Running with Pride in the We Casablanca International Challenge

Several team members from our Casablanca office proudly represented NewCo Communications in the We Casablanca International Challenge, joining thousands of runners in one of the city’s most energizing sporting events.

Participants followed a scenic route through Casablanca’s iconic streets—from the impressive Hassan II Mosque to the vibrant Corniche—taking in the atmosphere, the ocean breeze, and the contagious enthusiasm of the crowd.

Their participation reflects the spirit of teamwork, motivation, and community that drives our teams both inside and outside the workplace.

A big round of applause to everyone who took part in the race!

#WeCasablanca #CasablancaMarathon #RunningEvent #EmployeeExperience #MoroccoEvents

Welcoming HR Students from Howest to Our Barcelona Office

At the beginning of October, NewCo Communications had the pleasure of welcoming a group of HR students from Howest Hogeschool West-Vlaanderen to our Barcelona office as part of their international study trip. Their visit focused on exploring global HR trends and gaining real-world insights into people and culture practices across borders.

During their time with us, Robin Priem offered an in-depth introduction to our HR programs, processes, and day-to-day operations. The session provided the students with a closer look at our approach to talent development, people management, and supporting multicultural teams within a nearshore/offshore environment.

The visit was filled with engaging discussions, questions, and valuable exchanges—an inspiring moment of learning for both the students and our team.

We were delighted to host them and look forward to supporting more international learning experiences in the future.

#HR #PeopleAndCulture #HRTrends #Barcelona #Howest #FutureHR #TeamWork #LearningTogether #InternationalExperience

Celebrating Contact Center Employee Day 2025

On 18 September, we proudly celebrated Contact Center Employee Day, a moment dedicated to recognizing the people who make every customer interaction meaningful. At NewCo Communications, our teams are the heart of what we do: delivering service, creating connections, and bringing solutions to life one conversation at a time.

To mark the occasion and close Contact Center Week on a festive note, our teams were surprised with croissants, pastries, and plenty of smiles. This small gesture was a way to say thank you for the dedication, energy, and professionalism shown every single day across all our sites.

Contact Center Employee Day is more than a celebration, it’s a reminder that behind every great customer experience stands a team of committed professionals who make it happen. Today, and every day, we appreciate and acknowledge their contribution.

#ContactCenterEmployeeDay #WeAreNewCo #CustomerExperience #ContactCenterWeek

Making a Difference Together: Second Beach Clean-Up in Tangier

At NewCo Communications, sustainability is part of who we are and meaningful impact often begins with small, collective actions. This week, our Tangier team hosted its second beach clean-up initiative, this time in collaboration with our client Eneco Belgium.

This joint effort brought colleagues and partners together outside the office for a day dedicated to environmental care. Working side by side, participants rolled up their sleeves, collected waste along the shoreline, and contributed to protecting local marine life. The result: a cleaner beach and a shared sense of accomplishment.

Initiatives like this highlight the power of collaboration, showing what can be achieved when companies and partners unite around a common purpose. It was not only an environmental action, but also a moment that strengthened teamwork, connection, and community spirit.

A heartfelt thank you goes out to the entire Eneco team and every NewCo participant whose commitment and energy made this initiative a success. Together, we’ve made a real and lasting difference.

#BeachCleanup #CommunityAction #Sustainability #Teamwork #Partnership #ClientCollaboration

NewCo Communications Achieves ISO/IEC 27001 and ISO/IEC 27701 Certifications Across All Sites

NewCo Communications is proud to announce that we have officially obtained ISO/IEC 27001 and ISO/IEC 27701 certifications, now recognized across all our locations in Tangier, Casablanca, Barcelona, and Valencia.

These internationally respected standards confirm that NewCo Communications operates with the highest level of rigor in:

🔐 Information Security Management (ISO/IEC 27001)
🛡️ Privacy Information Management (ISO/IEC 27701, aligned with GDPR)

As a nearshore and offshore BPO customer service provider, managing sensitive information on behalf of clients is an essential part of our daily operations. These certifications demonstrate that NewCo Communications has established robust, reliable, and fully compliant systems to:

• Protect customer and client data

• Ensure strong privacy governance

• Minimize security risks

• Meet and exceed international regulatory expectations

• Align our processes with GDPR and evolving data protection laws

Achieving ISO/IEC 27001 and ISO/IEC 27701 is more than a milestone, it is a reinforcement of our commitment to providing secure, trustworthy, and high-quality customer service solutions to partners worldwide.

This accomplishment would not have been possible without the hard work, dedication, and collaboration of our teams across all sites. A sincere thank you to everyone involved in making this certification journey a success.

NewCo Communications is committed to maintaining these high standards and continuing to build secure, scalable, and compliant customer experience solutions for our clients.

#ISO27001 #ISO27701 #Certified #Compliance #CustomerServiceProvider #GDPR

In a world where automation, artificial intelligence, and digital transformation dominate conversations around customer service, it’s easy to forget that real innovation often starts with people, not just platforms. At NewCo Communications, innovation isn’t just a strategic pillar, it’s a lived experience. And that experience is being shaped every day by forward-thinking developers like Hiba Rahhoule.

