Jochen Dries

We’re proud to honor the incredible women who contribute their talent, dedication, and innovation to our teams.

Today, and every day, we celebrate the remarkable women who shape NewCo Communications. Their strength, resilience, and achievements inspire us all, to work together towards a more inclusive future. 💪✨ #InspireInclusion #InternationalWomensDay #IWD2024

Today, we’re thrilled to introduce a brand-new mental health platform for our fantastic staff at NewCo Communications. Prioritizing mental well-being is at the core of our beliefs.

We have teamed up with Ifeel – Humanising Growth, a  comprehensive mental health support platform that empowers our staff to take control of their emotional well-being. Through the ifeel app, they can access a range of tools, including exercises, mood trackers, informational content, and video sessions with qualified psychologists, right at their fingertips.

Our commitment to mental health goes beyond the app, and has become a fundamental part of NewCo Communications‘ company culture.
💙 #MentalHealthMatters #BlueMonday

As the year comes to a close, NewCo Communications extends heartfelt thanks to our valued clients and dedicated staff for making 2023 a truly remarkable year!

We’ve achieved incredible milestones and forged strong partnerships throughout the year, and we owe it all to the unwavering support of our clients and the exceptional dedication of our team. Your trust and collaboration have been the driving force behind our success.

As we embrace the festive season, we want to express our sincere gratitude. To our clients, thank you for choosing NewCo Communications as your trusted partner. To our staff, thank you for your hard work, commitment, and passion. Together, we’ve achieved greatness, and we look forward to reaching new heights in 2024!

This week, NewCo Communications celebrated a spectacular evening at the European Contact Centre & Customer Service Awards (ECCCSA) in London.

As finalists alongside our esteemed partner, LEBARA Germany, we proudly showcased our unwavering commitment to excellence in customer service. While the top honor eluded us this time, the acknowledgment as finalists among industry leaders stands as a testament to our dedication and innovation in the field.

Our business case emphasized our commitment to delivering exceptional customer service to LEBARA Germany’s clients. The spotlight on our performance was a proud moment, highlighting the hard work and day-to-day dedication of our teams. They are the true champions deserving of a golden award!

A heartfelt congratulations to the winners who excelled in their respective categories! NewCo Communications extends its admiration to all participants for their outstanding contributions and thanks the European Contact Centre & Customer Service Awards (ECCCSA) for providing a prestigious platform to showcase industry best practices.

Although this year’s victory eluded us, the recognition as finalists has inspired us to continuously push boundaries, innovate, and strive for excellence in customer service.

We express our gratitude to the ECCCSA for the invaluable opportunity to connect with industry peers, share insights, and celebrate the collective achievements of the contact center and customer service community.

In the aftermath of last month’s earthquake that shook the Al-Haouz region of Morocco, NewCo Communications has taken swift and heartfelt action to support the affected local communities. Demonstrating a strong commitment to social responsibility, the company engaged its staff in a series of initiatives aimed at providing essential aid to those in need.

In a remarkable display of solidarity, a dedicated group of NewCo Communications’ staff members volunteered their time and resources to personally deliver essential goods and clothing to the earthquake-affected areas in the Al-Haouz region. These items, collected and purchased by the company, were distributed to families facing challenges in the wake of the seismic event.

A special note of gratitude goes to the NewCo Communications team in Casablanca for spearheading this initiative and going above and beyond to ensure that the much-needed aid reached those who needed it the most.

We extend a heart-felt thank you to all our employees who contributed to this effort, showcasing the company’s dedication to making a positive impact beyond the business realm.

The company also expresses gratitude to its clients and partners who, in the spirit of solidarity, have conveyed their concerns and offered their willingness to assist in any way possible. Such collaborative efforts reinforce the belief that unity and compassion can make a significant difference in times of adversity.

NewCo Communications stands in solidarity with the Moroccan people during this challenging period. The company acknowledges the resilience and determination of the local communities affected by the earthquake and remains committed to providing support, even if in a modest way, wherever possible.

After months of meticulous planning, dedicated construction and eager anticipations, the wait is finally over!  We are thrilled to share a momentous announcement and unveil our stunning new offices in the Barcelona!

This marks a significant milestone for us, as we continue to grow and innovate in the world of contact center services. Our commitment to providing exceptional customer experiences remains unwavering, and these new offices underscore our dedication to delivering top-notch solutions to meet our client’s evolving needs.

Our new offices boast state-of-the-art facilities designed to foster collaboration, creativity, and productivity. From modern workstations to comfortable break areas, every detail has been meticulously curated to provide an exceptional environment for both our team members and visiting clients.

