We’re proud to share that NewCo Communications has been awarded the EcoVadis Gold Medal for our performance in corporate social responsibility (CSR) and sustainability. This recognition places us among the top 5% of companies assessed by EcoVadis worldwide! A meaningful achievement for our team and our mission.

What is EcoVadis?

EcoVadis is a trusted global platform that rates companies on how well they manage environmental, social, and ethical practices. Their assessment covers four key areas:

• Environment

• Labor & human rights

• Ethics

• Sustainable procurement

With over 130,000 companies assessed globally, earning a Gold rating means we are performing at a high level across all these areas.

What this means for us

This recognition shows that we’re on the right path, not just in how we work with clients and partners, but in how we care for our people, our communities, and the planet. It’s a reflection of our commitment to responsible business practices and continuous improvement.

Looking ahead

We’re proud of this milestone, but we also know the work doesn’t stop here. We’ll keep raising the bar and finding new ways to grow responsibly, together.

Thank you to everyone across our teams who helped make this possible. This Gold rating belongs to all of us.

Watch this video to see what this milestone means for us!

Earlier this month we were honored to host Pierre Brusselmans, the Consul of Belgium in our Barcelona office. As a Belgian-founded company with offices in Barcelona, Valencia, Casablanca, and Tangier, this visit held special significance for us. It reinforced our strong heritage and highlighted the importance of maintaining international connections across the regions where we operate.

During the visit, we were delighted to engage in an insightful discussion with Pierre Brusselmans on a variety of topics, including innovation, industry trends, and the challenges and opportunities faced by companies across our diverse locations. We explored ways to further strengthen the connections between our regions, ensuring continued success and sustainable growth for all.

The consulate plays an essential role in supporting the expat community and facilitating international business collaboration. These types of visits are vital in helping businesses like ours navigate local environments, expand networks, and drive positive change across borders.

We are grateful for the opportunity to engage with the consulate and look forward to further strengthening our collaboration with both the Spanish and Moroccan business communities, as well as continuing our commitment to innovation and excellence.

A big thank you to Pierre Brusselmans for his time, valuable insights, and ongoing support. We are excited about the opportunities this connection will bring for our company and the wider business landscape in the regions where we operate.

Altijd al gedroomd van een nieuw leven in het buitenland? Een plek met zon, cultuur, betaalbare prijzen én een leuke job? Dan is werken in Marokko misschien wel precies wat je zoekt.

Bij NewCo Communications bieden we jou de kans om aan de slag te gaan in onze kantoren in Casablanca of Tanger, zonder dat je werkervaring nodig hebt. Met een warm onthaal, professionele training én hulp bij je verhuizing maken we jouw stap naar Marokko eenvoudig én betaalbaar.

🌍 Waarom kiezen voor Marokko?

Marokko is een verrassend populaire bestemming onder Nederlanders en Belgen die op zoek zijn naar iets nieuws. Waarom?

• Lage kosten van levensonderhoud

• Meer zon, minder stress

• Moderne steden vol cultuur en leven

• Vriendelijke mensen en heerlijk eten

• Snelle vluchten vanuit Nederland of België

Casablanca en Tanger zijn bruisende steden met zowel traditionele charme als moderne voorzieningen. Je woont er betaalbaar, dichtbij zee en in een unieke mix van culturen.

👩‍💻 Wat houdt de job in?

Bij NewCo ga je aan de slag als klantenservicemedewerker voor Nederlandstalige klanten. Jij bent de schakel tussen de klant en het bedrijf. Je helpt hen via:

• Telefoon, e-mail of chat

• In hun eigen taal (Nederlands)

• Met kleine vragen, bestellingen of oplossingen

Ervaring is niet vereist – we leren je alles wat je moet weten via een betaalde training.

🧳 Verhuizen naar Marokko: wij helpen je erbij

We begrijpen dat verhuizen naar een nieuw land spannend is. Daarom ondersteunen we jou vóór, tijdens en na je verhuizing.

Wat mag je verwachten?

• Hulp bij huisvesting (inclusief betrouwbare tips en connecties)

• Deel van je verhuiskosten wordt door ons vergoed

• Begeleiding bij administratie en opstart

• Een warm welkom door collega’s die hetzelfde traject doorliepen

Je staat er dus nooit alleen voor.

💸 Wat krijg je ervoor terug?

Werken bij NewCo in Marokko betekent niet alleen een job, maar ook een kans om jezelf te ontwikkelen én te genieten van een nieuw leven. Je krijgt:

• Competitief salaris voor Marokkaanse normen

• Betaalde opleiding & doorgroeimogelijkheden

• Vast contract bij goed functioneren

• Internationale werkomgeving met een gezellige sfeer

• Hulp bij je opstart én financiële ondersteuning bij verhuizing

✅ Solliciteren? Zo makkelijk is het

Je hoeft niet in Marokko te wonen om te solliciteren. Alles gebeurt online – van je sollicitatie tot je eerste gesprekken.