From NewCo’s dynamic tech hub in Casablanca, Hiba brings more than just code to the table. She brings perspective. As a 21-year-old developer with a passion for creativity and continuous learning, her story is a window into the kind of human-centered innovation that is redefining what modern BPO can look like: fast, flexible, tech-powered, and deeply connected to the people behind the platforms.

🧠 From Curiosity to Code: A Journey Fueled by Innovation

Hiba’s journey into development began in high school, where a fascination with building, fixing, and designing led her into the world of tech. Today, her role at NewCo Communications spans beyond traditional development.

She’s part of a dynamic, cross-functional lab where developers juggle UX/UI design, software engineering, data analysis, and increasingly, AI-driven solutions. This diverse exposure keeps her engaged and continuously learning.

“Creativity is encouraged in our lab, and that’s what keeps me engaged in this role. This variety not only keeps things interesting but also allows me to continuously learn and grow.”

 

💡 Problem-Solving with Purpose

At NewCo Communications, finding better, smarter ways to solve problems is part of everyday work, and it’s how innovation truly happens.

For Hiba, the secret to creative problem-solving lies in stepping back.

“My go-to solution is to work on something entirely different and disconnect from the current issue. I come back to it the next day, as a fresh start often does wonders. Looking at the problem from different perspectives usually brings new ideas and solutions”

Her process combines methodical research, brainstorming, and intuition. An approach that’s helped her contribute to both internal development and client-facing projects that optimize efficiency and enhance customer experiences.

🤖 AI, Empathy & the Future of BPO Services

As a BPO and customer experience partner, NewCo is constantly pushing the boundaries of what’s possible with automation and technology.

Hiba is particularly excited about the transformative potential of artificial intelligence in the contact center space.

“We must prioritize user experience and reliability. By embracing newer technologies that meet modern times, we can create innovative solutions that enhance both customer and agent experiences.”

This aligns perfectly with NewCo’s vision: leveraging smart tech to enhance, not replace, the human touch in outsourcing.

🌱 Culture of Growth: Building More Than Just Software

Innovation doesn’t just happen in the code, it starts with the people and the environment around them. Hiba credits her fast growth as a developer to being part of a team that values creativity, flexibility, and continuous learning.

“The support, encouragement, and understanding I’ve received. I’ve been especially fortunate to be part of a team that focuses on unleashing creativity and fostering innovation. Remember, innovation often comes from thinking outside the box and pushing your comfort zone.”

Whether it’s launching AI-powered solutions or improving UX flows for clients, NewCo’s developers are empowered to experiment, collaborate, and drive change which are our core ingredients in delivering world-class BPO services from Casablanca, Tangier, Valencia, and Barcelona.

👩‍💻 Advice to Aspiring Innovators

As someone who’s just getting started in her tech career yet already making waves, Hiba has this advice for other young developers eager to make a mark:

“My advice would be to not be afraid to experiment! And most importantly, have fun with it! Enjoy the journey of creating solutions that make a real difference.”

Whether you’re scaling your support team or seeking smarter nearshore and offshore solutions, NewCo offers a forward-thinking partnership driven by real people solving real problems with real tech.

We’re proud to share that NewCo Communications has been awarded the EcoVadis Gold Medal for our performance in corporate social responsibility (CSR) and sustainability. This recognition places us among the top 5% of companies assessed by EcoVadis worldwide! A meaningful achievement for our team and our mission.

What is EcoVadis?

EcoVadis is a trusted global platform that rates companies on how well they manage environmental, social, and ethical practices. Their assessment covers four key areas:

• Environment

• Labor & human rights

• Ethics

• Sustainable procurement

With over 130,000 companies assessed globally, earning a Gold rating means we are performing at a high level across all these areas.

What this means for us

This recognition shows that we’re on the right path, not just in how we work with clients and partners, but in how we care for our people, our communities, and the planet. It’s a reflection of our commitment to responsible business practices and continuous improvement.

Looking ahead

We’re proud of this milestone, but we also know the work doesn’t stop here. We’ll keep raising the bar and finding new ways to grow responsibly, together.

Thank you to everyone across our teams who helped make this possible. This Gold rating belongs to all of us.

Watch this video to see what this milestone means for us!

Earlier this month we were honored to host Pierre Brusselmans, the Consul of Belgium in our Barcelona office. As a Belgian-founded company with offices in Barcelona, Valencia, Casablanca, and Tangier, this visit held special significance for us. It reinforced our strong heritage and highlighted the importance of maintaining international connections across the regions where we operate.

During the visit, we were delighted to engage in an insightful discussion with Pierre Brusselmans on a variety of topics, including innovation, industry trends, and the challenges and opportunities faced by companies across our diverse locations. We explored ways to further strengthen the connections between our regions, ensuring continued success and sustainable growth for all.

The consulate plays an essential role in supporting the expat community and facilitating international business collaboration. These types of visits are vital in helping businesses like ours navigate local environments, expand networks, and drive positive change across borders.

We are grateful for the opportunity to engage with the consulate and look forward to further strengthening our collaboration with both the Spanish and Moroccan business communities, as well as continuing our commitment to innovation and excellence.

A big thank you to Pierre Brusselmans for his time, valuable insights, and ongoing support. We are excited about the opportunities this connection will bring for our company and the wider business landscape in the regions where we operate.