijn via Open-Up.
✅ Na een inwerkperiode van minimaal één maand bestaat de mogelijkheid om volledig van thuis uit te werken, mits de vereiste kwaliteits- en prestatienormen worden behaald.
Om operationele redenen kan aanwezigheid op kantoor echter noodzakelijk zijn, bijvoorbeeld voor:
- Opleidingen en coaching
- Kwaliteitsopvolging
- Teamactiviteiten
- Klantbezoeken
- Andere zakelijke of operationele behoeften
Wanneer aanwezigheid op kantoor vereist is, wordt verwacht dat medewerkers hieraan gevolg geven.
Interesse?
Wil jij deel uitmaken van een internationale organisatie die ondernemers dagelijks ondersteunt bij hun betalingen? Solliciteer vandaag nog en bouw mee aan de klantbeleving van dit project!
Celebrating Pride Month at NewCo Communications
At NewCo Communications, creating an inclusive workplace where everyone feels welcomed, respected, and valued is part of who we are. That's why each year, we proudly celebrate Pride Month across our offices, recognizing the importance of diversity, inclusion, and belonging.
Showing Support and Visibility
Throughout June, our offices are decorated with Pride flags and employees are invited to collect Pride pins to wear on their lanyards, desks, or wherever they choose. These visible symbols of support help reinforce an important message: everyone is welcome here and free to be themselves.
Our commitment to inclusion is reflected in our company slogan:
Be You, With Us.
Because we believe that people do their best work when they can bring their authentic selves to the workplace every day.
Learning and Raising Awareness
Pride Month is also an opportunity to learn, reflect, and grow. Through NewCo University, our internal learning platform, employees have access to educational resources and e-learning modules focused on:
- The history and origins of Pride Month
- Understanding LGBTQ+ experiences and perspectives
- Building inclusive workplaces
- Supporting LGBTQ+ colleagues and communities
- Promoting allyship throughout the year
These learning opportunities help foster greater awareness and encourage meaningful conversations across our teams.
Inclusion Beyond June
While Pride Month provides a special moment to celebrate diversity, inclusion is a year-round commitment at NewCo Communications. We strive to create an environment where every employee feels respected, supported, and empowered to succeed, regardless of their background, identity, or orientation.
By continuing to learn from one another and embrace our differences, we strengthen our culture, our teams, and our community.
Together, we continue to build a workplace where everyone can truly Be You, With Us.
Your Voice Returns: Shaping the Future Together at NewCo Communications
At NewCo Communications, we believe that our greatest strength is our people. With more than 1.000 colleagues working across our locations in Barcelona, Valencia, Casablanca, and Tangier, every opinion, idea, and experience plays a vital role in shaping who we are and where we are headed.
That's why we're excited to announce the return of Your Voice, our annual employee engagement survey.
A Platform for Every Voice
Your Voice is more than a survey. It is an opportunity for employees across all teams and locations to share honest feedback, celebrate successes, and contribute ideas that help us continue building an even stronger workplac e.
Throughout the coming weeks, colleagues will be invited to participate and share their perspectives on topics ranging from workplace culture and collaboration to professional development and future improvements.
By creating a space where everyone can speak openly, we gain valuable insights that help us understand what we're doing well and where we can do better.
Driving Change Through Feedback
At NewCo Communications, listening is an essential part of our culture. The feedback collected through Your Voice helps guide initiatives, improve processes, and support the wellbeing and growth of our teams.
Whether it's highlighting areas for improvement, suggesting new ideas, or recognizing positive experiences, every response contributes to meaningful progress.
We believe that the best way to create a successful future is by building it together.
Making Participation Engaging
As in previous years, the Your Voice campaign will be accompanied by a series of activities designed to keep participation engaging, informative, and enjoyable. Our goal is to encourage as many colleagues as possible to take part and ensure that every voice has the opportunity to be heard.
The more perspectives we gather, the better equipped we are to create an environment where everyone can thrive.
Looking Ahead Together
As our organization continues to grow across multiple countries and cultures, employee feedback remains one of the most valuable tools for driving positive change.
Your Voice reflects our commitment to collaboration, transparency, and continuous improvement. By listening to one another, we can learn, grow, and strengthen NewCo Communications together.
Your voice matters. Speak out and drive change.
NewCo Communications Expands in Barcelona with the Opening of a Third Floor
NewCo Communications is celebrating another important milestone in its growth journey with the opening of a third floor at its Barcelona office.
What began 11 years ago as a single office has grown into a thriving operation with more than 500 employees in Barcelona, supported by a growing presence in Valencia. The expansion reflects the company's continued growth, long-term commitment to the region, and the dedication of the teams that have helped make it possible.
A Milestone Built on Consistency and Commitment
The new floor represents more than additional office space. It marks another chapter in NewCo Communications' ongoing investment in its people, operations, and future development.
Over the past decade, the company has continued to strengthen its position by focusing on sustainable growth, resilience, and delivering value for clients. This latest expansion is a reflection of that approach and of the collective efforts of employees across all departments.
Growing Together
Behind every milestone are the people who contribute to NewCo Communications' success every day. The growth of the Barcelona office has been made possible by a team that continues to innovate, collaborate, and deliver results year after year.
As the company looks ahead, the opening of the third floor provides new opportunities for collaboration, talent growth, and future expansion.
Looking Forward
Eleven years after establishing its presence in Barcelona, NewCo Communications continues to grow stronger than ever. The opening of the new floor is both a celebration of how far the company has come and a reminder that the journey is far from over.
With a growing team, expanded facilities, and ambitious plans for the future, NewCo Communications is ready for its next chapter.
Here's to continued growth, new opportunities, and the people who make it all possible.
DANISH Customer Service Advisor - BARCELONA
Calling all Customer Service Representatives! We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.