👉 Bekijk hier onze vacatures in Casablanca en Tanger

❓ Veelgestelde vragen

Moet ik Frans of Arabisch spreken?
Nee. Je werkt in het Nederlands en eventueel wat Engels. Spaans, Frans of Arabisch zijn mooi meegenomen, maar geen vereiste.

Kan ik dit als eerste buitenlandse ervaring doen?
Zeker! Veel van onze medewerkers verhuisden voor het eerst. We begeleiden je bij elke stap.

Hoe is de werksfeer?
Informeel, internationaal en gezellig. Je werkt met een mix van Nederlanders, Belgen en lokale collega’s in een positieve werkomgeving.

🌟 Klaar voor jouw avontuur in Marokko?

Wacht niet op “ooit”. Dit is jouw kans om te wonen én te werken in een nieuwe cultuur, met ondersteuning van A tot Z. Bij NewCo zorgen we dat je zacht landt en sterk start.

👉 Solliciteer vandaag nog en verhuis binnenkort naar Casablanca of Tanger

NewCo Communications has published its 2023–2024 Corporate Social Responsibility Report, showcasing a year of meaningful progress across employee well-being, ethical governance, environmental action, and community engagement.

Key highlights include expanded health and mental-wellness programs, continued success of our hybrid work model, and strong participation in NewCo University: now offering more than 100 training courses. Our commitment to diversity and inclusion also grew, with 93% of staff completing dedicated learning modules and over 20 nationalities represented across our teams.

In the area of governance, NewCo renewed its PCI DSS certification, maintained ISO 27001 across all offices, and strengthened its internal privacy team with three certified Data Protection Officers.

Environmental efforts advanced as well, with reduced emissions through hybrid work, refurbished IT equipment, adoption of 80.000 bees and ongoing elimination of single-use plastics. We also continued our community support efforts, including donations and aid following natural disasters in Morocco and Valencia.

The full 2023–2024 CSR Report is now available – Click Here to Read!

As 2024 draws to a close, we at NewCo Communications reflect on a year of extraordinary achievements and profound gratitude.

This year has been a journey of innovation, collaboration, and growth. From reaching significant milestones to nurturing strong partnerships, every success has been made possible by the trust of our clients and the unwavering commitment of our team.

To our valued clients: thank you for choosing NewCo Communications and for allowing us to be a part of your journey. Your confidence inspires us to aim higher and deliver more.

To our exceptional team: your dedication, creativity, and hard work are the foundation of our success. We’re endlessly proud of what we’ve accomplished together.

As we look ahead to 2025, we’re excited for new opportunities and continued success. Wishing you all a joyful holiday season and a prosperous New Year!

On Tuesday, October 29th, Valencia was hit by a severe weather event known as DANA (Depresión Aislada en Niveles Altos), or an “isolated depression at high levels.” This intense storm brought heavy rains, fierce winds, and record-high temperatures, dumping a year’s worth of rain in just a few hours, causing catastrophic flooding and widespread damage.

The storm destroyed homes, swept away bridges, and left many people trapped. Hundreds of cars were carried through the streets, and in some areas, entire houses were torn apart.

In response, thousands of volunteers and military personnel were deployed to assist with recovery efforts. Emergency services, organizations, and local residents worked together to clear debris and help affected families.

The event has been called one of the worst natural disasters in recent history, with over 217 confirmed deaths. The scale of the destruction is immense, and the recovery will take months, if not years.

How We Are Helping

The tragedy in Valencia has deeply affected everyone at NewCo Communications. We are heartbroken by the scale of the destruction and the loss of so many lives. Thankfully, our team in Valencia is safe, but we know that many people in the community are still facing difficult times.

In response to the disaster, NewCo is doing everything we can to support the recovery efforts. We have made a donation to the Spanish Red Cross, which is working hard to provide immediate relief and help people rebuild their lives.

Additionally, we’ve set up collection points at both our Barcelona and Valencia offices, where we are gathering essential supplies. These include items like shovels, rubber boots, gloves, protective clothing, masks, and non-perishable food—all of which will go directly to the volunteers and recovery teams working on the ground.

A big thank you goes to our colleagues in Valencia, who have already shown incredible strength and solidarity by volunteering to help with cleanup and support the recovery in their community. Their efforts have been truly inspiring.

As a company, we are committed to doing our part. We know that recovery will take time, but we’re hopeful that with the support of everyone we can rebuild the communities.

