Jochen Dries

NewCo Communications is pleased to announce that as of November 2021, it has renewed its PCI DSS certification.

The Payment Card Industry Data Security Standard (PCI DSS) certification is the most rigorous industry-recognized payment-card security standard available globally and is developed to enhance cardholder data security and to obtain the broad adoption of consistent data security measures.

To renew this certification, NewCo Communications recently underwent a stringent audit by an independent Qualified Security Assessor (QSA), to ensure that it meets industry best practices and security controls required to keep credit card data and other sensitive information safe and secure during transmission, processing and storage.

This recognition is the result of the effort and determination of the whole team that went into obtaining this crucial certification.

Protecting our partners’ payment card data is our priority, and being PCI DSS certified is the proof of that!

It is with great honor that we announce today that NewCo has been awarded a Silver medal by EcoVadis. EcoVadis is the world’s largest and most trusted provider of business sustainability ratings, so we are very pleased to receive this accolade.

EcoVadis evaluate companies on their social, ethical and environmental impact. The assessment tool and methodology is based on international sustainability standards (such as UNGC, ISO, GRI, etc.) and grades the efforts across four main pillars: Environment, Labor & Human Rights, Ethics and Sustainable Procurement.

We are please to see that all the efforts we have put into place over the past years, have led to this recognition. Our focus on the environment, society and most of all the well being of our employees define the way we conduct our business at NewCo Communications.

We are excited to announce that NewCo Communications has been chosen by Rods&Cones as a partner for their customer experience service activities.

Rods&Cones is a global leader in remote assistance solutions for medical environments, with headquarters in Amsterdam and Turnhout.  They offer a revolutionary new technology that enables medtech experts, assisting surgeons, medical students, and other healthcare professionals to see and communicate with surgeons working in any OR, anywhere in the world – in real-time.

As a consequence of their rapid expansion, Rods&Cones partnered as of March 2021 with NewCo Communications for product coaching, technical support, user and hospital on-boarding and other customer service demands.

NewCo will service Rods&Cones from their offices in Barcelona (Spain), currently providing  support  in 5 languages: German, Spanish, Italian, French and English.   This new project  accounts for a further internationalization of our Barcelona branch.

“We are really excited to accompany Rods&Cones in their journey towards undoubted success” states Eddy Van de Poel (NewCo’s Chief Client Officer) .  “An innovative product, that challenges the status quo, is a perfect fit with the way we see our customer experience services”.

“Being able to start this journey together from the very beginning, makes it even more exciting!” adds David Braux (NewCo’s Managing Director in Barcelona). “Having Rods&Cones as a real partner in defining process, setting up the teams and building our tailor-made platform has been a blast!”.

Rods&Cones’ CEO and Founding Partner, Bruno Dheedene, affirmed by stating: “I’m really impressed by the way NewCo understood our needs, right from our first conversations back in Q3 2020. Seeing our customer experience centre up and running today, set-up in such a short time, yet so professional, only confirms we made the right decision choosing for NewCo”.

We are very excited to announce today the appointment of our new Site Director of NCC Casablanca, Mrs. Imane Fekhreddine.

Imane joins us from Gentis Recruitment where she held different management positions over the last 6+ years. Her broad experience will help us to further grow and deliver great value and support to our clients and partners.

Together with NewCo’s Chief Operating Officer, Gaël Morange, she will be at
the beginning of an exciting new chapter for the further expansion of NewCo’s operations in Casablanca, in synergy with our branches in Barcelona and Valencia, and as such prepare the company for an exhilarant and successful future!

Imane, we wish you the best of luck in this new adventure!

NewCo Communications wishes everybody a wonderful start of 2021!

NewCo Communications is pleased to announce the renewal of their sponsorship deal with the equestrian team of Dimitri Tayemans.

Dimitri has shown a strong progression over the last couple of years, and has lifted the performance of NewCo’s horses, Fanieni- A.s and Merlijn D’Exaerdethe, to a next level.

Dimitri’s passion, determination and love for the sport makes him a perfect fit to NewCo’s business were, as in horse riding, trust, precision and performance are key.

We wish Dimitri, and our own Fanieni- A.s and Merlijn D’Exaerde the best of luck for the 2021 season!