Moreover, our offices have been awarded both LEED (Leadership in Energy and Environmental Design) and WELL certifications. This signifies our dedication to sustainability, energy efficiency, and creating a healthy, people-centric workspace that promotes well-being.

Join us on this exciting journey as we embark on a new chapter in NewCo’s story in Spain. Our commitment to delivering outstanding contact center services remains unwavering, and our new Barcelona location will play a pivotal role in our pursuit of excellence.

Stay tuned for more updates, as we look forward to welcoming you to our new offices and showcasing firsthand how we are redefining the future of customer engagement.

NCC Barcelona
Torre Pujades
C/ Provençals 39
08019 Barcelona

We are thrilled to announce yet another major milestone for our organization!

Since August 1st, 2023, all our offices, including Casablanca, Valencia, and Barcelona, have achieved the prestigious ISO 27001 certification for Information Security Management Systems (ISMS). This momentous accomplishment is a testament to our commitment to upholding the highest standards in information security and data protection.

The ISO 27001 certification is an internationally recognized standard that outlines the best practices and requirements for establishing, implementing, maintaining, and continuously improving an ISMS. It encompasses a comprehensive framework for identifying potential risks and vulnerabilities, ensuring the confidentiality, integrity, and availability of information, and implementing robust security controls to mitigate threats effectively.

“Achieving this renowned certification is a result of the collective efforts and dedication of our exceptional teams across all locations. Their relentless pursuit of excellence and their expertise in information security have been instrumental in driving our organization towards this remarkable achievement” says Marc Ternest, CEO of NewCo Communications.

By obtaining ISO 27001 certification, we have demonstrated our commitment to fostering a culture of security-consciousness, protecting the sensitive data of our clients, and fortifying our position as a trusted partner in the industry.

We look forward to the future with optimism and excitement as we continue to deliver exceptional services while keeping data security at the core of everything we do.

We are thrilled to commemorate today the 13th anniversary of our successful partnership. Over the past decade, Ortel Germany and NewCo Communications have worked hand in hand to deliver exceptional customer service for Ortel’s valued customers.

Throughout the years, the collaboration has resulted in numerous accomplishments and milestones. Together, we have significantly improved customer satisfaction rates, strengthened brand loyalty, and streamlined communication processes.

“We are thrilled to be celebrating the 13th anniversary of our partnership with Ortel Germany,” said Marc Ternest, CEO of NewCo Communications. “Our shared commitment to excellence and customer satisfaction has been the driving force behind our successful collaboration. We are honored to be Ortel Germany’s trusted customer service partner and look forward to continuing to deliver exceptional support in the years to come.“

We are proud to celebrate this milestone anniversary, and want to express our gratitude to our dedicated staff who have contributed to the mutual success. We look forward to many more years of successful collaboration.  Hurray!!

Five years ago, the General Data Protection Regulation (GDPR) came into force in the European Union, setting a new standard for data protection and privacy. At NewCo, we have always taken data protection seriously, and we have embraced the GDPR regulation as an opportunity to enhance our services and build trust with our clients.

GDPR has given our client’s and their customers more control over their personal data and more transparency about how we as an outsourcing company treat those data. We have taken GDRP very seriously since the very first day and have adapted and improved our practices to meet the regulatory standards that were set out 5 years ago today.

At NewCo we have implemented strict GDPR-compliant policies and procedures for data protection, outlining different roles, responsibilities, and strict security measures.  Regular training and awareness sessions have been implemented to ensure our staff is fully trained with regards to GDPR requirements, and we actively promoted the sharing of best practices and still encourage our employees to provide feedback and ask questions regarding data privacy matters.

The driving force behind the implementation are our internal Certified Data Protection Officers, who completed training and obtained certification from the Data Protection Institute in Belgium. Their expertise and dedication have been instrumental in rolling out GDPR in our different offices.

Our dedication extends beyond data protection alone, as we are fully committed to information security as well. This commitment is clearly illustrated by our ISO 27001 and PCI-DSS certification, highlighting our adherence to rigorous international security standards.

As we celebrate today the fifth anniversary of the GDPR regulation, we are proud of our achievements and continue with our commitment to data protection and privacy for our clients. We will continue to invest in strong data protection practices, maintain compliance with regulations, and adapt to the changing data protection environment.

We believe that the GDPR is not only a regulation, but also a mindset that guides us to deliver better services for our clients, day in day out.

We are please to announce we are soon opening our 4th site!, next to our existing offices in Casablanca, Barcelona and Valencia.

Can you guess where? 🏢🌴🤔

More info will follow soon!