If you are a Danish speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds with our innovative hybrid working model!
Tasks:
In this role, you will dive into a comprehensive training program to get ready for top-notch customer service for one of our clients in the payment industry.
You will support customers with the setup and configuration of their payment terminals or online solutions, as well as addressing and resolving any reported issues they may encounter. Both from the comfort of your home and within our vibrant office space.
The responsibilities:
- Communication: Connect with B2B customers via phone and email, providing service-oriented solutions.
- Administration: Keep things organized by handling admin tasks and following up on questions and requests.
- Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.
Your profile:
- Native-level proficiency in Danish (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.
What we offer:
- A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
- Hybrid working model.
- Opportunities for internal growth and career progression to advance your professional journey.
- Extensive training provided, arming you with the knowledge and tools to excel in your role.
- Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
- A permanent role with a competitive salary for financial stability.
- Unlimited coffee and fresh fruit on office days for an energy boost
- Free online Spanish lessons outside of working hours for skill development.
- Unforgettable staff parties that bring the team together, creating lasting memories.
- Comprehensive support for mental health and well-being app.
If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.
How We Protect Information Security Every Day
At NewCo Communications, protecting information is a responsibility we take seriously. In an industry where trust is essential, safeguarding data helps us protect our clients, their customers, our employees, and our business.
Information security is not just a technical requirement—it is part of our culture. That's why we continuously invest in employee education, awareness, and internationally recognized security standards to ensure data is handled safely and responsibly across the organization.
Building a Strong Security Culture
One of the most effective ways to protect information is through education. At NewCo Communications, we place a strong focus on helping employees understand security risks and best practices in their daily work.
Leading the way is Gee, our security mascot, who helps make information security engaging and accessible for everyone. Each month, Gee shares internal educational videos covering important topics such as:
- Data protection best practices
- Protecting customer information
- Safeguarding personal data
- Responsible use of AI
- Online security awareness
- Emerging security threats and trends
These regular initiatives help keep security top of mind throughout the year.
Learning Through NewCo University
Through NewCo University, employees have access to a range of training programs designed to strengthen their knowledge and awareness of information security.
Key training courses include:
- Security and Data Protection Awareness
- AI Essentials
- Online Security
- Spot the Phish
These programs provide practical guidance that helps employees identify risks, prevent security incidents, and handle information responsibly in a rapidly changing digital environment.
Maintaining International Standards
Our commitment to information security extends beyond internal training. NewCo Communications undergoes rigorous annual recertifications to ensure compliance with internationally recognized standards and industry requirements.
These certifications include:
- ISO 27001 – Information Security Management
- ISO 27701 – Privacy Information Management
- ISO 18295 – Contact Centre Quality Standards
- PCI DSS – Payment Card Industry Data Security Standard
By maintaining these certifications, we demonstrate our ongoing commitment to protecting sensitive information and delivering secure, high-quality services to our clients.
Security Is Everyone's Responsibility
At NewCo Communications, security is more than a compliance requirement—it's a shared responsibility. Through continuous learning, employee engagement, and adherence to internationally recognized standards, we work every day to create a secure environment for our clients, colleagues, and partners.
As technology continues to evolve, so does our commitment to staying informed, prepared, and resilient.
Running with Pride in the We Casablanca International Challenge
Running with Pride in the We Casablanca International Challenge
Several team members from our Casablanca office proudly represented NewCo Communications in the We Casablanca International Challenge, joining thousands of runners in one of the city’s most energizing sporting events.
Participants followed a scenic route through Casablanca’s iconic streets—from the impressive Hassan II Mosque to the vibrant Corniche—taking in the atmosphere, the ocean breeze, and the contagious enthusiasm of the crowd.
Their participation reflects the spirit of teamwork, motivation, and community that drives our teams both inside and outside the workplace.
A big round of applause to everyone who took part in the race!
#WeCasablanca #CasablancaMarathon #RunningEvent #EmployeeExperience #MoroccoEvents
Welcoming HR Students from Howest to Our Barcelona Office
Welcoming HR Students from Howest to Our Barcelona Office
At the beginning of October, NewCo Communications had the pleasure of welcoming a group of HR students from Howest Hogeschool West-Vlaanderen to our Barcelona office as part of their international study trip. Their visit focused on exploring global HR trends and gaining real-world insights into people and culture practices across borders.
During their time with us, Robin Priem offered an in-depth introduction to our HR programs, processes, and day-to-day operations. The session provided the students with a closer look at our approach to talent development, people management, and supporting multicultural teams within a nearshore/offshore environment.
The visit was filled with engaging discussions, questions, and valuable exchanges—an inspiring moment of learning for both the students and our team.
We were delighted to host them and look forward to supporting more international learning experiences in the future.
#HR #PeopleAndCulture #HRTrends #Barcelona #Howest #FutureHR #TeamWork #LearningTogether #InternationalExperience
Celebrating Contact Center Employee Day 2025
Celebrating Contact Center Employee Day 2025
On 18 September, we proudly celebrated Contact Center Employee Day, a moment dedicated to recognizing the people who make every customer interaction meaningful. At NewCo Communications, our teams are the heart of what we do: delivering service, creating connections, and bringing solutions to life one conversation at a time.
To mark the occasion and close Contact Center Week on a festive note, our teams were surprised with croissants, pastries, and plenty of smiles. This small gesture was a way to say thank you for the dedication, energy, and professionalism shown every single day across all our sites.
Contact Center Employee Day is more than a celebration, it’s a reminder that behind every great customer experience stands a team of committed professionals who make it happen. Today, and every day, we appreciate and acknowledge their contribution.
#ContactCenterEmployeeDay #WeAreNewCo #CustomerExperience #ContactCenterWeek