Follow Dimitri’s achievements on Instagram

After an intense selection and auditing process, NewCo Communications is pleased to announce it has been awarded LEBARA Germany’s multilingual customer support business.

LEBARA Germany is part of the LEBARA Group, that was founded in 2001, and has developed into an established telecommunications provider in five countries in Europe.  LEBARA is specialised in “ethnic mobile communications”, a brand for people whose family members, friends and business partners are spread across several countries. LEBARA helps these people to stay connected across borders, generations and cultures.

NewCo Communications will service LEBARA Germany from its offices in Casablanca (Morocco), supporting 3 Lines of Business: General Customer Service (voice, chat, e-mail, social media), Video Identification and 2^nd Level Verification, and this in 4 languages: German, Polish, Romanian, and English.  This new project  accounts for an additional 50+ new hires who started earlier, on the 1st of October 2020.

“Being granted this exciting new project, and this during one of the most challenging economic times in recent history, makes me, and the company as a whole, extremely proud.” says Eddy Van de Poel Chief Client Officer at NewCo Communications.

“This has been a great team effort”, continues Marc Ternest, CEO of NewCo Communications. “Being awarded LEBARA Germany’s business is an honor, and is the result of the hard work and dedication of people form different teams who came together as one”.

“We are looking forward to our partnership and believe that we have the right partner at our side to provide our customers with the high level of service they are used to.”, says Claus Jepp, the new Managing Director of LEBARA Germany.

At NewCo Communications we believe, together with LEBARA, that every customer is important and every customer experience is an opportunity to connect, to share, and to engage.

Together we are ready to take LEBARA to the next level and provide a best-in-class customer experience.

As of the 1st of July we will be operating from our new offices in Barcelona!

Expansion and continuous growth (even in these difficult times) have given us the opportunity  to move to a new, state of the art building, just around the corner from our former offices!

“Our new space is completely adapted to modern office life”, states NewCo’s CEO, Marc Ternest.  “It is bright and spacious, transparent and open, just the way we approach our business” he continues.

The offices comply with the highest ISM-standards, and have next to a communal kitchen, smaller break out areas, numerous cozy training and meeting rooms… a beautiful terrace offering a 360ª view of our beloved Barcelona. We might even see our colleagues in Casablanca from up there! 🙂

We will gradually move into the new building, with occupation rates based on the recommendations of the Spanish government.  In the mean time, our work-from-home solutions will be maintained.

You can find us at:
NCC Barcelona
Av. Diagonal 131 – 3rd floor
08018 Barcelona

At NewCo communication we continue to closely follow and act upon the development of the COVID-19 outbreak which is having an unprecedented effect on the (economic) world.

As of today, 31/03, the Spanish government has imposed even more severe confinement rules in an attempt to gain control over the current situation.  The new set of rules imply that all non-essential businesses will be closed until the 9th of April 2020.

Thanks to the swift reaction of our “Emergency Response Team” we were able to set-up over the weekend, a work from home solution for our remaining staff, meaning that all Barcelona employees are now servicing our clients from their homes.

In Casablanca, the governmental lock-down rules have not changed since the last update, and people can, until further notice, still travel to and from work.  But as we are aware that the current circumstances can change at any given moment we have further rolled out, over the past week, a work from home solution for our people, resulting today in 82% of our Casablanca staff securing service for our clients from within the safety of their homes.

These times request flexibility and innovation from all of us, and we have seen it brings out the best of our people.

As over the past week, the spread of the Coronavirus gained momentum in both Morocco and Spain, we intensified our efforts as well to ensure the well-being of our people, our clients and our clients’ customers.

As mentioned in an earlier update, and as part of our Business Continuity Plan, our emergency response team prepared over the past weekend, special “home-kits” (including updated pc, headsets,…).  From a first test with a reduced number of agents on Monday, we gradually rolled out a work-from-home solution for both our offices in Casablanca and Barcelona.  

Today we are pleased (and proud) to announce that more than 50% of our people are serving our clients from within the safety of their homes.  

We will keep monitoring the situation, and an even further deployment of work-from-home solutions are being prepared.

In these unprecedented times, we have seen the commitment and the passion of our people, of the different teams in Casablanca and Barcelona, acting as one to continue to offer a safe work environment for our people and finding innovative solutions to support you, our clients and partners..