Thank you for your support, and for standing together in times of need.

This year, we had so much fun decorating the offices for Halloween and seeing our team in their creative costumes! We also held a costume contest with an amazing price for who got the most votes after terrifying every single one of us! There were plenty of other scary (and impressive) costumes around the office as well.

On Halloween day itself, we had treats and enjoyed the classic question, “Trick or Treat?” Whether young or old, dressing up for Halloween never gets old! There was a fantastic vibe in all our offices, filled with not only screams but lots of laughter too.

In addition to our office festivities, the Barcelona team had a special Halloween party earlier in October with free drinks and snacks—a fun way to celebrate the spooky season together!

We can’t wait to see what costumes our colleagues come up with next year!
   
 

At NewCo Communications, we’re always striving to improve customer interactions, and today, we’re thrilled to introduce our latest innovation: Cleopatra.

Led by Maarten Seuntjens, the head of our Innovation Lab, Cleopatra is a powerful tool designed to enhance customer service by enabling seamless, native-level conversations in over 28 languages. Whether you’re a global business or expanding into new markets, Cleopatra ensures you can communicate effectively with your customers, no matter where they are.

Why Cleopatra Is a Game-Changer:

• Native-Level Accuracy: Cleopatra guarantees C2 proficiency across all supported languages, ensuring that every interaction is clear, accurate, and culturally appropriate.
• Cost-Efficiency: With Cleopatra, you can reduce costs while improving the quality of customer service.
• Customizable: Tailor Cleopatra to your specific needs, ensuring it aligns perfectly with your business requirements.
• Effortless Integration: Cleopatra easily integrates with platforms like MS Dynamics 365 and Freshdesk, with more integrations, including Genesys and Zendesk, coming soon.
• Enhanced Multilingual Support: Engage customers globally with seamless, multilingual support that makes every conversation feel natural.

Thanks to the hard work and vision of Maarten Seuntjens, and the dedication of team members like Hiba and Naji, Cleopatra is already available as a plug-in for several key platforms, with additional integrations on the way!

How Cleopatra Improves Your Customer Experience:

With Cleopatra, breaking language barriers has never been easier. Whether you’re handling customer inquiries, providing support, or offering solutions, Cleopatra ensures clear and effective communication in multiple languages. The tool’s ability to adapt to different cultural nuances makes every conversation feel natural and personalized.

At NewCo, we’re committed to driving innovation in the Customer Service BPO industry, and Cleopatra is just one example of how we’re helping businesses stay ahead of the curve.

Interested in seeing Cleopatra in action? Reach out today to schedule a demo and discover how Cleopatra can transform your customer service experience.

October is Breast Cancer Awareness Month, a time to raise awareness about breast cancer, its early detection, and to support those affected. At NewCo Communications, we dedicated this month to contributing to the cause in a meaningful way, both in Spain and Morocco.

In our Barcelona and Valencia offices, we organized a campaign to raise funds for the AECC (Asociación Española Contra el Cáncer), one of Spain’s leading cancer organizations. We sold handmade pink ribbons for €1.50 each, with all proceeds going to AECC. Many colleagues also made generous donations above the cost of the ribbons, showing their commitment to the cause.

In addition to the funds raised from the ribbon sales, NewCo doubled the total amount raised and made an additional donation on top to further support AECC’s efforts in cancer research and patient care.

Mean while, in our Morocco office, we took a different approach by hosting an educational session led by an in-house nurse, who shared important information about breast cancer awareness and the importance of early detection. This session empowered our colleagues with knowledge to help monitor their health and catch potential signs early.

Although breast cancer is a serious and emotional topic, we are proud to have contributed to raising awareness in a positive way that encourages both action and understanding.

At NewCo, we’re proud to have played a role in that effort — and will continue to do so in every way we can.

At NewCo Communications, we recently celebrated two important occasions to show our appreciation for the hard work of our teams.

We started with Day of the Contact Center Employee on September 19th. This day is all about recognizing the amazing people who work in our contact centers. These teams play a key role in making sure our clients and their customers have great experiences. Even with more people using digital services and self-service options, our teams are still the ones who handle complex issues with care and understanding. To show our thanks, we shared cake and treats with our teams in Morocco and Spain as a small way to celebrate their hard work.

Then, on October 1st, we celebrated Customer Experience Day across our offices in Casablanca, Barcelona, Valencia, and Tangier. This day is dedicated to recognizing the people who make real connections with our clients’ customers. At NewCo, creating great customer experiences is at the heart of what we do. We use AI and new technologies to make every interaction smoother and more efficient.

To mark Customer Experience Day, we organized a breakfast for our teams in all our offices. It was a chance to come together, celebrate, and reflect on how important their work is to making customers happy.