NewCo Communications 100% GDPR compliant in Belgium, Spain and Morocco

NewCo Communication’s CEO, Marc Ternest, is delighted to announce that NewCo has achieved full GDPR compliancy for NewCo HQ and both its operational sites in Barcelona and Casablanca.

He praises the involvement of the entire company during the GDPR process: “I’d like to congratulate our teams on the completion of this project. It took hundreds of hours of work, including the creation of new processes and thorough internal data and security audits. The collaboration with Interaction Force, and especially our DPO Karen Rummens, has been one of the key factors to this success.”

Mrs. Karen Rummens, NewCo’s certified DPO states: “Together with NewCo’s strong GDPR teams in Casablanca and Barcelona we now can act on and exercise all the provisions under the GDPR legislation and process sensitive personal data according to contractual agreements with our controllers and the different articles of the GDPR legislation”.

As a consequence of the GDPR requirements, we have also updated our privacy policy, which you can find here.

For any additional questions concerning the GDPR, please contact our DPO on the following email address: gdpr@newcocoms.com.


NewCo successfully hosts its first Annual Strategy Days

From the 20th until the 22nd of March 2018 NewCo organised its first Annual Strategy Days at beautiful Gran Conil Hotel&Spa in Conil de la Frontera in the South of Spain.

The programme started off with a key note speech by Jeff De Graef, digital CX evangelist from Dimension Data, leading experts in Customer Experience benchmarking, who elaborated on the digital transformation in the contact centre business and digital trends that will impact workspaces for tomorrow.

The session was followed by NewCo’s C.E.O, Marc Ternest, who deep dived into the company’s vision of the future and shared NewCo’s 2018 strategy with the attendees.

During the second day of the event, the main focus went to first Client Advisory Board Meeting. We gave our clients and invited leaders in the customer experience industry, the chance to share their point of view and collect their highly valued feedback during an open discussion that led to new ideas and insights that will be implemented in the near future.

As NewCo’s equestrian jumping team was taking part in the International Sunshine Tour, held at the adjacent Montenmedio Golf&Country Club, our guests were invited to visit the stables and see the horses in action and enjoy an introduction to the game of golf.

C.E.O. Marc Ternest pointed out that “we are really delighted that our clients took the time to join us and we had the chance to have their first handed feedback during the Client Advisory Board. It will help NewCo to create stronger synergies, and solutions based on real needs.”

The next Strategy Days will be held in Q1 2019.


NewCo expands contact center services for equensWorldline

As of February 2018, NewCo will start, next to the Cardholders services, with Card Stop. Card Stop is the well-known 070/344 334 service-number, that customers can call to block their Credit- or Debit Card in case of loss or theft.

As preferred partner for supplying contact center services for equensWorldline, NewCo is very pleased to further expand its services. equensWorldline is the pan-European leader in payments and transactional services. Being part of the Worldline Group, they combine long-standing proven expertise in traditional mass payment systems and innovative e-commerce and mobile payment solutions.


NewCo expands Contact Center Services for Worldline Netherlands

As preferred partner for supplying contact center services for the European market, NewCo is very pleased to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions. Starting from December 2017, NewCo will start, next to the Belgian market, also with the support of customers in the Netherlands for technical questions with respect to the product and services of Worldline.


NewCo welcomes David Braux

Starting from January 6, 2017, David Braux will join the NewCo team. David will become the general manager for our site in Barcelona. We are extremely pleased with the arrival of David. David brings in a huge knowledge and experience in contact center management


NewCo Contact Center Services for Worldline

As preferred partner for supplying contact center services for the European market, NewCo is very pleased to be able to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions Starting from August 2016, NewCo will start with outbound tele-sales to existing customers of Worldline.


NewCo welcomes equensWorldline

As part of the ATOS group, NewCo is very pleased to welcome equensWorldline as a new client. equensWorldline is the pan-European leader in payments and transactional services. Being part of the Worldline Group, they combine long-standing proven expertise in traditional mass payment systems and innovative e-commerce and mobile payment solutions. NewCo will start with the provisioning of contact center services for Cardholders, containing statements, transactions, card usage & problems and data changes.


NewCo further expands Contact Center Services for Worldline

As preferred partner for supplying contact center services for the European market, NewCo is very pleased to be able to further expand the services for Worldline. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions. Starting from July 2016, NewCo will start with specialized back-office activities for contract and dispute management.


We welcome Worldline

After an intensive selection and auditing process, NewCo is extremely pleased to be selected by Atos/Worldline as their preferred partner for supplying contact center services for the European market. Worldline is a leading international player with regards to e-commerce payment services and POS terminal solutions. The first project that NewCo will start for Worldline consists of the technical and administrative support services for the POS terminals in Belgium.


We welcome Corona Direct

After intensive tests of our capabilities and approach, NewCo is very happy to be selected by Corona Direct for the provisioning of outbound contact center services. Corona Direct is a Belgian direct insurance company, linked to Belfius Bank and Insurances NV.