Eddy Van de Poel joins NewCo

I’m extremely pleased to go back to the BPO Industry. Omega3C is a great Company with great products, but bear in mind that I have been active in the BPO for over 20 years, I realized that I really missed the BPO business too much. Of all opportunities presented to me, I have been the most impressed and charmed with NewCo Communications. NewCo is certainly not the biggest player in Belgium, but for sure the one with the biggest growth potential. They are a very Client-centric team, passionate by operational excellence and apply a unique operational approach and model, based on transparency, pro-activity and high flexibility. Because they are a young organization they do not carry any Historic burden from the past which permits them to have one of the most ‘State of the Art’ technology platforms; completely open to the demands and needs of the future Social and digital Customer. It will be a real pleasure and honor to join the team and I’m looking forward to this new exciting step in my career.

1987: Eddy started his career in the Contact Center Industry.

1993: Eddy founded his Contact Center BPO company in Belgium: ‘Merit Communications’.

1996: Merit Communications merges with Sitel, a global leader in Contact Center outsourcing industry. In Sitel Eddy held several global Executive functions.

2003: Eddy’s is appointed as C.O.O. of Sitel EMEA; accountable for the P&L of all Sitel-EMEA operations.2011: Eddy decided to give his career a new direction and challenge and he joined (as Partner) Omega3C, a Company specialized in Contact Center Performance Management solutions.

2014: Eddy returns to the BPO industry.

Eddy will be responsible to support Marc and John in the strategic and tactical business development of NewCo.

Gaël Morange joins Newco

NewCo comes to an agreement with Ortel Holding to bring on board Gaël Morange, former Customer Care Manager for all Ortel Countries.

Quote John Holst (Shareholder):

“This is a perfect example where 2 companies benefit in a maximum way ! Gaël Morange has been several years the guys who took care of Ortel Customer-service; each country had an absolute blind trust in his competence and his ability to turn ideas into reality. A very professional manager who is always persecuting perfection and pushing the limits. We catched ourselves a highly skilled professional and Ortel  feels that they are taken care of someone they know. What more do we all want ?”

We welcome Ortel

Under pressure of several more or less aggressive América Móvil actions as shareholder, KPN made several  decisions  in an attempt to save or benefit of several niche market activities. Amongst those was Ortel Holding, owner of all Ortel branches in Europe,  that  was split up in 5 independent countries.  Ortel Germany is now resorting under E-Plus, Ortel France is operating independent, Ortel Belgium resorts under Base, Ortel Switserland was sold to a Private investment-Group and Ortel Spain became independent through a Management Buy-out.

NewCo Signed with all 5 Ortel Countries a new 3-Year contract for their Customer Service and Dealer Support.

Quote Marc Ternest (Shareholder):“It is tough to see this evolution where synergie between Ortel Countries risk to come to an end. On the other hand we also feel that each individual countries has more independency and can make quicker decisions. Short decision lines only benefit the effectiveness in reacting on local competition. We thank each Ortel Country in the trust they gave us and to engage with us an periods of 3 years. We shall be as flexible for each of them as required and we are sure we will not let them down !”

We welcome CBis.com

Solid and trustful partnership: That are the 2 key-elements that made the decision very easy for the two shareholders of NewCo Communications to decide to invest on a personal base in the company CBis.Com.

“We have now been working for over 2 years with CBis. They have been our partner as of day 1 of the start of NewCo Communications and in all that time they have never let us down or have been disappointing towards our customer’s clients. Their flexibility as well as their profound understanding of the business made it very easy for Marc and me to come to this decision.”

CBis.com is a perfect match for NewCo. In total CBis is equipped for, and can accommodate up to maximum 188 Seats divided over 3 Floors/Storeys; each floor can be divided in 2 Units of maximum 30 Agents each to ensure a maximum of discretion an concentration on the various BPO-projects.